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TAG SEARCH RESULT: Internet Leads

August 2017, F&I and Showroom - Feature

Disbanding the 'Seven Car Club'

By Reuben Muinos

Sales expert lists three tasks dealers must complete to rid their showrooms of underperforming sales pros.

Tags: Business Development Center, DealerSocket, digital retailing, internet department, Internet Leads, Internet Shopper, showroom

July 2017, F&I and Showroom - Feature

Missed Calls, Missed Sales

By Erik Nachbahr

Despite today’s digital drive, call volumes at dealerships continue to rise. Dealership tech expert breaks down the two biggest phone problems that drive customers away.

Tags: Business Development Center, Car Buyers, internet department, Internet Leads, showroom

May 2017, F&I and Showroom - Feature

Playing With Fire

©iStockphoto.com/egdigital 

By Christian Scali and Monica Baumann

Two attorneys issue a warning about a new sales trick circulating through the industry. Their advice: If it’s too good to be true, it probably is.

Tags: compliance, Consumer Financial Protection Bureau, digital marketing, digital retailing, Eric Schneiderman, fraud, FTC Act, Internet Leads, NY Attorney General, payment packing, sales, UDAP

June 2016, F&I and Showroom - Cover Story

Operation Overhaul

Pictured is Superstition Springs’ Dealer Principal Alvin Heggs and Finance Director Ben Saxton. When Heggs closed the deal on the Mesa, Ariz., dealership three years ago, net F&I profit was around $240,000 per month, and the F&I team averaged $600 per copy on 135 units sold per month. Since then, F&I net profit has skyrocketed to $510,000 a month, while the F&I team now averages $2,700 per copy on 313 units sold per month.

By Brittany-Marie Swanson

Alvin Heggs took a leap of faith when he bought a fledgling dealership in Mesa, Ariz., three years ago. But his gamble on Superstition Springs Chrysler Jeep Dodge Ram paid off — in spades.

Tags: Dealership, F&I, Internet Leads, Operations

November 2015, F&I and Showroom - Cover Story

Fraud Alert

In January 2015, a man using a fake name purchased at least two vehicles online from Louisiana dealers with the intention of shipping them overseas.

By Brittany-Marie Swanson

Mansfield Auto World employees were stunned when a seemingly normal online transaction nearly turned into an international crime. Authorities say the dealership was the victim of a troubling new trend in auto theft.

Tags: Credit Cards, fraud, identity theft, Internet Leads, Internet Shopper, Red Flags Rule

August 2015, F&I and Showroom - Cover Story

Trust Issues

By Gregory Arroyo

The breakup between TrueCar and AutoNation stirred up old emotions and accusations, but a former TrueCar exec believes both companies will survive the dustup.

Tags: AFSA Vehicle Finance Conference, AutoNation, Internet Leads, Ken Potter, lead generation, Michael E. Maroone, Scott Painter, TrueCar

January 2015, F&I and Showroom - Cover Story

Online F&I

During Industry Summit’s “Building the Fully Online Sales Process” session, tech execs and dealer representatives spoke about the solutions connecting online customers to the in-store sales process.

By Brittany-Marie Swanson

It was a tale of two departments at Industry Summit, where dealers, technology execs and F&I trainers discussed the progress made by sales and F&I teams to convert and finance Internet shoppers.

Tags: Allstate Dealer Services, Autobytel, Black Book, Chrysler, Dealertrack, F&I products, Internet Leads, Internet Shopper, RouteOne, Safe-Guard, The Warranty Group

July 2014, F&I and Showroom - Cover Story

Click to Enter

Sun Toyota, which has operated along the Gulf Coast of Florida for 37 years, is well known for its state-of-the-art facility and no dealer fee policy.

By Justina Ly

Not all dealers had today’s Internet customer in mind when they joined the digital revolution. For Sun Toyota, the Great Recession was all the motivation it needed.

Tags: Business Development Center, Dealer Websites, Finance, Internet Leads, Online, Toyota

June 2014, F&I and Showroom - Feature

Dealership Avoidance New Shopping Normal

Number of Dealerships Visited By Purchase Type

By Brittany-Marie Swanson

Dealership avoidance is becoming the new normal for car buyers, according to a new study. It showed that one in six shoppers skipped the test drive and nearly half visited one or no dealers prior to making a purchase.

Tags: car shopper, Car Shopping, Internet Leads, Online Marketing, Test Drive

May 2013, F&I and Showroom - Cover Story

Click and Order

By Brittany-Marie Swanson

By cutting down on response times, using video to connect with shoppers and launching a team to nurture cold leads, Greenway Dodge’s Internet department now drives 71 percent of the dealership’s sales.

