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TAG SEARCH RESULT: fixed operations

June 2012, F&I and Showroom - Feature

Priming the Service ‘Up’ for Upsell Opportunities

By David Linton

In February, the magazine’s resident fixed-ops expert laid out a primer for establishing a sales process for parts and service. This month, he offers a three-step process for welcoming service customers

Tags: ATcon, Customer Service, David Linton, fixed operations

August 2010, F&I and Showroom - Feature

Driving Profits in the Service Lane

By Eric Wilson

What’s good for the showroom often is good for the service department. Fixed operations expert outlines a strategy to keep customers in the fold by showing them you care about the safety and reliability of their vehicles.

Tags: fixed operations, Parts and Service

June 2010, F&I and Showroom - Feature

The Rental Effect

By Jim Schalberg

Running an in-dealership rental department isn’t a new concept, but it might be the boost your bottom line needs. Dealer expert lays out the possibilities.

Tags: fixed operations, Parts and Service, rental operation, Used Vehicles

May 2009, F&I and Showroom - Feature

Driving Profits Through the Service Lane

By Jorge Moas

Creating a process for the service department to sell service contracts isn’t a new concept, but it’s gained a lot of interest lately. F&I expert provides a road map for instituting such a process, and says a successful program needs to start with the dealer.

Tags: economic downturn, fixed operations, JM&A Group, Parts and Service, Service Contracts

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Blog

So Here's the Deal

Ronald J. Reahard
Discussing the Risk-Based Pricing Rule

By Ronald J. Reahard
The magazine’s resident F&I pro takes on a question about the Risk-Based Pricing Rule and its widely used exception notice.

(Video) Timing F&I

By Ronald J. Reahard
Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

(Video) Handling Remote Deliveries

By Ronald J. Reahard

Achieving $1,600 Per Copy

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Credit Crisis or Market Rationalization?

By Gregory Arroyo
Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.

How to Lose a Customer

By Gregory Arroyo
The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

Resistance Isn’t Always Futile

By Gregory Arroyo

Time to Change the Message

By Gregory Arroyo

Mad Marv

Marv Eleazer
Debating the Chargeback

By Marv Eleazer
Everyone has an opinion on how to limit chargebacks. His Madness delves into the passionate debate over how they're applied.

Simple Is as Simple Does

By Marv Eleazer
A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process. His advice is to keep it simple.

Finding Pleasantville

By Marv Eleazer

Taking Inventory

By Marv Eleazer

On the Point

Jim Ziegler
Is Your Quick Lube Driving Away Business?

By Jim Ziegler
‘Da Man’ goes undercover to investigate how the national oil change shops are using underhanded tactics like efficiency, training and friendliness to steal your service business.

Who Shot the Dealer?

By Jim Ziegler
‘Da Man’ draws parallels between the Kennedy assassination and the ongoing campaign to undermine the existence of American car dealers.

Stop Flushing Those Ad Dollars

By Jim Ziegler

CPO: Are You In or Out?

By Jim Ziegler