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Mad Marv

Unwinding A Deal

August 7, 2012

Who doesn’t like unwinding with an adult beverage after a long day? Well, this month, I’d like to talk about the other, less relaxing definition of “unwinding.” I’m talking about unwinding a retail deal that has already been delivered. You may think I’ve finally fallen off my rocker, but I do feel there are situations when letting a customer out of a deal is the right thing to do.

I understand why the mere mention of unwinding a deal strikes fear in your heart. It’s an accounting nightmare. Commissions need to be charged back, even if the month has already closed and everyone has been paid. Your manufacturer’s statement of origin must be retrieved from the DMV. Affidavits must be executed to retain the vehicle’s new-car status; if you don’t, you’ve got a huge depreciation on your hands. And, finally, if a trade-in was involved, the payoff must be refunded by the bank and the title received on that trade returned.

We must also contend with our pride. Many of us in the car business are Type-A personalities. It’s what makes us successful, but it can also be problematic when a customer asks out of a deal, as it’s easy for us to overlook an opportunity to satisfy the customer by re-contracting at a lower rate.

With all that said, I still believe there are situations where we must swallow our pride and endure the hassle of unwinding a deal. Let’s take a look at five such situations:

1. Run Spot, Run: Many stores spot-deliver vehicles based on credit scores and deal structure for the sake of time.  The goal is to take the customer out of the market as soon as possible to seal the deal, so the customer is asked to sign an immediate delivery agreement form outlining the deal. We can always re-contract if needed, right?

Just so we’re all on the same page, the agreement clearly states that if the dealership can’t find a sales finance company to buy the contract, the car is to be returned. The sale is then rescinded unless the customer can procure his or her own financing.  If your store operates this aggressively, you’re bound to face a situation where it’s necessary to unwind the deal.

2. Buyer’s Remorse: For some customers, the rush of a new-car purchase fades once they pull into their driveway. Maybe friends and family members caused them to rethink the deal. Maybe they realized their payment was too much for their budget. Whatever the case is, the customer is back, and they’re complaining about not being treated fairly. Bottom line, they want out of the deal. This is a situation where the deal can sometimes be saved with a little bit of good customer service. If not, bring them back in and renegotiate the products or cancel them altogether. This is an easy fix.

3. Fraud Discovery: Shortly after delivery, you discover that the vehicle isn’t for the buyer; it’s for the customer’s divorced 30-year-old daughter with the 400-plus credit score. Or you find out the customer’s 10 years on the job was actually 10 months. That commission is staring you in the face, but you have to do the right thing. Explain the situation and let them acquire their own financing or resubmit the deal with the correct buyer.

4. Vehicle Not Performing as Promised: When we sell a used vehicle at Langdale, we insist that the prospect have it inspected by his or her mechanic. Unfortunately, even that hasn’t prevented situations where the customer wants out of the vehicle he or she purchased. At my store, we view this scenario as an opportunity to win over a customer with good service. Yeah, I know all about the “implied warranty” rule, but sometimes you need to accommodate the customer.

5. He Said, She Said: It’s a tough situation when a salesperson’s promise to a customer isn’t satisfied because it wasn’t communicated to management. Nobody wins. If the dealership won’t honor the promise, then unwind the deal and move on. 

At the end of the day, it’s always at the discretion of the general manager or dealer as to what policy is observed. I’ve met some dealers who operate so tightly that deposits are nonrefundable, and they will not agree to do any kind of post-deal work unless the salesperson personally pays the bill. They would rather hire an attorney and take their chances. I’m not opposed to that since they have the real money invested in the operation. But management should be empowered to fix problems before they happen to prevent a done deal from falling apart.

Marv Eleazer is a finance manager at Langdale Ford in Valdosta, Ga. E-mail him at [email protected]



  1. 1. BRUCE LAVERDIERE [ August 30, 2012 @ 12:49PM ]


  2. 2. art maruri [ September 04, 2012 @ 01:44PM ]

    If everybody has done there jobs, the customer should be happy.

  3. 3. todd [ February 28, 2013 @ 08:39PM ]

    what if you get buyers remorse, but haven't paid for, financed, picked up or delivered your trade. No cash or vehicles have changed hands only contracts have been signed with final docs to be delivered next day when vehicles and cash will be done????

  4. 4. Mad Marv [ May 20, 2013 @ 12:14PM ]

    Sorry I missed your question Todd.
    Unless state law requires physical delivery to complete a sale then you would legally be on the hook however there are ways to work out any situation. At our store, we would simply ask what we could do to make you happy. Quite often customers may not understand the details or an extra option might make them feel better but in any event if you simply couldn't be consoled, we would probably unwind the transaction. As a dealer, we would much rather move on and just maybe make a future customer out of you rather than hold your feet to the fire and have you trashing us everywhere you go. I hope that's what happened in yolur case.

  5. 5. VALERIE MACK [ June 28, 2013 @ 08:14PM ]


  6. 6. brando [ July 31, 2013 @ 02:47AM ]

    i sir i just have a setuation is this. i went to the dealer to trade in my 09 corrola for a 2014 scion but i have a very bad credit score,but then when we talk it over since i work two jobs,and i told the sales person that i have a high gross income,so they aproved me and sign the contract and left with the car.later at night i realize i will be paying to much for this car and it is was out of my range.After 4 days they told me that they already find a finance company to finance my car and ask for my pay stub.but then the bank didnt aproved it coz i they found out that im not making enough money to afford that car.Now they want to take the new car and accused me of frouding them about my incom and they want to take my old car too..pls help me the legalitize of this could i still take my old car back?what do i need to do about my setuation. plss help. ..i pray that u guys can reply asap..

  7. 7. Mad Marv [ July 31, 2013 @ 10:24AM ]

    Sorry to learn about your problem Brando but there's a remedy for just about any situation.

    The dealer apparently submitted your application to a lender that required proof of income which is why the dealer called you to produce it. Based on the lender's guidelines, the income wasn't sufficient to justify the loan so the deal was rejected. The dealer is now calling you to return the car and unwind the purchase agreement. This is perfectly reasonable since the dealer was unable to find a lender to sell the contract to.

    Now, the statement by the dealer accusing you of fraud is probably just frustration so I would pass it off and simply take the car back as requested and get the keys to your trade in. There should be no issue with you getting your old car back whatsoever.

    Perhaps you might want to try another dealership since you have been educated a bit but this time be sure to take your pay stubs in with you and ask the dealer to try and get you "pre-approved" to avoid this embarrassment again.

    Let me know how this plays out. Good Luck!

  8. 8. Janice [ August 04, 2013 @ 05:26AM ]

    I bought a used car at a Home DEpot parking lot a special blowout sale , they sent flyers sayin your a winner see what you have won. I was talked into a 2010 Honda and traded in a 2005 Toyota. after getting it home all done in 1 day I figured out it was an awful deal and want my old car back is there any way I can undo. Plus when I talked to them they said tey gave me 11000 for my car but on their worksheet I showed them they really only gave 8000 and charged 15000. Please help this is in NY

  9. 9. Janice [ August 04, 2013 @ 05:26AM ]

    I bought a used car at a Home DEpot parking lot a special blowout sale , they sent flyers sayin your a winner see what you have won. I was talked into a 2010 Honda and traded in a 2005 Toyota. after getting it home all done in 1 day I figured out it was an awful deal and want my old car back is there any way I can undo. Plus when I talked to them they said tey gave me 11000 for my car but on their worksheet I showed them they really only gave 8000 and charged 15000. Please help this is in NY

  10. 10. Mad Marv [ August 05, 2013 @ 07:20PM ]

    Ouch, Janice!

    If you have ANY evidence of impropriety on the dealer's part about the disparity in pricing you might have a point to ask them anout unwinding the deal. It's SO important to be certain the numbers match up when trading cars. While I'm not against off site sales, it is probably more difficult on customers than dealers. Here is a website with phone numbers that may help. Good Luck!

  11. 11. Mike [ August 24, 2013 @ 12:28PM ]

    I recently bought a vehicle in NY that cannot be fueled at every station due to a guard on the fuel cap. Only regulated nozzles will fit into it, and NY state doesn't regulate nozzle sizes. The dealer didn't make this known, and now I cannot gas my vehicle anywhere near my house. The dealer will not allow a return, and instead wants to buy it back as a used car and sell me another car. He is offering very little money. The car was purchased one month ago and only has 600 miles on it. Should he grant a fair refund, and collateral swap for a new vehicle? The car was financed.

  12. 12. Mike [ August 24, 2013 @ 12:29PM ]

    I recently bought a vehicle in NY that cannot be fueled at every station due to a guard on the fuel cap. Only regulated nozzles will fit into it, and NY state doesn't regulate nozzle sizes. The dealer didn't make this known, and now I cannot gas my vehicle anywhere near my house. The dealer will not allow a return, and instead wants to buy it back as a used car and sell me another car. He is offering very little money. The car was purchased one month ago and only has 600 miles on it. Should he grant a fair refund, and collateral swap for a new vehicle? The car was financed.

  13. 13. Mike [ August 24, 2013 @ 12:31PM ]

    I recently bought a vehicle in NY that cannot be fueled at every station due to a guard on the fuel cap. Only regulated nozzles will fit into it, and NY state doesn't regulate nozzle sizes. The dealer didn't make this known, and now I cannot gas my vehicle anywhere near my house. The dealer will not allow a return, and instead wants to buy it back as a used car and sell me another car. He is offering very little money. The car was purchased one month ago and only has 600 miles on it. Should he grant a fair refund, and collateral swap for a new vehicle? The car was financed.

  14. 14. Mad Marv [ August 25, 2013 @ 05:28AM ]

    Mike-While I empathize with your inconvenience, it doesn't appear the dealer misrepresented the terms of the sale. Unless there is some sort of law or ordinance requiring him to disclose the nozzle issue, he probably acted in good faith that you were aware being that you're a NY resident. Since this is a new car, it would seem reasonable that others have suffered the same as you so there must be a remedy. I would ask the dealer if the Guard on the fuel cap can be modified to your satisfaction. It seems strange that a standard sized nozzle isn't common where you live. SInce the transaction is already weeks old, your vehicle has been titled with the state which now affects the value.

  15. 15. Sb [ August 31, 2013 @ 04:00AM ]

    I haven't even had this car a full 24 hours. I had a 6000 down payment the car was 17,998 and I see that I've gotten swindled. After i got home to to look at the papers i couldnt believe my eyes... the numbers didnt seem to match up with a 6000 down payment... y is it that im looking at another 15k left to pay. doesnt make a lot of sense with a 6000 down payment. I kept being pressured & pressured after I told her several times I'm just looking & I told her I'm focused on the overall price & monthly payments.. But I had been there all day I was just ready to leave...& trust me when I say I was pressured & deceived into getting this car. Every time I got up to walk away she'd come running saying let me see this & that 5 min. This & that..... Seems like I just handed them 6000 and I want to unwind this deal bc my experience has been a night mare ever since i walked in to look at the car..So what can I do to unwind this deal?! If not can I take this to a lawyer or something?! I really want out! Can't even be happy about it! It was a used car for with 22k miles 2013... priced at 17 but I'm still paying 15 and already gave them 6k!

  16. 16. Mad Marv [ August 31, 2013 @ 07:11AM ]

    Sorry to hear about your problem Sb. I'm reading a lot of confusion in your post and can empathize. Sometimes, in the negotiation or excitement of buying a car, things get lost in translation and dissatisfaction sets in which is what appears to be the case here.

    Let's look at a couple of things first.

    Assume 7% sales taxes @ $1259 + dealer fees of $199 + Title charges of $50 and you have a subtotal of $19506. Subtract $6000 and you should be at $13506 but that may not be the end of the story if you agreed to buy a Service Contract or other service which would've been added to the amount financed and clearly noted on the contract. Carefully check the figures that add up to the Amount Financed and then be certain it's what you agreed to. If not, then personally return to the dealership for an explanation.

    Any problem can be solved and I'm certain the dealer wants your future business. If there is any mistake or impropriety, I believe the dealer will quickly make it right.

  17. 17. AJ [ September 11, 2013 @ 07:55PM ]

    went from a 1992 corolla that I had for 21.5 yrs, time for a new car, went with a year and model 2013 Ford Fiesta. wish I had pressed harder to get the corolla. Have had this Fiesta for 11 days, on day 2, noticed noises coming from the front underside, at low speeds, at take off speeds, idling sometimes, now its at faster speeds 30-40. took it to dealership on day 6, SHORT test drive with the service guy, he heard the noise, said it was the transmission and was normal, gave me a printout, since day 6 noise is still daily, has a couple of blind spots that have caused almost 2 near misses (would have been my fault) a scratch on the rear bumper I did not see at pickup, the dealership wants to fix with touch up paint instead of filling it and repainting it. called to day to discuss a possibly buy back, they do not do that, instead I have to take off work again, drive an hour out there for their service dept to look at the noise again. This car is just not a good fit for me and my situation any longer, need to just personally move on and find another Toyota, no ill against Ford, just this is not the brand for me personally. But dealer does not seem we will be able to mutually agree to have them take it back, it has less than 1000 miles, they can still sell it as new. Any suggestions?

  18. 18. Mad Marv [ September 12, 2013 @ 01:23PM ]

    Terribly sorry to hear of your woes AJ. The Fiesta is a great car though it seems yours has developed an issue. I would insist on a conversation with the service director/manager to get the problem(s) resolved. There may likely be a Technical Service Bulletin available to the dealer that can address the problem and get rid of the noise. As far as the scratch, I would see the General Manager about that. Surely something as minor as this can be handled to your satisfaction.

    The dealer cannot resell your car as new since it has already been titled but I'll bet a face to face meeting-with calm yet determined resolve on your part-will cause them to do the right thing. The last thing they want is a dissatisfied customer spreading the word. Though there may be other Ford dealers closer to you, the selling dealer has the most to gain so I'd be a bit more persistent in getting them to correct your problems.

  19. 19. Grant Sawyer [ September 17, 2013 @ 06:33AM ]

    Other than the sales contract with VOID written on it by dealer, what paper work should one leave the dealership with if the deal is unwound?

  20. 20. Mad Marv [ September 17, 2013 @ 06:44AM ]

    Great question. Other than the dealer providing you with a lien release and a cancelled title/license application about the only other thing he can do is provide you with a letter that all documentation related to the sale will be destroyed that doesn't have to be retained.

  21. 21. Vin [ September 18, 2013 @ 02:05PM ]

    I recently purchased a certified mercedex suv from Mass and I live in NJ. The guys delayed the whole registration (They took ove) thing inpite of promising me within a week or so after payment,
    They handed it overto NY agency who inturn gave to NJ agency to do needful which was never done and then atend of 3 weeks I had to rush myself to make sure and press them fordocument sto be sent to me so I went myself to dmv and did all registration stuff. And had to take a day off forfeiting my salary on weekday to take delivery as it was end of auspicious period for me at end of 3 weeks which was alreayd long time wait. There is also a law about 7 day registraion in Mass. Becauseof dealership delayand negligence I have incurre d lossed in rental , my salary, and mental frustration and exertion. None of the guys whom I dealt with earlier during sale came forward , avoided meeting me saying they are on leave while delivery. I want to sue them for the harrasment and delay. Kindly advise.

  22. 22. Vin [ September 18, 2013 @ 02:09PM ]

    to be precise I made payment on 27 august and getting delivery today sept 18. after doing all the hassle and running about for lastoneand half days doing dmv round/

  23. 23. Sandy [ September 18, 2013 @ 03:14PM ]

    Hi Marv, I bought a 2013 Lexus 350 on September 7. I love the car but I find that it does not ride as smooth as my 2002 Avalon. The dealer says I will get used to it and to let them know how I feel after driving it for a month. Do I have any recourse in this situation? I notice such a difference in the ride it is driving me crazy. I paid a lot of money for this car and I would expect it to ride as good as an 11 year old car.

  24. 24. Mad Marv [ September 19, 2013 @ 10:33AM ]

    Sorry to learn about your troubles Vin. Communication is a wonderful thing when observed by all parties ande the lack thereof can be frustrating especially in a business transaction.

    If I understand correctly, the dealer didn't register/title your vehicle in a timely manner according to state law thereby causing you to assist and causing you loss of wages and inconvenience. As mentioned in earlier responses to customers in the above comments, I would call for a physical appointment the General Manager. Aviod the other parties you've already dealt with since they've obviously failed in satisfying you.

    Be prepared by bringing all the sale and registration documents with you and calmly state your grievance. It's in the best interest of the dealer to rectify this problem. If you feel you're out wages or any other cost's then have an itemized list prepared as well. I believe you'll be satisfied with the results.

    Good Luck!

  25. 25. Mad Marv [ September 19, 2013 @ 10:56AM ]

    Hello Sandy and thanks for taking the time to read.
    I can understand your feelings here. Both cars you mentioned are great ones to own both for luxury and comfort and I'm certain you invested a lot of time and research making certain the Lexus was the right choice for you. I preusme your initial test drive helped convince you of that as well.

    Unfortunately that short time behind the wheel doesn't always demonstrate the full capabilities of an automobile especially with the complexities that today's car's offer. Even in the short span of 11 years, there has been vast improvements in ride technology that puts the driver more in touch with the varying road surfaces. The ride of a vehicle is designed to not only be comfortable but to trasmit road conditions to the driver's senses. Some suspensions are more taut and rigid especially sports cars. Tires can also make a difference in ride quality but bear in mind manufacturers do a lot of research matching tires to car suspensions.

    Your recourse might be limited here since there doesn't seem to be any mechanical failure that hasn't been solved by the dealer. However, if you're still dissatisfied you may want to log your complaint with the manufacturer. Perhaps their collective knowledge from other owners could offer you some tips

  26. 26. Barbara [ September 23, 2013 @ 01:02AM ]

    purchased a used 2013 jeep,,,it right hand drive for mail delivery,,sold me a LIFE TIME warranty, dealer called 1 week later and said warranty co. cancelled cause its a right hand drive, I called warranty co. to see what date they cancelled THEY said they did not cancel THE DEALER did, I also questioned my gap ins. checked off personal use and says will not cover commercial, they know I use for postal del. ,, dealer called me back said it is covered for commercial, I have no proof? my finance contract states personal use ,,finance co. says I will have to resign?? by day 5 I was in pain at herniated disc in neck, I am way to short for working out of it and have returned the jeep, they refuse to unwind, for there errors and or my issues working out of it,,,my trade was there when I returned it but sold my trade real quick (I believe the finance lady took it cuz her car is all of a sudden for sale at dealer) both convertibles!! claim they delivered that night I dropped jeep off??? it was sitting there on lot for sale with stickers, right after I refuse to keep jeep without life time warranty, I went outside to call rental car co. to go home, they had employee take my trade and drive around back. i believe i should not have to keep without lifetime warranty, it will be to costly with a high payment and no life time warranty later down road before paid off, was i tricked??

  27. 27. Mad Marv [ September 23, 2013 @ 04:06AM ]

    Ouch! I wouldn't say you were "tricked" but it does sounds like mistakes were made.

    As I often advise, gather your documentation, the name of the person(s) you spoke to at the Service Contract (warranty) company and sit down with the General Manager. I won't offer legal advice here since I'm not an attorney but there seems to be more than one problem associated with this transaction. Read the Service Contract (warranty) policy/enrollment form carefully to determine if right hand drive vehicles are excluded. While the Jeep is obviously being used on your daily mail route, most Service Contract companies allow for this though they may charge an upgrade fee. I would also call the GAP provider and inform them how the Jeep is being used. It's likely they may confirm coverage and if so, ask them to provide you with a letter of proof.

    Simply returning the Jeep will NOT solve this problem. You must take action.

    If you can't get the dealer to resolve this then I'd suggest an attorney.

  28. 28. Leilani [ September 25, 2013 @ 09:16AM ]

    Hi Marv, thanks for your article and sound advice to commenters. Could you offer some advice on my own situation?
    I bought a 2013 Kia Forte Koup that had 2,500 miles on it in CA last month. Initially, the salesperson was not forthcoming about the reason for the high miles on a new car. After pressing the issue, the salesperson admitted the car had been an unwind sale, but that the vehicle had never been registered. After much reassurance from the finance dept that the vehicle had never been registered and still a new car, I purchased it, they even threw in some free oil changes. The next day I noticed an odd smell in the car and with close inspection, discovered that the car had NOT been detailed as promisedmas the floor mats were dirty and had stains including a spill under the driver seat that was causing the smell. My salesperson agreed to have the car detailed if I brought it back. I made an appt to leave the car to fix the scratches that I found at the time of sale, have it detailed, and have its first oil change. Since then it has been one issue after another. The car still hasn't been detailed and it started leaking oil after they returned the car to me, and just yesterday the car broke down on me on the freeway and it is not starting. But what has me irate is that when I got my license plate and tags a couple of weeks ago, they are for May and not August. The title dept of the dealer confirm that the car indeed had been previously registered! That means they blatantly lied to me! They have offered to prorate the licensing fee for this year, but that does not compensate me for the depreciation of the vehicle nor the potential resell loss as the second owner. Do I have recourse to unwind?

  29. 29. Mad Marv [ September 25, 2013 @ 12:05PM ]

    It's stories like yours Leilani that make my blood boil! Now, let's look for a remedy.

    To your most serious question which was posed at the end of your comment, the answer is likely not. That is unless they don't get hopping to make you a satisfied customer. This could be done by correcting all the issues you've addressed with them which doesn't seem to be that hard. I mean, were talking about detailing the car, removing the odor, repairing some scratches in addition to the manufacturer's warranty solving the oil leak and unexpected breakdown.

    As far as depreciation goes, you would most certainly have a case to unwind IF the vehicle had already been titled as a new car and subsequently sold to you as New when in fact it was Used. The caveat is UNLESS they were successful when the original sale had been rescinded and the Manufacturer's Statement of Origin (MSO) had been reissued-or other documentation-for them to resell it as a New Car. This can be done in extreme cases in some states but not all. I'm not an expert on state by state titling laws but it could be done in my state.

    In my humble opinion, the dealer would be a fool to present the vehicle as new if the proper documentation had not been acquired to correct the original problem thereby restoring it's value to a new status.

    It looks like some major kissing up is in order on the part of the dealership and a few more free oil changes. IF, and that's a big IF, the dealer can prove the car was new with the proper documentation at the time of sale AND satisfies you with the other issues you've experienced thus far then your legal case might be weak. Now, if they can't prove it then you bought a depreciated car and paid for a new one. You have options at this point. Ask them to unwind and walk away or pay you for the depreciated loss and keep the car.

    This isn't legal advice by any means so if you are still disgruntled after you meet with the General Manager and feel the need for recourse the

  30. 30. Mad Marv [ September 25, 2013 @ 12:07PM ]

    This isn't legal advice by any means so if you are still disgruntled after you meet with the General Manager and feel the need for recourse then seek an attorney.

    I'm so sorry to learn that you experienced such terrible customer service. I sincerely hope a satisfactory resolution can be reached.

  31. 31. Jay [ October 06, 2013 @ 04:16AM ]

    First of all, I would like to thank you for sharing your experience. Hopefully, you can offer me some good advice. Yesterday, I was approved online for a blank check loan through Capital One. Knowing the car I wanted, I went to my local dealer, signed a contract for a 2011 Hyundai Sonata with third party extended warranty included & left a deposit. Dealer will not let me take car off lot until I come back with paystubs as he said it is required by Capital One to complete loan transaction. I'm satisfied with the car so I'm not questioning it's purchase but I am having doubts about the extended warranty. Can I void the extended warranty by asking finance manager to remove it from contract? Please advise as to what options I have.

  32. 32. Mad Marv [ October 06, 2013 @ 04:58AM ]

    Glad you found a car to fit your needs Jay. The short answer to your question is yes. You can cancel the service contract (extended warranty) at any time though I'd recommend you keep it. I have this coverage on my personal cars and enjoy the peace of mind it provides.

  33. 33. Jessica [ October 11, 2013 @ 11:01AM ]

    i traded my 1998 toyota camry plus $875.00 down!! the deal went through and i love my car.. ive had my car since june 22,2013 and made my 1st payment august 5, 2013 i am current on my payments however. the dealership allowed me to pay 1/2 my down payment n set up a payment arragnement for the other half (which wasnt met on my part in july) the bank did an aduit and the dealership could not produce proof of down payment in full to the bank!! i went in and paid the other half od the down paymnet (it was an honest oversite) but because the dealership signed a contract with the bank and was paid n full for my car 3 months ago but lied the bank is unwinding the deal! they were decieved by the dealership so they are refunding me my monthly car payments & they want their mone back from, the dealership!! so my question is what hapens next?? doesnt the dealer have to give me my trade n and downpayment back?

  34. 34. Mad Marv [ October 11, 2013 @ 02:28PM ]

    Yikes! Sorry to hear about this Jessica. I've heard of this before and it's not pleasant but there are alternatives.

    Option-They can return your trade (if they still have it in stock) and any money you remitted as you noted. This would be the easiest solution but they've likely sold your car to someone else. If they sold your old car already then they should be compelled to give you the cash value allowed on the original deal nso that you can replace it.

    Option-Since you've now remitted the full down payment, the dealer can search for another lender to fund the contract and you keep your new car. If this occurs be certain the new documents are dated the day you actually sign them-NOT back dated.

    Option-Since the dealer is the initial creditor, they could actually accept payments and honor the original installment contract though this is unlikely.

    I'm certain they will do whatever is reasonable and make you a happy customer but if you feel as though their offer is unreasonable then I would suggest you seek an attorney for expert legal advice.

  35. 35. Tina [ October 13, 2013 @ 09:56AM ]

    I just bought a new Acura ILX--$10k down with 0.9% financing. The vehicle operates well enough, but I've had it for less than 24 hrs and driving it is causing me extreme back and neck pain. I test drove the car one weekend, and then returned the following weekend to purchase it, and didn't have any problems in the short test drive period. However, after a few hours of driving the car, (and trying to adjust the seat in every way possible), I can't imagine keeping the car considering the amount of discomfort it is causing me. I've looked in the driver's manual, with no special solutions to making the seat more comfortable. Do you think I could return the car for a refund? I'd even be willing to upgrade to another model at this point...but I can't tolerate this pain. On average, when returning a new vehicle, what kinds of charges can one expect to incur? Thanks!

  36. 36. Mad Marv [ October 14, 2013 @ 04:28AM ]

    Hello Tina and thanks for reading. It's possible the dealer would allow you to move to another model with a more comfortable seat. Time is of the essence so you need to make contact with the dealer ASAP. There are a couple of ways to do this. The dealer could charge you a restocking fee and you would also likely have to pay the charges the dealer incurred to title the vehicle and a charge for the miles you drove the car. The dealer could also take your car back as used and trade it for the car of your choice.

    As I've advised many in this thread, be calm and deal with the General Manager. Oh, and one more thing. Take the new car out for several hours in various driving conditons i.e. city/highway/country roads to make certain this doesn't happen again.

    Good Luck!

  37. 37. Ed [ October 16, 2013 @ 10:41AM ]

    I purchased a used vehicle at a small dealership 2 days ago. I have buyers remorse and the dealership has not collected my deposit yet. I REALLY want to return the vehicle. What options do I have?

  38. 38. Mad Marv [ October 16, 2013 @ 01:01PM ]

    Hello Ed. Sorry to learn you're dissatisfied with your purchase. Though your situation is at the discretion of the dealer, you can always ask them to take the car back. If they do you would likely have to pay them restocking and or mileage charges as described above in other responses. Now, if the dealer decides he won't unwind the deal then you will have to pay the deposit/down payment. The dealer might be willing to trade you into another vehicle of your choice and work out a deal that's agreeable for both parties and it's in your best interest to consider this option. I assume the dealer has been forthright in his dealings with you or you wouldn't have taekn delivery of the car in the first place. I feel certain this will have a happy ending and wish you the best here. Good Luck!

  39. 39. Juanita [ October 24, 2013 @ 05:48PM ]

    I leased a vehicle 3 days ago, signed the papers but I had buyers remorse , I didnt like how the dealer treated me so I didnt take the car. The next day I went to a different car dealer where I was treated differently, I found out the first dealer lied to me about my credit, but the second dealer give me a great deal so I sign and drove away that night. I thought i could call the first dealer and cancel the deal since I didnt take the car but they refused, saying I already signed so the car is mine. What can I do
    ? I dont need 2 cars

  40. 40. Mad Marv [ October 25, 2013 @ 03:37AM ]

    You're in an unusual predicament.

    In most instances (I say "most" because I'm NOT an attorney nor offering legal advice) when the documents are signed and executed, the sale is final. The dealer is required to immediately begin the title process. You're now entering the 4th day after signing the first lease and it's very likely those documents have been filed with your county or state and the leasing company has assumed ownership of the lease contract you signed. To further complicate things, your car insurance agent has already bound coverage on the first vehicle as well.

    There are a couple of remedies so let's take a look.

    The first is to return to the original dealership and ask to speak to the General Manager. Next to the owner, this person is THE decision maker. Explain your situation and why you didn't take physical delivery of the car. You might get lucky and persuade the dealership to unwind the deal with certain cost's being passed to you such as restocking/title/registration fees. Gladly pay them and consider the experience a lesson.

    If this fails and the GM elects not to unwind then you can try an attorney to be certain all documents are correctly signed and executed properly. If in fact they are and no loophole can be found to offer you relief from the first lease then you're the lessee/owner of 2 cars.

    You can try selling the car back to the originating dealer but this isn't likely to happen because of the immediate depreciation of a new car and the complicated mess of paying off a lease so soon. You can also try selling it to a friend or another option would be to try an online service such as Swap A Lease Companies like this specialize in working with people desiring to sell their leased vehicle or swap for somone else's lease. There may be other companies like them so do some research if you like.

    Be CERTAIN to make your payments on time until you sell the first car.

    Good Luck!

  41. 41. shay [ December 27, 2013 @ 11:13AM ]

    My name is Shay I purchase a vehicle almost a month ago. Initially the rep told me I had to put down a two thousand dollars to purchase a new vehicle, then he said he was gonna get it where it was going to be 1 thousand. He also said that the only way to get me into a car was that I need to purchase a new car. He also that rebates are given, so I wouldn't have to be negative on the loan. It turns out that I am negative on the loan, and they took a two thousand out any way. I'm not happy with the vehicle nor the deal what can I do?

    Respectfully Submitted

  42. 42. Mad Marv [ December 27, 2013 @ 08:22PM ]

    Sorry to learn about your dissatisfaction, Shay.
    If I understand correctly, you put two thousand down plus any rebate credits and told by the salesperson you wouldn't be in a negative situation once you purchased.

    When you purchase a new car, you will suffer an initial depreciation the same way you would with any other new product you buy. Automobiles are depreciating liabilities and lose their biggest percentage of value during the first few years of ownership. Various factors contribute to how much a car will lose value including miles driven, trim levels chosen, options and color. Yes, I said color. No value guide book such as NADA or Kelly Blue Book will add/subtract for color but the truth is some colors cause a vehicle to depreciate even further.
    What are your options?

    Since you've had the car for a month, all titling and registration actions have likely been completed. You own the car and the lender holds the title. Unless you are able to discover an error in the documentation that amounts to an invalid contract then you'll likely be unable to persuade the dealership to unwind the deal based on what the salesperson said.
    You can trade the car for another that satisfies you but the depreciated loss you'll suffer since the car is not new will likely make it unreasonable.

    Selling to another person may be your best option since the car is relatively new, has low miles and is a current model.

    It's sad that the salesperson was unethical with you by implying you wouldn't suffer depreciated loss based on rebates and two thousand cash down. On the surface it appears an owner would be in great shape with massive rebates however, the truth is the vehicle is immediately depreciated by the very rebates intended to make it attractively priced in the first place. The used car appraiser takes this into account when valuing a current year trade in. Some vehicles retain their value better than others and it's not based on original sales price. Good Luck.

  43. 43. Tom [ December 29, 2013 @ 06:01AM ]

    I purchased a 2014 Ford Explorer on 12/17/13. Within a day, it started throwing error messages about terrain control and traction control system failures. The service folks couldn't figure out the problem, so they went up the ladder to Ford. Even Ford doesn't know what's up - they said that I should keep a log of the failures. I don't think this is right, so I asked the salesman and sales manager to consider letting me return the vehicle and get something else. They don't seem to be crazy about this idea, so I want to know the best way to push them on this if they refuse. While terrain and traction control are not absolutely vital to vehicle function, I do live in a far northern climate where those options are important to me. Considering it's a new car, I feel like I shouldn't have to deal with anything like that (at least in the first few months). Thanks in advance for your thoughts and advice!!

  44. 44. Nick [ December 29, 2013 @ 07:01AM ]

    Hi, I purchased a Certified Used 2012 Honda Accord on Saturday evening at around 8:30 pm. That was yesterday. I am having buyers remorse and I want to return the car. I have signed the contract and taken vehicle out but my house is only 2 miles away from dealer. I purchased the car on financing, but there was a 3000$ downpayment which I have NOT paid yet, and I am supposed to pay it by Wednesday. Can I return the car on Monday morning as soon as dealership store opens and back out of deal? What are my options?

  45. 45. Mad Marv [ December 29, 2013 @ 12:06PM ]

    Tom, part of the reason the dealer is unwilling to take the vehicle back is it's already been titled and the problem is a manufacturer defect. If the dealer can't soon rectify the problem then your recourse may be found in the state's Lemon Law provisions. You should've been given a copy at the time of sale but if not, then obtain a copy and read it. Under these provisions, the manufacturer has a limited time-based on state by state lemon laws-to correct certain issues or buy the vehicle back from you.

  46. 46. Mad Marv [ December 29, 2013 @ 12:31PM ]

    Sorry to learn about this Nick.

    Unless some documentation has an error that makes it an invalid sale such as the numbers not jibing then you may not have any legal recourse to return the car. Even though you still haven't remitted the down payment, refusing to do so could cause legal action against you. However, all may not be lost. I would simply return tomorrow morning and calmly ask to speak to General Manager to see what he is willing to do. I can tell you that if you're interested in another car they have in stock, they may be a lot more agreeable. One of the signature lines you signed clearly says "NO COOLING OFF PERIOD" in bold text. It goes on with "State law does not provide for a "cooling off" or cancellation period for this sale. After you sign this contract you may only cancel it if the seller agrees or for legal cause." Clearly the dealer has the power to unwind the sale and he may allow it but is under no legal obligation to do so which is why I suggest calm resolve and a simple explanation as to your buyer's remorse. This isn't legal advice, rather I'm just pointing out the obvious.

    Good Luck, and I hope everything goes well.

  47. 47. Nick [ December 29, 2013 @ 01:30PM ]

    Thank you for your advice. I think the dealer applied for my loan Online on Capital One. Is it possible to call Capital One and stop the loan? Because as I understand my Autoloan was approved yesterday spontaneously so it should be via a computerized approval and they are yet to verify information. Is calling capital one and asking them I dont need car loan an option?

  48. 48. Mad Marv [ December 29, 2013 @ 04:07PM ]

    Not really. Let me explain the process a little bit.

    First the dealer is not only the Seller-as listed at the top of the installment contract you signed-but is also the originating creditor. In essence the dealer is considered the initial lender. The dealer sends your application for credit on the chosen car to a potential lender (bank) for approval. That initial offer the dealer makes to you is based on the terms under which the lender will buy the contract from the dealer. Since the lender and dealer have a written agreement, the lender is compelled to purchase the contract from the dealer if everything is in order. So, unless there is some legal reason the contract can't be honored by the lender then you'll have to deal with the dealership to resolve your problem.

    You may be pleasantly surprised.

  49. 49. Nick [ December 30, 2013 @ 12:33PM ]

    Thanks for your useful advice. I did as u suggested and went and talked with car dealer and they unwinded the deal without forcing me to buy another car from them. however, considering how good they were, I might end up buying car with them, though ofcourse I will be careful next time not to sign until I am sure of it and I give enough time to think over it. Lesson learned the hard way..

  50. 50. Mad Marv [ December 30, 2013 @ 12:44PM ]

    Sounds like a good place to buy a car. Glad it worked out for you.

  51. 51. Marianna [ January 03, 2014 @ 12:44PM ]

    I purchased a brand new car 2 weeks ago and have had issues with the body. The first car had damage and they took it before it left the lot. The 2nd car had damage to the molding and a part was missing, which they replaced but one of the issues was embedded grime in the paint job. This, they removed with clay barring. The car now has spider web scratches and they have again offered to fix it by polishing it. I am not happy with their services and was wondering if I can break my contract?

  52. 52. Mad Marv [ January 04, 2014 @ 12:36PM ]

    Sorry to learn about your difficulties, Marianna.

    Paint and finish issues are painful and irritating especially on a new car. I sympathize with you.

    You purchased a NEW car in mint condition and should get what you paid for regardless if it was financed. Clay is an effective method of removing paint imperfections when done right though it sounds like some further work has yet to be done to correct this. Unfortunately, two weeks have passed and the car is already titled/registered. It's unlikely you'll be able to persuade the dealer to unwind though there may be other remedies to make you a happy customer.

    Allow them one more chance to correct the problem. If they cannot satisfy you then contact the manufacturer. You should find the contact info in your owner's manual. Calmly explain the issue and lack of confidence you have in the selling dealer. They may direct you to another dealer close by which can correct the problem though it may result in repainting the affected area.

    I'm confident the manufacturer will do the right thing. Good Luck!

  53. 53. Terri [ January 06, 2014 @ 05:28PM ]

    Last week my 24 year-old-daughter purchased two (2) 2014 cars, one for herself and a friend. She earns about $40,000 a year, has a very decent credit score, but there is no way she can pay the monthly bill for two cars (the friend has no income, both cars are in my daughter's name). My daughter is now experiencing "buyer's remorse" of course! Do you know the income guideline to get $60,000 worth of cars, all financed - she put $200 down? She hasnt received final approval from the dealer's finance manager yet (and I have no idea what banks/lender they work with). The dealership is supposed to contact my daughter in a few days with the details. In the meantime she does not drive the cars- they sit parked, but she has the keys to both cars. Thanks for any advice you can give us for unwinding this deal.

  54. 54. Mad Marv [ January 06, 2014 @ 06:52PM ]

    I'm so disturbed to learn about your daughter's dilemma.

    To the facts.
    $60K equals roughly $1100 in monthly payments on a 6 year note at 3.5% which is what good credit should yield in this situation. There are a variety of factors a lender (bank) considers when an application comes in for approval. The basics are the Three C's. The three C's are Character, Capacity and Capital. Character refers to how well you have paid your bills in the past. Capacity refers to your debt to income ratio. Capital is the assets you have to pay for your debt. I find it a little disturbing that a lender would finance both vehicles considering the payments for these cars amount to a third of her monthly gross income which is a pretty high though I've seen worse.

    It's likely the dealership submitted the deals to two different lenders without either of them knowledgeable the customer was trying to buy two cars else they would’ve limited the deal to one car. The dealership is aware the customer has likely over extended themselves however, if the customer insists on buying more than they can reasonably afford then it isn't up to them to counsel the customer against doing so. Unfortunately, this situation doesn't carry the same legal burden a bartender has when he observes a patron has gone too far when drinking by refusing more drinks.

    Just because the dealer may not have assigned (sold) the loans to a bank yet doesn't free your daughter from the obligation since the dealer is the originating creditor as mentioned in prior postings here and has the legal ability to collect the note themselves if they choose.

    Time is of the essence and it's likely too much of it has already passed. Titling and registration has likely already occurred but it wouldn't hurt for her to approach the dealership's General Manager and explain her mistake to see if he will be willing to unwind one of the deals. Good Luck.

  55. 55. jb [ February 11, 2014 @ 02:34PM ]

    I had a dealer unwind the contract due to funding issues and yake back the sold vehicle keep the trade and is now demanding the equity be refunded what are my rights as I went into this with a car and now have nothing

  56. 56. Mad Marv [ February 11, 2014 @ 09:18PM ]

    While you may have signed an immediate delivery agreement outlining certain restrictions that could have given the dealer reason to rescind the sale and repossess the car, your trade should have been returned to you.

    I'm not a legal expert nor an attorney but I suggest you hire one. Make certain you bring all the documents you were given at delivery to the meeting. If someone accompanied you when you bought the car, it would be great to provide that person's information to the attorney as well.

    Good Luck.

  57. 57. kami [ February 22, 2014 @ 08:12PM ]

    Hi Mad Marv, Can I cancel my new car deal and receive my 1000$ deposit back? its was late night time and my sale person and managers said this deal only for tonight and we'll not give to u that deal if you comeback some other time. so paper work done at that night but i found same price better cars available in market i try to cancel my deal but he said you already bought a new car so there no Return, but that CAR still in showroom's display. i heard about "Unwinding a Deal," or cooling off, please let me know what is best way for cancel that deal and how i will i get my money back. thanks

  58. 58. Mad Marv [ February 23, 2014 @ 05:11AM ]

    Hi Kami. Sorry to hear about your troubles.
    Unfortunately, unless some legal misstep exists in the documentation that is serious enough to warrant the deal being rescinded, it sounds like you own the car. There is clear and bold language on one of the signature lines of the finance contract stating "No cooling off period". Buyer's remorse is not uncommon as evidenced by the many discussions on the internet regarding car purchases because there are so many choices out there and prices as well.

    I would meet with the General Manager and show him some of the competitive prices you found on the same model and ask if he would be willing to refund you the difference. He probably won't but it's worth a try. In any event, they should've already prepped your car for delivery. I'm certain this car is the one you researched and want or you wouldn't have made the decision to buy it. The worst case scenario is the dealership won't refund any difference or unwind the deal. Consider the difference of the price spread over the many years you will own the car and it probably doesn't translate to a huge difference. Hop in your new ride and enjoy it!

    Hope this helps.

  59. 59. kami [ February 23, 2014 @ 03:51PM ]

    thanks for replay i just talk with my sale person he will change my car with other model and now this time im going with Lease hopefully going save some $. i found in dealer web side 7days Ex-change policy now this is good sign

  60. 60. Cindy [ March 15, 2014 @ 10:06PM ]

    Hi Mad Marv, Can I make the dealership unwind my car deal? I have the buyer's remorse. Okay, I live in Oregon, went to a very reputable local Toyota dealership last week. I have a 2005 Scion that was paid off and I held the title. I think I panicked when I had to have the water pump replaced and thru the dealership had them do the work. Then all of a sudden, the sunroof stopped working 1 day after that. Go figure! I totally panicked and thought I better get into another vehicle now while my car is still going to give me value as a trade-in. This was 2 days ago. I ended up buying a 2014 new Scion, traded in my car, $2500 cash & went home with my new car. Before I finished up at the dealership, I was already having buyer's remorse and that night didn't sleep a wink. Family members helped me realize I was acting impulsively and my car mechanically could get me by for many more years. Only 68K miles on it. Well, I laid awake panicking but thought I'll just talk to the dealership in the morning. I talked to the sales manager and he said there's no way they can unwind the deal because as soon as I drove the car out the dealership, it's considered a used vehicle. He also said everything is automated on-line and everything submitted to the DMV for titling, etc. He was polite but I could tell he had no sympathy for me.

    Here's where maybe you can help me...Just today I realized the salesman that helped me forgot to put a temporary license plate on the back of the car. So, I'm technically driving with no plate and I'm afraid the police are going to stop me. Can I make the dealership un-wind the deal because of this mistake?

  61. 61. Cindy [ March 15, 2014 @ 10:25PM ]

    Hi Mad Marv,

    Can I make the dealership unwind my car deal? I have the buyer's remorse scenario.

    Okay, I live in Oregon, went to a very reputable local Toyota dlrship last week.I have a 2005 Scion that was paid off and I held the title. I think I panicked when I had to have the water pump replaced and thru the dlrship had them do the work. Then 1 day later, the sunroof stopped working, they estimated to fix it would be $1800. So I’m thinking I better get into another veh now while my car is still going to give me value as a trade-in.

    This was 2 days ago. I ended up buying a 2014 new Scion, traded in my car, $2500 cash & went home with my new car. Before I finished up at the dealership, I was already having buyer's remorse and that night didn't sleep a wink. Family members helped me realize I was acting impulsively and my car mechanically could get me by for many more yrs & with only 68K miles driven. Well, I laid awake panicking realizing there’s no way I can afford this car pyt. Clld sales mgr and he said there's NO way they'll unwind the deal cause as soon as I drove the car out the dlrship, it's considered a used veh. He also said everything is instantly submitted to the DMV for titling, etc. He was polite but I could tell he had no sympathy for me.

    Here's where maybe you can help me...Just today I realized the sales guy that helped me forgot to put a temp license plate on the back of the car. So, I'm technically driving with no plate and I'm afraid the police are going to stop me. Can I make the dlr un-wind the deal cause of this mistake? I have an appt t/see him tomorrow a.m. to try & re-write a retail deal w/out the mech breakdown warr. could he try get one of the sales guys plate it while I'm talking to him in the office? If I can make the dealer unwind the deal because no plate, what should I do?

  62. 62. Mad Marv [ March 16, 2014 @ 08:04PM ]

    Sorry to hear about your troubles.
    Unfortunately the temp tag issue probably isn't reason enough to unwind the deal. The dealer is responsible to title the vehicle in a timely manner and I'm certain they already have begun that procedure. The verbiage at the botom of the contract is clear and in bold type "NO COOLING OFF PERIOD". You could simply ask them to unwind but I doubt they will. You mention you're going to recontract the deal without the "mech breakdown warr". I would advise keeping that product especially if it is an exclusionary type program similar to the factory coverage. Hopefully all will work out and you'll leave happy.

    Good Luck.

  63. 63. Cindy [ March 17, 2014 @ 09:43PM ]

    Yesterday I went back to the dealership and they re-wrote the retail contract, omitting the extended warranty, which slightly lowered the monthly payment. I have gone over the contract and see nothing about a no cooling off period, but I'm sure it's there. Maybe in the fine print on the reverse side. Found out they're selling my car for $11K and they would only give me $2500 for the trade-in. What I've learned from this is, to sleep on it before making any big decisions in the future. I'm done hitting myself over the head about this. I'm going to start enjoying my new car. Thanks for your help! :)

  64. 64. Amanda [ April 25, 2014 @ 07:30PM ]

    Thanks for the information in this article--I am more informed now than I was previously. I would love insight on my problem.

    About six weeks ago, I bought a certified pre-owned 2001 Chevy Cruze for approximately $14,500 from a small-town dealer where I grew up. The same week after driving it the 100 miles back home, the transmission started acting up, jerking the car at all speeds and acting as though it were downshifting too soon when slowing down, braking via engine rather than brake pads. I took it to a local dealership's repair shop, but they could neither reproduce the problem nor bring up any error codes and so sent me on my way. The problem then became worse, so I made an appointment with the shop at the dealership I bought it at, then had to have it towed up there after the transmission gave out the following week. During this time, there was an awful smell I thought was simply from chemicals used to clean the interior, but as the a/c stopped working during this time, I now suspect there was a related fluid leak causing the smell. The dealership fixed the transmission by replacing the solenoid, but now it drives as though the transmission is having trouble again and starting to repeat what happened before.

    I asked about the car's history when picking it up from the shop after they fixed the transmission because it seemed odd that it would break down that much right after it was given a certification inspection, and the printout had a harrowing list of recalls and repairs. The deal I would like to make is to trade it in or get a refund for the full purchase price, to be applied towards a certified 2011 Malibu from their lot. I simply do not feel any confidence or safety in the Cruze and would not have purchased it had I known its history.

    The general manager hasn't made any promises, but I'm meeting with him soon to talk and make the deal if we can agree on something reasonable. Can you offer any advice on how I should proceed from this point on? Thanks!

  65. 65. Amanda [ April 25, 2014 @ 07:35PM ]

    Oh gosh, I'm sorry--that should read 2011 Chevy Cruze.

  66. 66. Amanda [ April 25, 2014 @ 08:10PM ]

    Also, maybe I should mention that this is not a case of buyer's remorse... I was absolutely thrilled with that Cruze when I bought it; it has a turbo engine that can really make it go and it had 42k miles on it. When I purchased it, it was with a $500 trade-in and $3,000 cash down. The Malibu has 25K miles and is selling for $16,990.

  67. 67. Mad Marv [ April 26, 2014 @ 07:18AM ]

    Good morning, Amanda and thanks for offering your experience.

    I believe you've already learned a valuable lesson that you should ask for the vehicle history report before you buy next time as I'm certain you will with the Malibu. Auto History Reports offered by companies like CarFax and Experian's AutoCheck go to great lengths to uncover collision damage and recalls but don't usually contain information about repairs or problems. This is where a new car franchised dealer can help. They have access to internal data from the manufacturer if the car experienced any repairs under the factory warranty and if the car was serviced at a particular dealership, they may also have records there as well. In any event, it pays to have a used vehicle inspected by an independant facility especially one that is out of factory warranty.

    A word about used car certifications. A trustworthy dealership (yeah, I know some readers are laughing at the notion) will go to great lengths to make certain the vehicle is in great running condition before it's even offered for sale. It only makes good sense for the dealer to offer a trouble free car because his repeat business depends on a good reputation. Plus, the extended service contract companies the dealer offers for sale demand the car be as trouble free as reasonably possible at the time of sale. Kind of like a physical when you buy health insurance.

    In light of your circumstances, I would ask to drive the car for a day or so before finalizing the deal. Sounds like the selling dealer is willing to help so I'd stick with them at the moment. No car is perfect which is why I always recommend buying an extended service contract. I always buy these programs on my personal cars because I love the peace of mind.

    Good Luck, it sounds like you're on your way to solving your problem.

  68. 68. Angela [ April 30, 2014 @ 11:22PM ]

    Hi, I bought an 06 Kia spectra on 4/21 from a Fiat dealer in NJ. I traded in my 97 Chevy Cavalier (after being pressured into trading it in) and paid the rest in cash. I test drove it with the salesman and drove it to my mechanic who checked it out, found nothing on complaint. It was bought as-is warranty by the way. By Day 3 of having the car it started idling rough, the engine would rev while in park or at a stop light and sometimes so violently it would get over 3000 RPMS. while I'm sitting at a red light. I'm terrified its going to just go despite my foot on the brake and either hit a car or a pedestrian or drive me into oncoming traffic. By Day 5 the car stalled out, it has done this 2x already. And the idling/throttle issue has been intermittent. I took it into the dealer this morning and they checked it out for me and ended up replacing some spark plugs and cleaning my throttle body. The problem is still persisting. I'm afraid to drive it and I just want to be rid of it because I even called Kia and explained the situation and they have no idea what it could be and the Fiat dealer admitted they didn't know what it could be. Is there anything that I can do???

  69. 69. Anthony [ May 02, 2014 @ 02:58AM ]

    I purchased a certified pre owned 2010 Subaru Forester (with an extended warranty). I am not experiencing buyers remorse, I actually love the car. About a week and a half after I purchased the windshield leaked during the first rain after I picked it up. The water soaked into the headliner, ran in the dome lights and moonroof switch and dripped into the shifter mechanism. I called the dealer right away and made an appointment to have it all fixed. My concern is that the water damage (electrical problems and mold?) won't cause me any problems until after my warranty expires. I plan to talk to the manager and ask if there is any way he would unwind the deal and sell me a 2014 even if does cost a little extra for me. Do you feel this is feasible or am I overreaching? Thanks in advance!

  70. 70. Mad Marv [ May 03, 2014 @ 03:59AM ]

    Good Morning, Angela.

    Sorry to learn about your troubles. Nothing more irritating than purchasing a car and having troubles right away. I would take the car to a Kia dealership and have them check it out. They're the most familiar with it so they will be your best shot at solving the problem. The problem may be easier to fix than you think. It's unlikely the dealer where you bought the from would unwind the purchase especially after you took it to a trusted third party to be checked though they probably would be glad to trade you out of it into another car.
    Good Luck!

  71. 71. Mad Marv [ May 03, 2014 @ 04:14AM ]

    Good Morning, Anthony.

    Ugh, water leaks are always frustrating and I feel your pain. Part of the reason the dealer might not unwind the deal is the time period you've owned the car. As discussed in some of the earlier posts in this column, titling and registration has already occurred which makes it very difficult to unwind though not impossible. It is a stretch but if you want to give it a go with the General Manager then by all means. At the very least he should be willing to trade you for the 2014 model at a minimum of expense. Here's hoping for a positive outcome.

    Good Luck!

  72. 72. Lakerman [ May 31, 2014 @ 06:19PM ]

    I must say great article. Yesterday I traded in my old vehicle and purchased & signed papers for brand new vehicle from a major dealership in NC. The next morning not even 24 hour I returned the vehicle (what a hassle) the dealer agreed to take back the new vehicle & give me back my old vehicle. I called the auto loan company to see if everything was finalize (she said they only have my application and no other paper work) and to tell them what happen, the customer service rep. said over the phone that she will put a notice on my application/file. I also drove back to the same dealership later today and saw it in person & online that the vehicle was back on the market. My question is do you think the dealer submit the paper work and try to get the money from loan company, also do you think I will be charge by the loan company for my loan if I signed all the papers, returned the new vehicle and gave the dealership gave me back my trad/my old vehicle? (One more thing I must add the Finance Manager also told me he would try the next day (today) to see if he could get me a better rate with another lender so I could a better extended auto warranty plan so it wouldn't make my monthly payments go up which makes me think the deal was not finalized. Thanks Lakerman

  73. 73. Lakerman [ May 31, 2014 @ 07:14PM ]

    I also should have stated that vehicle was back on the market as a brand new vehicle.

  74. 74. Mad Marv [ June 01, 2014 @ 11:07AM ]


    Sorry to hear you were dissatisfied with the transaction and even more pleased to learn you dealt with a reputable dealership.

    To be clear, the dealership is the originating creditor which is why their name is at the top of the contract. The offer of credit from them is based on the conditional approval from a sales finance company (bank or lender) that agrees to purchase the contract from the dealer if those conditons are met i.e. APR, loan length, down payment etc. This is why the lender told you they only had your application because the contract documentation was still in the possession of the dealer. Keep in mind that the dealer has the legal right to follow through with the contract assignment to the lender if they so choose but since they agreed to unwind the deal and return your trade, the deal is considered null and void. The reason the vehicle is still listed as new is because registration and titling didn't occur due to short time you had possession of it. They simply restored it to inventory.

    I feel certain this dealership wants to make you a happy customer and will do what they can to accomplish that. Perhaps a better offer will make you feel more confident so allow them a day or so to do that. Note-not every dealer would have unwound the deal so if you're still wanting to trade I would STRONGLY urge you to do business with them.

    Good Luck!

  75. 75. Lakerman [ June 01, 2014 @ 02:04PM ]

    Thanks for answering my question. I will keep you updated to see if the dealer followed through with the contract.

  76. 76. Lashawn [ June 03, 2014 @ 05:55PM ]

    Hello Marv. I cosigned on a 2008 Honda for my son so that he could establish some credit, and I wouldn't have to take him everywhere After leaving the dealership I noticed that the bill of sale had my sons last name wrong, and they never collected the paycheck stubbs. I called them back and they set up for us to come back in the next day. We went in and signed the bill of sale with the corrected last name, but we all forgot about the stubbs. They called me the next day to bring them the stubbs. Low and behold, my son lost his job and I didn't want to pay the car note so I called them to tell them the situation. The used car manager is supposed to be calling me back to work something out. My question is, being that I could qualify for the car on my own will they try to make me keep the car? The bank required check stubbs as part of the approval, and if I don't furnish them then no approval correct? Also, will I lose my down payment? Please help!

  77. 77. Mad Marv [ June 04, 2014 @ 05:02AM ]

    Sorry to learn about your son's job loss. I'm certain he will find a better one soon.

    As I mentioned in other responses in this article, the Dealer is the originating creditor and owns the contract until they assign (sell) it to a lender. The paycheck stubs are a requirement of the lender they've chosen and should have been collected prior to signing the documents to ensure the income was acceptable. Some lenders call to check job statuses after receiving the loan documents from the dealer so it would not only be unwise of the dealer to submit the contract (provided they have the pay stubs) it would also be unethical. The dealer could also resubmit your loan application to a lender that doesn't require income proof but since they now have knowledge your son is unemployed, it would be a violation of the agreement between the lender and dealer to say that he is employed. I won't delve into the legal ramifications of this action because I'm no expert in this area.

    I do not think the dealer would be so unethical as to do this so it sounds like you may have the option of unwinding this deal since the lender requirement can't be satisfied. There is no reason the dealer should refuse to return your down payment.

    Now, if you have confidence your son will have a job soon and still want to keep the car then ask the finance office to resubmit the application to a lender listing your son as unemployed along with yourself as cosignor and see if it can get approved that way. I'm certain his job situation is temporary and he's going to need that transportation so give this option some thought.

    Good Luck!

  78. 78. Evan [ June 06, 2014 @ 04:56PM ]

    Hey Marv I have a question. I was shopping around for used trucks and I settled on one I liked and took it home. The thing is there were a few things wrong with it when I took it and the dealership agreed to take it in and have it looked at. Turns out the crankshaft was bad so they agreed to fix it a no charge. Here's where it gets interesting. A salesman at a different dealership that we are personal friends with called me about a different truck that he just got in and asked if I was interested. I've had the original truck for 5 days and have not paid the down payment as of yet and was told I can unwind the deal and go with the other truck. Is this true since I have not paid said down payment or given them my paystub as they requested???

    Thanks for any help!!!

  79. 79. Mad Marv [ June 07, 2014 @ 04:12AM ]

    The income proof is a requirement of the lender they will be selling the contract to and without it they will be holding the note since they are the originating creditor. If the dealer chooses, they can hold you to the contract terms and collect payments themselves. This is unlikely since the dealer depends on cash flow and isn't a bank. Then there is the matter of your unremitted down payment.

    Now, the dealer appears to be honest and eager to keep you as a customer by repairing a pretty expensive problem since it's likely your truck is out of factory warranty. And what guarantee do you have that the truck your friend has called you about is better? Would his dealership pay for such an expensive repair right after delivery? I would give some weight to this in deciding what to do.

    Good Luck!

  80. 80. Mike Bouch [ June 16, 2014 @ 10:25PM ]

    I bought a car about 2 months ago, I have recently discovered that the warranty is void because the vehicle has been Re-Vinned. This was not disclosed to me before the purchase. I called the dealership and they sent me the original VIN. The warranty still wont cover anything. After some more digging around I found out the vehicle is actually a Quebec original vehicle when I was told it was an Alberta original vehicle. I live in B.C.. I have had nothing but problems since I bought the Truck and nothing is covered now. If I had known from the get go that it was from Quebec I would have never signed the papers. The original papers said did not mention it was re Vinned, when I came to pick the Truck up 1 week after I had bought it the dealer pressured me into signing a new contract that then stated the vehicle had been re vinned.
    Do I have a case to un wind the vehicle?

  81. 81. Ginny [ June 17, 2014 @ 12:22AM ]

    I tried sending you an email with my story but it won't send. Maybe it's too long. Can you please email me back so I can explain to you my situation? I want to cancel a very bad car deal and need advice. Please help. Thank you.

  82. 82. Mad Marv [ June 17, 2014 @ 07:14AM ]

    Ginny-The comment section here is limited to 2000 characters. If you cannot shorten it to accomodate your story then email me direct at [email protected] and I will answer you back both here and direct.

  83. 83. Mad Marv [ June 18, 2014 @ 02:37PM ]

    Sorry for the delay, Mike. I had to do some research about "re-vinning", as it is an unheard of practice here in the U.S., before offering you an answer.

    I consulted with several colleagues who are familiar with Canadian auto transactions and was advised that the only instance a vehicle would be re-vinned is if it has been stolen and written off as a loss then later found. This would seem reasonable, I suppose, if the title had been declared dead. There may be other instances so don't hold me to that single reason. Whatever the reason, it appears something major occurred to cause such a drastic action.

    The likely reason you were asked to sign a contract stating the VIN had been reissued was a condition of the lender so they're covered. Even though there seems to be some misrepresentation on the part of the dealer, at least from the outset, they did reveal it at the end and asked you to re-sign at which point you could have refused and walked away due to the revelation of that knowledge. If you cannot persuade the dealer to reconsider and unwind the purchase then you might want to consult an attorney and or the Motor Vehicle Sales Authority of BC. I'm told they regulate and license all dealers in that province.

    Good Luck!

  84. 84. Elaine [ June 22, 2014 @ 08:19AM ]

    Hi we just went to a dealership today signed documents and contracts and we didn't have the car yet the dealership still have it. Can we cancel the contract since it shows on their flyer we have 72 hours to change if were not happy with the purchase. We put a down of $1500 and wrote a check for $3500. The montly payment is really too high now that were home we realized its out of our budget. Please advise thanks

  85. 85. Paul Haynes [ June 22, 2014 @ 10:03AM ]

    Hello I recently traded in my truck for a Mustang and the truck has been paid off and sold by the dealer but after almost 3 months the finance company has still not financed my car due to neglect of getting the proper paperwork to them promptly from the dealer and now my job status has changed lowering my income. I have received over 5 rejection of credit letters from this lender even after being told it was financed and have even signed twice on the car and I put $2500 cash down. Can I retract my decision on this car and get my down payment back?

  86. 86. Mad Marv [ June 23, 2014 @ 03:37AM ]

    Hi, Elaine. Sorry you're dissatified after so much research and time investment.
    Some dealers advertise like this so the best way to find out is put their advertisement to the test. Now, there may be some conditions in the fine print so don't be surprised to learn that buyer's remorse isn't allowed as reason to unwind the deal.

