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TAG SEARCH RESULT: Internet Shopper

August 2017, F&I and Showroom - Feature

Disbanding the 'Seven Car Club'

By Reuben Muinos

Sales expert lists three tasks dealers must complete to rid their showrooms of underperforming sales pros.

Tags: Business Development Center, DealerSocket, digital retailing, internet department, Internet Leads, Internet Shopper, showroom

November 2015, F&I and Showroom - Cover Story

Fraud Alert

In January 2015, a man using a fake name purchased at least two vehicles online from Louisiana dealers with the intention of shipping them overseas.

By Brittany-Marie Swanson

Mansfield Auto World employees were stunned when a seemingly normal online transaction nearly turned into an international crime. Authorities say the dealership was the victim of a troubling new trend in auto theft.

Tags: Credit Cards, fraud, identity theft, Internet Leads, Internet Shopper, Red Flags Rule

January 2015, F&I and Showroom - Feature

Changing the F&I Experience

By Gregory Arroyo

Larry Dorfman founded APCO/EasyCare on the premise that car buyers are his true customers. Now he and his team are riding shotgun on Sonic Automotive’s drive toward a new customer experience.

Tags: Consumer Financial Protection Bureau, EasyCare, F&I menus, hybrid manager, Internet Shopper, Larry Dorfman, Sonic Automotive

January 2015, F&I and Showroom - Cover Story

Online F&I

During Industry Summit’s “Building the Fully Online Sales Process” session, tech execs and dealer representatives spoke about the solutions connecting online customers to the in-store sales process.

By Brittany-Marie Swanson

It was a tale of two departments at Industry Summit, where dealers, technology execs and F&I trainers discussed the progress made by sales and F&I teams to convert and finance Internet shoppers.

Tags: Allstate Dealer Services, Autobytel, Black Book, Chrysler, Dealertrack, F&I products, Internet Leads, Internet Shopper, RouteOne, Safe-Guard, The Warranty Group

April 2014, F&I and Showroom - Feature

Building a Deeper Link

By Jeff Van Dongen

Digital marketing expert reveals how some progressive dealers are attracting 2.5 times more shoppers at 65% less cost than traditional search engine marketing.

Tags: Dealer Websites, digital marketing, Internet Shopper, J.D. Power and Associates, search engine optimization

January 2014, F&I and Showroom - Feature

Online Checkout

Dealer Bill Marsh Jr. is one of the roughly 400 General Motors dealers currently using the OEM’s new Shop-Click-Drive program, an online buying option rolled out in November.

By Stephanie Forshee

Though the fate of Tesla’s attempts to break away from the dealer franchise model remains to be seen, there’s one piece of its business model dealers are gradually getting on board with.

Tags: Credit Applications, Elon Musk, General Motors, Internet Shopper, Online Buying, Tesla Motors

July 2011, F&I and Showroom - Cover Story

Dealer Eliminates BDC, Creates Hybrid Department

The hybrid sales department that Arthur McCracken, Internet manager, Norman Dorf, owner, and sales strategist Cory Mosley constructed more than a year ago is already converting 10 percent of the dealership’s leads. The goal now is to get to 15 percent.

By Gregory Arroyo

Eliminating the business development center could be the death knell for any dealership in today’s Internet age, but not for Honda of Tenafly. In fact, it’s had the opposite effect.

Tags: Business Development Center, dealer, Internet Leads, internet sales, Internet Shopper

May 2011, F&I and Showroom - Feature

Solving the eBusiness Puzzle

By Matt Nowicki

The eBusiness model has yet to take F&I offices by storm, primarily because dealers don’t see the profit potential. Technology insider offers five reasons they need to join the revolution.

Tags: business tools, dealership management system, e-contracting, F&I menus, Internet, Internet Leads, internet sales, Internet Shopper

April 2011, F&I and Showroom - Feature

Money for Nothing, Leads for Free

By Rich Apicella

Today’s Internet shopper is forcing lenders to consider the direct-to-consumer channel in greater numbers. Auto finance insider offers several reasons why this may not be a bad thing for dealers.

Tags: direct lending, Indirect Lending, Internet Shopper

April 2011, F&I and Showroom - Feature

7 Costs Internet Shoppers Haven’t Calculated

By George Berkholder

Today’s Internet shopper might be better educated, but you can bet there are a couple of cost-of-ownership items they didn’t count on. Veteran F&I manager and trainer runs through F&I’s new message to customers.

Tags: F&I products, GAP, Internet Shopper, key replacement

March 2011, F&I and Showroom - Feature

Deconstructing the Internet Shopper

By Editorial Staff

We know car buyers love the Internet, but what sites drive their buying intentions? A new study discovered that today’s consumer is driven by research, not brand.

Tags: Internet Leads, internet sales, Internet Shopper

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Blog

So Here's the Deal

Ronald J. Reahard
Handling the ‘Last Car’ Objection

By Ronald J. Reahard
Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard

It's OK to Be Nervous

By Ronald J. Reahard

Done Deal

Gregory Arroyo
It Is Unwise to Lower Your Defenses

By Gregory Arroyo
The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo

Connecting the Dots

By Gregory Arroyo

Mad Marv

Marv Eleazer
G.O.Y.A.

By Marv Eleazer
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer

6 Ways to Deliver Exceptional Service

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler