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TAG SEARCH RESULT: fixed operations

June 2012, F&I and Showroom - Feature

Priming the Service ‘Up’ for Upsell Opportunities

By David Linton

In February, the magazine’s resident fixed-ops expert laid out a primer for establishing a sales process for parts and service. This month, he offers a three-step process for welcoming service customers

Tags: ATcon, Customer Service, David Linton, fixed operations

August 2010, F&I and Showroom - Feature

Driving Profits in the Service Lane

By Eric Wilson

What’s good for the showroom often is good for the service department. Fixed operations expert outlines a strategy to keep customers in the fold by showing them you care about the safety and reliability of their vehicles.

Tags: fixed operations, parts and service

June 2010, F&I and Showroom - Feature

The Rental Effect

By Jim Schalberg

Running an in-dealership rental department isn’t a new concept, but it might be the boost your bottom line needs. Dealer expert lays out the possibilities.

Tags: fixed operations, parts and service, rental operation, used vehicles

May 2009, F&I and Showroom - Feature

Driving Profits Through the Service Lane

By Jorge Moas

Creating a process for the service department to sell service contracts isn’t a new concept, but it’s gained a lot of interest lately. F&I expert provides a road map for instituting such a process, and says a successful program needs to start with the dealer.

Tags: economic downturn, fixed operations, JM&A Group, parts and service, Service Contracts

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Blog

So Here's the Deal

Ronald J. Reahard
Selling to Short-Term Owners

By Ronald J. Reahard
The magazine’s F&I pro responds to a question about how to build value in F&I protections if the customer says he plans on paying off his loan long before the term expires.

(Video) Selling High-Mileage VSC Plans

By Ronald J. Reahard
How do you sell a $3,000 VSC on an $8,000 car? Top trainer offers a four-step process to ensure every customer gets the protection they need.

Selling Warranty Compliance Plans

By Ronald J. Reahard

Handling the ‘Last Car’ Objection

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Resolution Needed

By Gregory Arroyo
The editor shares some insider information regarding the industry’s efforts to get the Defense Department to reconsider last month’s interpretive rule regarding the sale of GAP and credit insurance to military consumers.

Rescinding the CFPB’s Auto Finance Guidance

By Gregory Arroyo
The editor debunks a few myths about the Consumer Financial Protection Bureau, then explains why the industry is on the brink of repealing the bureau’s auto finance guidance.

Still a Work in Progress

By Gregory Arroyo

It Is Unwise to Lower Your Defenses

By Gregory Arroyo

Mad Marv

Marv Eleazer
Chargeback Prevention

By Marv Eleazer
How do you respond to a customer who wants to cancel the F&I program you sold them? His Madness digs into four common reasons consumers give for wanting out of a protection plan.

Your F&I Backup Plan

By Marv Eleazer
Equipment failures can’t stop an F&I manager who is prepared for any contingency. His Madness lists four backup plans you can implement today.

Love It or Leave It

By Marv Eleazer

G.O.Y.A.

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler