The Industry's Leading Source For F&I, Sales And Technology

Article

Don't Be a Target

August 2012, F&I and Showroom - Feature

by Randy Henrick

Randy Henrick
Randy Henrick

There is a new regulatory sheriff in town that dealers need to be aware of and ready for. That new law enforcer is the Consumer Financial Protection Bureau (CFPB), and it is targeting credit discrimination.

The bureau, created by the Dodd-Frank Act of 2010, will initially approach lenders to look at their entire portfolio of loans — including mortgages, student loans, credit cards, and even auto loans — to weed out any unusual patterns or incidents of credit discrimination to protected classes of persons under the Equal Credit Opportunity Act (ECOA).

Enacted in 1974, the ECOA prohibits discrimination in credit terms on the basis of gender, marital status, race, color, religion, national origin or amount of income derived from any public assistance program. Lender investigations are already underway and could trickle down to the lenders’ partners, including auto dealers, should the CFPB uncover any questionable recurring incidents.

When investigating lenders, the CFPB plans to follow the ECOA doctrine of "disparate impact," which holds that practices appearing facially neutral (such as a dealer’s ability to mark up the buy rate) may be considered discriminatory and illegal if those practices have a disproportionate adverse impact on any group of protected persons. Factors such as a consumer’s debt-to-income ratio and FICO score can be raised as a defense of such claims, but a disparate impact case is expensive to defend and will require dueling statistical experts and analyses of most of a dealer’s portfolio to address discrepancies.

Here’s the bottom line: If credit discrimination is taking place in our industry, it needs to be stopped immediately. Dealership employees have an ethical responsibility to ensure their store is working with consumers on a fair basis. Building that type of ethical and responsible workplace begins with management and the practices it puts in place.

The following are four things you can do to ensure that’s happening:

1. Perform a Self-Test:

The self-test privilege is a program, practice, or study undertaken by a creditor to determine compliance with the ECOA. The self-test protects one from mandatory disclosure in a lawsuit if appropriate corrective action is taken when the results of the self-test show it is more likely than not that there has been a violation of the ECOA or its implementing regulation, Regulation B.

By auditing and analyzing your previous deals on a regular basis, you can justify how your dealership fairly settles on a particular rate and supports fairness to a diverse customer base over time. It can also identify unusual patterns of credit approvals, denials or terms that need to be addressed at your dealership before they become a significant issue. A companywide self-test should be conducted at least once a year.

2. Establish a Common "First Pencil" Benchmark:

You should create standard and fair criteria using factors that are not affected or influenced by protected-person status for starting any deal with a consumer. This is shown by a consistent "first pencil" for all customers before you review their credit. For example, quote a first pencil (e.g., MSRP, term, rate and down payment) that reflects an average or slightly above-average rate for your customer base. Then you can make adjustments based on lender responses to credit applications reflecting the individual customer’s history, credit score and loan-to-value ratio. On rate markups, it is not unlawful to negotiate rates with a customer. However, a consistent deviation in rates by as little as 100 basis points to protected persons has been found to be a disparate impact.

3. Create an Anti-Discrimination Policy and Training:

Develop and enforce a strict, anti-discrimination policy throughout your dealership, and implement a training course or module to support it. Test your employees, monitor their activity, use mystery shoppers and retrain periodically and as necessary.

4. Be Careful With Spot Deals:

Spot deliveries have been scrutinized for credit discrimination on both the initial transaction and the new contract when the spot deal is unwound and re-contracted. Look at your spot deals and see what patterns emerge in relation to women, minorities and other protected persons. This analysis should be part of your self-test.

Implementing these recommendations might not prevent your dealership from being pulled into a CFPB investigation of a lender, but evidence of these practices could significantly help defend your dealership when the new sheriff comes to your town.

Randy Henrick serves as associate general counsel for DealerTrack Inc. E-mail him at randy.henrick@bobit.com.

Your Comment

Please note that comments may be moderated. 
Leave this field empty:
Your Name:  
Your Email:  

Blog

So Here's the Deal

Ronald J. Reahard
Measuring Up

By Ronald J. Reahard
Top trainer has a three-part answer for an F&I newbie who wants to know how he measures up against his peers.

It's OK to Be Nervous

By Ronald J. Reahard
Top trainer welcomes an anxious recruit to the F&I ranks with 10 pieces of practical, hard-earned advice.

(Video) Have a Real Conversation

By Ronald J. Reahard

Combating CUs

By Ronald J. Reahard

Done Deal

Gregory Arroyo
What’s Your Take?

By Gregory Arroyo
The editor provides an up-close look at the topics he hopes to cover during his Industry Summit 2017 panel session. He’d also like to hear your take on these hot-button issues.

Connecting the Dots

By Gregory Arroyo
The editor opens up about his time in the car audio industry and how that experience shaped his thoughts about the internet, telematics, and the connected car.

See You in Big D

By Gregory Arroyo

Don’t Tune Out

By Gregory Arroyo

Mad Marv

Marv Eleazer
Industry Summit: It’s Worth the Investment

By Marv Eleazer
Reflecting on the returns of a well-trained service technician, His Madness has a message for dealers who think F&I training isn’t worth the investment.

6 Ways to Deliver Exceptional Service

By Marv Eleazer
Inspired by a visit to the suit store, His Madness lists six ways F&I pros can tailor their wares to fit any customer.

Doing Our Part

By Marv Eleazer

There’s No ‘I’ in Team

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler