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July 2016, F&I and Showroom - Feature

High New-Vehicle Prices Drive Auto Finance Industry to New Highs in Q1

Courtesy of iStock. 

By Melinda Zabritski

The industry smashed several records in the first quarter thanks to high new-vehicle prices, but stretching terms and leasing weren’t the only ways consumers sought payment relief.

Tags: Auto Loan Terms, leasing, New Vehicle Prices, Supbrime, used vehicles, Vehicle Sales

April 2016, F&I and Showroom - Feature

High Mileage, High Demand

Auction buyers clear the way for vehicles moving through the lanes at Manheim Riverside in California. In February, the Manheim Used Vehicle Value Index declined 1.4% from a year ago to 123.3, as wholesale used-vehicle prices fell at their fastest pace in more than three years. But market observers say that’s not necessarily a bad thing, noting that an index reading of 100 would mean used-vehicle prices and supplies have finally returned to normal levels.

By Gregory Arroyo

F&I product providers and agents are keeping a close eye on used-vehicle prices, which they say are trending right into the hands of F&I offices.

Tags: Auto Industry, Trends, used vehicles, Vehicle Sales

June 2014, F&I and Showroom - Cover Story

Feeling the Boom

By Paul Chavez

The oil boom in North Dakota has fueled record sales for Kupper Chevrolet. And thanks to a few minor tweaks, the store’s F&I department has adapted nicely to its cash-flush clientele.

Tags: F&I manager, F&I menus, F&I products, GAP, paint and fabric, Vehicle Sales, vehicle service contracts, windshield protection

November 2013, F&I and Showroom - Cover Story

F&I a Team Effort at Serpentini Chevrolet

Under the leadership of Nate Gault, the F&I team at Serpentini Chevrolet of Strongsville is averaging 2.5 products per deal on 300 to 350 units sold per month. The store’s charge-back rate sits below 7 percent.

By Paul Chavez

Strong numbers, a happy, productive staff and investments in the community propelled Serpentini Chevrolet of Strongsville (Ohio) to F&I Dealer of the Year honors.

Tags: CSI, Dealership, DOY Winners, F&I Dealer of the Year, F&I products, F&I training, Vehicle Sales

July 2013, F&I and Showroom - Cover Story

Training the Hybrid

First Texas Honda began toying with the idea of moving to a combined F&I-and-sales process three years ago after it switched to a one-price sales model.

By Justina Ly

Two dealers in New York and Texas say they weren’t trying to make a statement when they switched to a combined sales-and-F&I process; they just wanted to do right by their customers.

Tags: F&I process, Vehicle Sales

April 2012, F&I and Showroom - Feature

A Driving Force

By Melinda Zabritski

With strong sales driven by low interest rates and on-time payments, 2011 finished with a bang.

Tags: Auto Loans, Experian, interest rates, Vehicle Sales

June 2011, F&I and Showroom - Feature

Cloudy Outlook: Market Insiders Offer Their Prediction for 2011

“People thought I was crazy when I began lowering prices on my used cars based on market demand, and that resulted in a 300 percent increase in business.” — Bill Pearson, Finish Line Ford

By Gregory Arroyo

The industry is facing another possible crisis, but nobody seems to be in panic mode just yet.

Tags: new-vehicle market, new-vehicle sales, used vehicles, used-vehicle values, Vehicle Sales

April 2010, F&I and Showroom - Cover Story

Data-Driven Success

Deal Jacket Name: Bill Pearson, co-owner of Finish Line Ford Location: Peoria, Ill. Software Providers: DMS – Reynolds; Menu – Ristken; Inventory – vAuto, Reynolds and Liquid Motors; Desking – Reynolds; Lead Generation – Dealer.com, AutoTrader.com, Cars.com and more; CRM – Dealer.com F&I products: vehicle service contracts, GAP, credit life insurance, roadside hazard protection, tire-and-wheel protection, key replacement

By Justina Ly

Ford dealer talks about how software helped his Peoria, Ill.-based outlet stay out of the red last year, and now has him primed to increase sales by 750 units.

Tags: F&I products, F&I Revenue, inventory, software, Vehicle Sales

March 2010, F&I and Showroom - Feature

Pricing Value in the Internet Age

By Dale Pollack

The Internet has certainly changed how dealers price their used-vehicle inventory, but technology providers are moving quickly to level the playing field.

Tags: inventory, Vehicle Sales

November 2009, F&I and Showroom - Feature

Capitalizing on the Used Market

By Ronald J. Reahard

If you have the right product lineup and selling prices, pre-owned customers will buy F&I products, too. F&I trainer shows you how.

Tags: biweekly, F&I income, pre-owned customers, Vehicle Sales

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Blog

So Here's the Deal

Ronald J. Reahard
Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard
Top trainer has a three-part answer for an F&I newbie who wants to know how he measures up against his peers.

It's OK to Be Nervous

By Ronald J. Reahard

(Video) Have a Real Conversation

By Ronald J. Reahard

Done Deal

Gregory Arroyo
What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo
The editor provides an up-close look at the topics he hopes to cover during his Industry Summit 2017 panel session. He’d also like to hear your take on these hot-button issues.

Connecting the Dots

By Gregory Arroyo

See You in Big D

By Gregory Arroyo

Mad Marv

Marv Eleazer
The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer
Reflecting on the returns of a well-trained service technician, His Madness has a message for dealers who think F&I training isn’t worth the investment.

6 Ways to Deliver Exceptional Service

By Marv Eleazer

Doing Our Part

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler