January 9, 2009
The 20-30 minute webcasts cover everything from managing your business environment to closing the sale. Learn the most effective interview techniques and how to apply the customer's answers into a product and menu presentation. Webcast participants can call in with problems and get real scenario solutions from other F&I managers. For more information and to register, call 800-571-6412 or visit www.UnitedCarCare.com.
January 9, 2009, 10am EST ---------Step By Step Process When Doing It Right
Covers the 'road to the sale' in F&I and how to incorporate others into your success goal.
January 23, 2009, 10am EST --------- Product by Product "Why Customers Buy"
Know more than just the features & benefits of your products.
February 6, 2009, 10am EST --------- Why a Menu?
Satisfaction made to order. Menus are a by-product of your professionalism.
February 20, 2009, 10am EST --------- Trial Close Leads To a Close
How to lead into the close using the customers circumstance and words.
March 6, 2009, 10am EST --------- Objection Handling That Needs Little Work
The best objection is the one never vocalized, but if it comes up, answer it logically.
March 20, 2009, 10am EST --------- Closing the Sale and Important Paperwork
Button up the sale the first time.
April 10, 2009, 10am EST --------- Follow Up Post Sale and Watch Success
Follow up with customers and build a regimen.
April 24th, 2009, 10am EST --------- Get Referrals Out of F&I for Your Salespeople
Get referrals times 3 every time you finance a customer.