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December 2015, F&I and Showroom - Feature

Out of the Box

Impact Group's Mark Thorpe says moving F&I product info online might hurt, not help, F&I product sales. 

By Brittany-Marie Swanson

Panelists and presenters at Industry Summit 2015 tackled online automotive retailing and what it means to move F&I out of the box and into the Digital Age.

Tags: Cox Automotive, digital, F&I Express, MakeMyDeal, MaximTrak, NADA, Protective Asset Protection Division, RouteOne

January 2015, F&I and Showroom - Cover Story

Online F&I

During Industry Summit’s “Building the Fully Online Sales Process” session, tech execs and dealer representatives spoke about the solutions connecting online customers to the in-store sales process.

By Brittany-Marie Swanson

It was a tale of two departments at Industry Summit, where dealers, technology execs and F&I trainers discussed the progress made by sales and F&I teams to convert and finance Internet shoppers.

Tags: Allstate Dealer Services, Autobytel, Black Book, Chrysler, Dealertrack, F&I products, Internet Leads, Internet Shopper, RouteOne, Safe-Guard, The Warranty Group

January 2011, F&I and Showroom - Feature

First Line of Defense

By Gregory Arroyo

Karina Grile worked overtime to get Voss Auto Network’s stores in line with the industry’s newest rule — one that experts say could be a blessing in disguise.

Tags: compliance, CoreLogic Credco, Dealertrack, Federal Trade Commission, Red Flags Rule, Reynolds & Reynolds, RouteOne, Voss Auto Network, Wolters Kluwer Financial Services

December 2010, F&I and Showroom - Feature

The Exception is the Rule

By Michael A. Benoit

F&I’s legal wiz serves up a nice reminder of two federal rules coming down the pike in January. Are you ready?

Tags: compliance, Dealertrack, Fair and Accurate Credit Transactions Act of 2003, FEDERAL REGULATION, Federal Trade Commission, RouteOne

May 2010, F&I and Showroom - Feature

Match Play

Chicago’s Mike Anderson Chevrolet is one of the first dealers to use RouteOne’s new WebApplyOne. The tool allows the dealership’s prospective customers to fill out a credit application directly from its Website. Once the application is submitted, the lead is then directed to the outlet’s CRM system, F&I department or Internet sales team.

By Gregory Arroyo

Its competitors might be on the move, but so is RouteOne. F&I and Showroom goes one-on-one with the company’s chief executive to find out where it’s headed.

Tags: Credit, NADA, nonprime, RouteOne, subprime

November 2009, F&I and Showroom - Feature

Credit Platforms Revisited

By Gregory Arroyo

Credit platforms revolutionized the F&I industry, connecting dealers to more finance sources than ever before. What’s next for these key F&I tools?

Tags: Credit, Credit Applications, credit unions, Dealertrack, e-contracting, Open Dealer Exchange, Red Flags Rule, RouteOne

October 2009, F&I and Showroom - Cover Story

Clicking Outside the Box

By Justina Ly

Changes to the economic landscape and media consumption habits have altered the rules of marketing and promotion. Learn how dealers are adjusting.

Tags: automotive SEO, Carfax, Cobalt, Dominion Dealer Services, Facebook, Gambit Mobile, marketing, RouteOne, social media, Web2Carz, YouTube

May 2009, F&I and Showroom - Cover Story

Downturn Opens Door for Technology

By Gregory Arroyo

Despite the prospect of losing dealer customers, software makers see a silver lining in today’s economic downturn. In fact, some providers believe the recession will be the vehicle to the industry’s digital future.

Tags: ADP Dealer Services, Chrysler Financial Services, dealership management system, Dealertrack, inventory, NADA, RouteOne, technology

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Blog

So Here's the Deal

Ronald J. Reahard
Help! My Dealership Is Packing Payments

By Ronald J. Reahard
Top trainer comes to the rescue of an F&I manager who fears an antiquated, discredited, and deceptive sales tactic has taken root at his store.

Sharing the Profit

By Ronald J. Reahard
After losing members of his sales team, a dealer asks the magazine’s resident F&I expert for his take on paying salespeople on F&I income.

Menus Don’t Work Miracles

By Ronald J. Reahard

Avoiding the AAA Objection

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Red Flags Alert

By Gregory Arroyo
The editor believes recent regulatory activity should serve as a warning to dealers who haven’t dusted off their Red Flags compliance programs in the years since the rule took effect.

GAP Suffers Another Setback

By Gregory Arroyo
The editor reveals the truth behind an NPR report critical of the industry’s efforts to undo the Military Lending Act guidance that put the brakes on GAP sales.

Car Buyers Need F&I

By Gregory Arroyo

Protecting F&I’s Future

By Gregory Arroyo

Mad Marv

Marv Eleazer
Readers Are Leaders

By Marv Eleazer
Do you know the minimum amount of tread depth a tire must have for a tire-and-wheel claim to be approved? If you don’t, His Madness has a message for you.

Comply Like Nobody’s Watching

By Marv Eleazer
His Madness wants F&I pros to commit to ethical dealings with customers and finance sources because it’s the right thing to do, not just for the very real threat of reprisal.

'We Never Buy This Stuff'

By Marv Eleazer

Stop Painting Dealers With a Broad Brush

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler