Articles

Staircase with no rails next to red-painted wall

Auto Finance•by John Tabar•October 8, 2026

Mind Your Process

Consistent steps taken in various aspects of the F&I office can make valuable differences over time, similar to an outline for a best-selling book.

Auto Finance•by Gil Van Over•September 30, 2026

Top Five Credit Application Fraud Flags

Compliance audits regularly reveal bad habits that can lead to fraud charges and should have been stamped out decades ago.

Insurance contract signature page with black inkpen on top

F&I•by Hannah Mitchell•September 22, 2026

Gitty Up on GAP

The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?

Open hood of a Volkswagen vehicle with a mechanic's rag draped over the front

Industry•by Hannah Mitchell•September 18, 2026

Fix Up Your Fixed Ops

The department may hold untapped potential for your dealership. There are ways to unearth it and turn it around for more profits.

Digital•by Omer Bar-Joseph•September 10, 2026

The Future of Car Dealerships

Artificial intelligence is reshaping the service-drive experience and will help retailers stay competitive.

two men in Army uniforms looking under the hood of a car

Industry•by Lauren Lawrence•September 10, 2026

From Military Service to Service Bay

Shifting Gears aims to alleviate the strain caused by the auto industry’s technician shortage while easing the sometimes jarring transition that veterans face after leaving the Army.

man with white hair and glasses delivering a speech standing next to a podium

F&I•by Lauren Lawrence•August 31, 2026

Targeted Training Drives Results

Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.

Man's hand holding pen over a paper document

F&I•by Justin B. Gasman•August 20, 2026

Double the Change, Double the Chance

When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.

Laptop computer, tablet, calculator and notebook on a desk

F&I•by John Tabar•August 20, 2026

Just Do It

F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.

Scrabble tiles spelling out 'Rules' among random letter tiles, all on a wooden surface

Compliance•by Terrence J. O'Loughlin, J.D., M.B.A.•August 17, 2026

Variations on a Theme – Lease Packing

Dealers must be careful they don’t run afoul of the law when it comes to such deceptive practices, as there are many cases pointing to the potential bad ends of such deals.

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