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Artificial intelligence is reshaping the service-drive experience and will help retailers stay competitive.
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Shifting Gears aims to alleviate the strain caused by the auto industry’s technician shortage while easing the sometimes jarring transition that veterans face after leaving the Army.
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Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
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When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
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F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
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Dealers must be careful they don’t run afoul of the law when it comes to such deceptive practices, as there are many cases pointing to the potential bad ends of such deals.
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Identify areas of concern and opportunities for training by updating, installing and enforcing a compliance checklist that requires specific actions for sales, F&I and accounting.
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AI, though it presents many opportunities for productivity, efficiency and more, isn’t a one-for-one stand-in for people. It can augment human capital but not replace it altogether.
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Buffeted by trial after trial as a young man, David Wright knew he’d found his life path when he stumbled into auto retail. The 2026 Time Dealer of the Year shares the lessons he learned along the way.
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Growing negative-equity scenarios mean such lengthy terms should be addressed in a forward-looking way to make them work for the dealer and the consumer down the road.
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