Since buckling down and hitting the books in 2011, the finance team at Hoy Fox Toyota has been enjoying bigger numbers and stronger confidence in their store’s processes.
By Jennifer Washington
The industry shifts its gaze to leasing as the segment realizes gains and prompts dealers to update their processes.
By Tony Dupaquier
Get a complete breakdown of a GAP objection-handling technique insurance companies don’t want you to know about.
By Kathi Kruse
Social media represents an opportunity for the F&I office to be seen, heard and trusted.
By David Linton
Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.
By Tom Hudson
The industry has been waiting for signs on how the CFPB would approach anything auto. The magazine’s resident legal wiz says the agency has finally tipped its hand.
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By Gregory Arroyo Establishing a better connection between the F&I office and today's Internet customer was top of mind at this year's annual dealer conference. Word in the aisle ways is that solutions aimed at doing just that will be hitting the market this summer.
By Marv Eleazer Our from-the-trenches columnist says that word-tracks still have their place in the industry — even if he doesn’t necessarily subscribe to their intended purpose.
By Cory Mosley The magazine’s resident sales strategist breaks down the key investments dealers need to make to win online.
By Jim Ziegler If you want to be a top-flight dealership, you’ll need to be clear about who you are and what you’re about. ‘Da Man’ explains.
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