Tags: Dodge, Internet Leads, internet sales, NCM Associates

March 2012, F&I and Showroom - Feature

In High Demand

By Jennifer Washington

The demand for digital marketing tools at NADA 2012 was a tell-tale sign of the industry’s changing attitude toward the Internet.

Tags: chat software, Dealer Websites, eBay Motors, Internet Leads, inventory, iPad Business Applications, lead generation, lead management, live chat, marketing, Mobile Applications, mobile leads, mobile solution, Mobile Website, online reputation management, social media, web marketing

January 2012, F&I and Showroom - Feature

Updated: True Controversy

By Gregory Arroyo

TrueCar is taking fire from dealers, trainers and state motor vehicle boards, but its embattled founder says the company will survive.

Tags: compliance, Internet Leads, lead generation, TrueCar

July 2011, F&I and Showroom - Cover Story

Dealer Eliminates BDC, Creates Hybrid Department

The hybrid sales department that Arthur McCracken, Internet manager, Norman Dorf, owner, and sales strategist Cory Mosley constructed more than a year ago is already converting 10 percent of the dealership’s leads. The goal now is to get to 15 percent.

By Gregory Arroyo

Eliminating the business development center could be the death knell for any dealership in today’s Internet age, but not for Honda of Tenafly. In fact, it’s had the opposite effect.

Tags: Business Development Center, dealer, Internet Leads, internet sales, Internet Shopper

May 2011, F&I and Showroom - Feature

Solving the eBusiness Puzzle

By Matt Nowicki

The eBusiness model has yet to take F&I offices by storm, primarily because dealers don’t see the profit potential. Technology insider offers five reasons they need to join the revolution.

Tags: business tools, dealership management system, e-contracting, F&I menus, Internet, Internet Leads, internet sales, Internet Shopper

March 2011, F&I and Showroom - Feature

Deconstructing the Internet Shopper

By Editorial Staff

We know car buyers love the Internet, but what sites drive their buying intentions? A new study discovered that today’s consumer is driven by research, not brand.

Tags: Internet Leads, internet sales, Internet Shopper

December 2010, F&I and Showroom - Cover Story

Uncommon Courtesy

Courtesy Chevrolet's General Manager Jack Grimley.

By Gregory Arroyo

Jack Grimley is helping Courtesy Chevrolet recover from one of the worst economic stretches in San Diego history. His secret? Keep it simple.

Tags: Customer Service, dealer, Internet Leads, sales department

August 2010, F&I and Showroom - Cover Story

Conicelli's Triple Threat

Michael Hammond Sr. (left) is Conicelli's vice president of sales and marketing. Lori Hammond (center) oversees Conicelli’s Internet department, while her stepson Michael Hammond Jr. (right) manages the dealer group’s social media accounts.

By Justina Ly

Pennsylvania’s Conicelli Autoplex touts one of the nation’s top Internet departments. Meet the three people behind this online success story.

Tags: automotive SEO, Internet Leads, social media, web marketing

December 2009, F&I and Showroom - Feature

Priming the Pump for 2010

By Denny Long

Marketing expert discusses the four keys to realizing a banner year.

Tags: Internet Leads, marketing, special finance

August 2009, F&I and Showroom - WebXclusive

The Marketing Divide: Special Finance vs. BHPH

By Denny Long

The current environment has created more opportunities to serve credit-challenged customers than you may realize.

Tags: bankruptcies, bhph, Credit Scores, Internet Leads, special finance

August 2009, F&I and Showroom - WebXclusive

Calculating Tomorrow’s ROI on Internet Leads

By Rob Hagen

Internet leads can be frustrating, but there can be hidden treasures in each one. Rob Hagen goes on a digging expedition, and shows you why there is no such thing as a bad lead.

Tags: Business Development Center, e-mail blasts, F&I, Internet Leads

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Blog

So Here's the Deal

Ronald J. Reahard
Handling the ‘Last Car’ Objection

By Ronald J. Reahard
Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard

It's OK to Be Nervous

By Ronald J. Reahard

Done Deal

Gregory Arroyo
It Is Unwise to Lower Your Defenses

By Gregory Arroyo
The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo

Connecting the Dots

By Gregory Arroyo

Mad Marv

Marv Eleazer
G.O.Y.A.

By Marv Eleazer
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer

6 Ways to Deliver Exceptional Service

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler