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November 2016, F&I and Showroom - Feature

Compliance Summit 2016

By Editorial Staff

Dealers, agents and industry professionals gathered inside Paris Las Vegas for Industry Summit 2016, which added compliance certification to its list of offerings.

Tags: Automotive Compliance Education, Compliance Summit, Industry Summit

November 2016, F&I and Showroom - Feature

Product Providers Talk F&I Production, What's Driving It, and How Digital May Impact It

Moderated by F&I and Showroom’s Gregory Arroyo, Industry Summit’s ‘From the Boardroom” panel featured Tim Blochowiak of Protective Asset Protection, Greg Oltman of Dent Zone, David Pryor of Safe-Guard Products International, and Matt Trudeau of Dent Wizard. They put the national per-copy average between $1,150 and $1,200, offered their target penetration rates, discussed the popularity of product bundles, and addressed the online F&I push.

By Eric Gandarilla

From what is an acceptable per-copy average to how their companies aim to address the digital divide, four F&I product provider reps offer their take on a host of top-of-mind topics.

Tags: F&I, F&I training, Industry Summit, online F&I, technology

November 2016, F&I and Showroom - Cover Story

Leading the Pack

The F&I team at Sam Pack’s Five Star Ford of Lewisville, including F&I Manager Luke Bosco, F&I Director Tom Andrews, and F&I Managers Kyle Clark and Dru Khal, pose with dealer Sam Pack, group CEO Tony Pack, and General Manager Bobby Ward. The team currently averages $2,000 per copy on new and $1,500 on used.

By Gregory Arroyo

Sam Pack’s Five Star Ford of Lewisville capped off a banner year with F&I and Showroom’s F&I Dealer of the Year award.

Tags: DOY Winners, F&I Dealer of the Year, Industry Summit, Sam Pack's Five Star Ford of Lewisville

October 2016, F&I and Showroom - Cover Story

Examining the Bricks-to-Clicks Push

Moderated by F&I Administration’s Kumar Kathinokkula, the P&A Leadership Summit’s ‘Presenting F&I Products Online” panel discussion featured (l-r) Matt Nowicki of IAS, The Impact Group’s Mark Thorpe, Cox Automotive’s Brett Pomerantz, Dan Lievrouw of American Guardian, F&I Director Justin Gasman.

By Gregory Arroyo

Tech vendors believe the industry needs to respond to customer dissatisfaction with the F&I process, but not everyone believes moving the process online is the answer.

Tags: Industry Summit, NADA, online F&I, technology

August 2016, F&I and Showroom - WebXclusive

F&I and Showroom Names 2016 F&I Pacesetters

By Gregory Arroyo

This year’s field of F&I Pacesetters includes operations from California, Illinois, Texas and Wisconsin. One of them will be named F&I and Showroom's 2016 F&I Dealer of the Year at Industry Summit 2016.

Tags: Carlsbad Buick GMC Cadillac, David Hobbs Honda, F&I Dealer of the Year, F&I Pacesetters, Gerald Hyundai, Hub Hyundai, Industry Summit, Sam Pack's Five Star Ford of Lewisville, Star Dodge Chrysler Jeep Ram Hyundai, The Warranty Group

November 2015, F&I and Showroom - Feature

Defusing the Biweekly Scare

Executives with Smart Payment Plan and US Equity Advantage field questions posed by F&I and Showroom’s Gregory Arroyo.

By Tariq Kamal

The editor and two segment leaders met at Industry Summit to debunk the myths surrounding biweekly payments and uncover the real value of the product.

Tags: biweekly payment, Industry Summit, NADA, Regulations

November 2015, F&I and Showroom - Feature

Pressure Cooker

The NADA’s Andrew Koblenz detailed the industry’s more than four-year odyssey to protect dealer-assisted financing. He said although the CFPB is no longer bent on eliminating dealer participation, the industry’s campaign against regulatory overreach isn’t over.

By Gregory Arroyo

Speakers at Industry Summit 2015 say regulatory pressures are forcing the industry to confront deep-rooted issues that have plagued showrooms and F&I offices.

Tags: compliance, F&I, Industry Summit

September 2015, F&I and Showroom - Cover Story

Setting the Pace

By Editorial Staff

Meet the five finalist for the 2015 F&I Dealer of the Year award, the winner of which was announced earlier this month at the magazine's annual conference.

Tags: DOY Pacesetters, F&I Dealer of the Year, F&I Pacesetters, F&I products, Industry Summit

August 2015, F&I and Showroom - WebXclusive

Let’s Ask Joe

By Brittany-Marie Swanson

Joe St. John may be the newest F&I trainer at Industry Summit, but he has a long history in the car business and some strong opinions about the future of the F&I office.

Tags: F&I process, F&I products, F&I trainer, IAS, Industry Summit

January 2015, F&I and Showroom - Cover Story

Mobile Update

By Brittany-Marie Swanson

The noise has died down since the first tablet-based F&I menu hit the market in early 2011. But for dealerships like Bowling Green Lincoln Auto Sales, the mobile menu has delivered as promised.

Tags: Dealertrack, hybrid manager, Industry Summit, iPad, iTap Menu, iTapMenu, mobile menu, OptionSoft Technologies, Shawn McCool, StoneEagle Group, The Warranty Group

November 2014, F&I and Showroom - Feature

What’s on the Menu?

By Brittany-Marie Swanson

The Mad Marv-moderated compliance panel at Industry Summit 2014 addressed supposed menu-governing regulations, the hybrid manager, tablet menus and the CFPB.

Tags: AFIP, compliance, Damon Wiener, David Robertson, F&I menus, Hudson Cook LLP, Industry Summit, James Ganther, Mad Marv, Matt Nowicki, mobile menu, Mosaic, Tom Hudson

November 2014, F&I and Showroom - Feature

Colorado F&I Manager Named 2014 F&Idol Winner

By Brittany-Marie Swanson

Justin Gasman is having a banner year. Coming off his F&I department’s best month ever, the 11-year veteran was named the 2014 winner of the IAS-sponsored F&Idol award.

Tags: F&I department, F&Idol, Industry Summit

September 2014, F&I and Showroom - Cover Story

Setting the Pace

By Gregory Arroyo

Meet the five finalists vying for the 2014 F&I Dealer of the Year award, the winner of which will be announced this month at Industry Summit.

Tags: DOY Pacesetters, F&I Pacesetters, Industry Summit

November 2013, F&I and Showroom - Feature

Up Close With F&Idol's Stephanie Cooper

Stephanie Cooper, standing with IAS’s Bob Corbin and F&I and Showroom’s Gregory Arroyo, accepts her award after being named winner of the 2013 F&Idol contest at the F&I Conference in Las Vegas.

By Brittany-Marie Swanson

Stephanie Cooper went from newbie to seasoned pro in just a few years thanks to hard work and the support of her product rep and sales team. In September, she became the winner of the 2013 F&Idol contest.

Tags: F&I Presentation, F&Idol, Industry Summit

November 2013, F&I and Showroom - Feature

Driving Tech Into F&I

By Brittany-Marie Swanson

Executives from five technology companies say it will take the efforts of those on the front lines to get the F&I office up to speed.

Tags: Dealertrack, electronic signatures, eMenu, F&I menus, IAS, Industry Summit, Jim Maxim, Jr., Marv Eleazer, Matt Nowicki, MaximTrak, The Impact Group, Tom Wilson

November 2011, F&I and Showroom - Feature

Industry Summit: Finance Execs Discuss Market Trends

Experian Automotive’s John Gray warned of the potential dangers of finance sources once again getting caught up in a race for market share.

By Gregory Arroyo

The auto finance marketplace is heating up, but executives from six top finance sources said there’s more at play than simply a race for market share.

Tags: Bank of America, Capital One Auto Finance, Experian, Finance, GM Financial, Indirect Lending, Industry Summit, Industry Summit 2011, lender strategies, subprime, TD Auto Finance, Toyota Financial Services, Wells Fargo

November 2011, F&I and Showroom - Feature

Profile: Magazine Goes One-On-One With F&Idol Winner

GP Anderson accepts his trophy and prize money from the magazine’s executive editor, Gregory Arroyo, Industry Summit event manager Adriana Michaels and Bob Corbin, president of IAS.

By Gregory Arroyo

The winner of the inaugural F&Idol contest is a man of many stories. In fact, that’s what endeared him to our judges and the more than 3,000 readers who voted for him.

Tags: FandIdol, GAP, IAS, Industry Summit, Industry Summit 2011, Innovative Aftermarket Systems

November 2011, F&I and Showroom - Cover Story

Lithia Motors Inc: Built to Scale

(L-R) Steve Justice, Lithia Motors’ sales and finance operations manager, poses with Gary Richardson, assistant vice president of sales and finance, Bryan DeBoer, president, Scott Hillier, executive vice president of retail operations, Chris Holzshu, CFO, and Mike Fealey, F&I operations.

By Justina Ly

Lithia Motors helps finance managers succeed by providing them with round-the-clock support from a dedicated sales and finance operations team.

Tags: dealer, DOY Winners, F&I Dealer of the Year, F&I Pacesetters, Industry Summit, Industry Summit 2011

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Blog

So Here's the Deal

Ronald J. Reahard
The Dealer Moved My Goal Posts

By Ronald J. Reahard
Top trainer has hard-earned advice — and a word of warning — for F&I pros whose dealers seem to change their pay plans every time they have a good month.

Addressing F&I’s Internet Problem

By Ronald J. Reahard
A frustrated F&I manager poses an increasingly common question: How do you sell protection products to customers who demand the final price by phone and then show up with a bank check?

(Video) Selling Eight Products Without Losing the Customer

By Ronald J. Reahard

He Had a Goal: Remembering David Ressler

By Ronald J. Reahard

Done Deal

Gregory Arroyo
The Repair Is Covered

By Gregory Arroyo
The editor opens up about his first service-contract claim, which resulted in a covered and repaired vehicle as well as a few lessons.

Change Is Happening

By Gregory Arroyo
Saddened by the potential loss of another piece of his childhood, the editor tries to put the pieces together when he realizes there’s a good lesson to be learned in a toy retailer’s likely demise.

Who Will Take Up the CFPB's Torch?

By Gregory Arroyo

Military Lending Act Guidance: The Gift That Keeps On Giving

By Gregory Arroyo

Mad Marv

Marv Eleazer
Is That Legal?

By Marv Eleazer
Is manipulating a sales agreement to accommodate a customer’s request to cash out of a dealer-arranged retail sales contract allowed? His Madness gets answers from the industry’s top legal mind.

Overcome Your F&I Weaknesses

By Marv Eleazer
His Madness issues a challenge to every F&I professional: Eradicate your bad work habits, diversify your lender spread, and check your God complex at the door.

Proper Deal Structure Moves Mountains

By Marv Eleazer

Show Us Some Love

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler