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The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.
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Consistent steps taken in various aspects of the F&I office can make valuable differences over time, similar to an outline for a best-selling book.
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Compliance audits regularly reveal bad habits that can lead to fraud charges and should have been stamped out decades ago.
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The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
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The department may hold untapped potential for your dealership. There are ways to unearth it and turn it around for more profits.
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Artificial intelligence is reshaping the service-drive experience and will help retailers stay competitive.
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Shifting Gears aims to alleviate the strain caused by the auto industry’s technician shortage while easing the sometimes jarring transition that veterans face after leaving the Army.
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Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
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When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
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F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
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