    Good Luck!

  87. 87. Mad Marv [ June 23, 2014 @ 03:54AM ]

    Hello, Paul. Hate to see this happening to you.
    Three months to get the documentation correct seems like a long time. I advise you to pay a visit to the General Manager and make your case. Surely he is aware the lender has not funded the contract to the dealer. As I've reminded others about the subject of unwinding a car deal, the dealer has sole discretion in most cases. However, something asppears to have gone awry in your case and a face to face meeting will likely reveal what it is so this problem can be solved.

    If you don't get satisfaction after that meeting then you might want to contact an attorney to help.
    Good Luck!

  88. 88. Steve H. [ June 27, 2014 @ 07:49PM ]

    Marv, thanks for your page. I will try to be concise. I leased a new vehicle from a manufacturer’s dealer recently. I worked out a decent price for the vehicle but the FI guy packed my payment with everything he had. I signed the papers with him late at night without reviewing very closely what I was signing - a VERY bad decision that I regret. I resolved to live with the deal in spite of my mistake. About three weeks later he calls me back and asks me to come in and re-sign a new lease because he did not charge me enough sales tax. I refused to sign a new lease as I was not about to make the same mistake twice. This escalated until I went in to the GM and offered to buy the vehicle strait up with my own financing (which I had secured before meeting with him). He agreed and gave me a very nice deal on the vehicle (about 20% below sticker). During this deal I asked him about the lease I had signed and he told me that it was void, like it had never existed.

    I purchased the vehicle at that time and have been happy for the last four weeks or so. Well, I just got another call from the dealer asking me to come in and sign cancellation forms for the warranty add-ons I signed the night of the leasing. I was under the impression that those add-ons had ceased to exist with the lease agreement, as per the GMs comment. So this is my question, since I own the vehicle now and have paid for it in full (with my loan) if I go in and sign these cancellation forms will the dealer try to charge me a prorated fee for the cancellation (It has been almost 60 days since I signed them)? I feel like I am being a bit paranoid, but during my lease experience they tried to pull EVERY trick in the book on me. I feel like this is just another ploy to get some cash out of me.

    Thanks Marv!! -Steve

  89. 89. Mad Marv [ June 28, 2014 @ 11:16AM ]

    Since the original deal was rescinded due to you financing it instead of going through with the lease then the related product enrollment forms (extended service contract and or maintenance programs) would be invalid as well. The likely reason the dealership is asking you to sign the cancellation forms is because they probably submitted the coverage to the respective insurance companies and now want to recover their cost's. There is usually a cancellation fee when this is done but since you financed it and didn't buy those coverage's they should be able to notate that on their cancellation forms and get their refunds.

    As I've advised others here, the service contract is a terrific program. Even though the F&I manager did a terrible job, I would suggest you reconsider it especially since you've now purchased the car instead of leasing and may keep it longer than the three year period wherein the vehicle is under warranty.

    Hope this helps.
    Good Luck!

  90. 90. JEM [ June 30, 2014 @ 11:13AM ]

    I bought a new 2014 vehicle the evening of 6/26. Next morning, no a/c and rattling under hood. Took car into service first thing the morning of 6/28 and was told it needed a new compressor. I'm not anticipating any problems but if I feel all is not well when I pick up the car tomorrow, is there any recourse, like voiding the entire sale?

  91. 91. Mad Marv [ June 30, 2014 @ 01:24PM ]

    Hello, JEM. Sorry to hear about your A/C problem and hope all comes out okay.

    Unfortunately cars are mass produced and quite often manufacturers outsource some of the parts. These companies are ever pressed with slim margins and on occasion quality control can suffer. I'm quite certain the replacement parts and associated labor to repair your new car will be satisfactory. As I've mentioned before, dealers invest heavily to make certain you're happy because their livelihood depends on repeat business.

    As far as recourse goes, you do have a factory warranty which will pay for this problem and any subsequent issues. Asking the dealer to unwind because of an A/C issue might be jumping the gun a bit. I've seen far worse. Hopefully, you won't experience any more difficulties and your ownership experience will be pleasurable going forward though I do recommend considering the available vehicle service contract if you plan to keep the car past the factory bumper-to-bumper period.

    Good Luck!

  92. 92. Kyle [ July 04, 2014 @ 11:17AM ]

    Great article! Thanks for this Hope! My parents recently got a raw deal on a Nissan Sentra. I want them to unwind it or AT least renegotiate the price. They were over charged approximately $1200 in total cost over 3-years from TeddyNissan based on the dealers current and available specials for this month. (July 2014). Do you think this is possible? They could have purchased an Altima for the price they paid!

  93. 93. Kyle [ July 04, 2014 @ 11:17AM ]

    This happened yesterday, I should add.

  94. 94. Mad Marv [ July 04, 2014 @ 08:09PM ]

    Sorry to hear about your parents deal. I trust they love the car in spite of the problem you described here.

    Gather the advertisements from whichever media format the dealership used and make certain it aligns with the vehicle price and trim level your parents bought. Bear in mind that sometimes dealers will advertise one particular vehicle clearly identifying it even to the point of a stock number. Special pricing is usually only available for this advertised car. If a customer chooses another trim level or one that has a different option package then the discounts may not apply.

    Meet with the General Manager to discuss your concerns. I'm certain he will be willing to open the deal and do the right thing.

    Good Luck!

  95. 95. Birthday Joe [ July 07, 2014 @ 01:23AM ]


    Hi. Thanks for your input in theses matters dealing with car deals and dissatisfied customers.
    My scenario is one of of low buying power and bringing that upfront to salesperson from the onset.

    I was last customer in dealer signing away and promised to get my USAA insurance transferred to the new to me vehicle.
    I drove away with the newly acquired vehicle 2008 80,000 miles Japanese vehicle and was happy to have a new set of wheels with a whole lot more miles to drive then my olde vehicle that had over 200, 000 miles on it. I was aware I had a monthly payment for many months to come but okay with it since I was starting to pay for repairs almost monthly on the other vehicle.

    Here's the problem, after driving the new to me vehicle for 300 miles it started shaking and check engine light came on. it appeared there was a misfire from one of the injectors. i took it to dealer service after leaving a phone message and arrived 30 minutes before closing. They didn't have time to look at it but at least put a code reader on it and verified in fact there was a misfire. I made an appointment for a look over for today and left a message with salesperson that i would rather go for another Japanese car on the lot since this is not a good start. I mean another car from the lot within same parameters, Do you think that is doable?

  96. 96. Mad Marv [ July 07, 2014 @ 07:25AM ]

    Hi, Joe and thanks for reading.

    Absolutely! I believe the dealer would accomodate your wish to buy another car instead of the one you now have. Bear in mind that if they do unwind the purchase, there may be some cost's to you but they should minimal. The dealer may also decide to trade you into the car of your choice instead of unwinding the sale. This is at his discretion. Remember that titling has already occurred and it may pose too much of a problem for the dealer so weigh your options and then decide what works for you. I'm certain you'll be satisfied and become a happy customer.

    Good Luck!

  97. 97. AnnR [ July 07, 2014 @ 05:55PM ]

    Well I just found out why I was not believing that I never got my promised discount on my
    New 2014 Pilot. They priced it as if I were getting the 2015 that I test drove. I had to insist on every piece of paper we negotiated on. It was very stressful and I had haggled for two days. Finally the finance office and the sales person concede the charge is for the wrong SUV, but they have to wait until tomorrow to let the sales manager look at it and see what can be done. Can I unwind the deal without loss of very good credit?? They did put my discount on the pricier vehicle so I was paying for the 15 but was given the 14.
    Is that fraud or a mistake. It has made me not want the vehicle anymore and never want new again. They make you wait forever. They stick all these papers in front of you and you think it is part of the process. They throw them into financing and wow you have a big big payment and there goes your discount.
    Thanks. If I can get out of this let me know!
    I've read if you rewind it ruins your credit for
    7 years. I need something but not something that pricy and big with very little new technology on it, may as well have reliable used. I went in there because my car happened to run white smoke hot right at their service entrance. I was waiting told them I was interested in used so here I am.
    Switcher to new, stressed and feeling not so smart!!!

  98. 98. Mad Marv [ July 08, 2014 @ 04:01AM ]

    Hello, Ann. So sorry to hear about your troubles.

    First off, unwinding a deal won't have any negative impact on your credit so don't be stressed about that.

    Fraud doesn't immediately come to mind after I've read your inquiry. It sounds like a colossal mistake has occurred and I'm certain the dealer is scrambling to correct it. I've been in the midst of deliveries like this before and it's a mess to correct documentation wise but it must be done. If the documents are correct but for the wrong car then you should have the option to take the car described in the documents or have them unwind altogether and choose something else.

    It's natural to be stressed when we are involved in situations where we don't have all the knowledge to know what to do. Buying a car is stressful enough then comes the paperwork and financing.

    I'm quite certain an easy and quick solution will be worked out once you visit today and you will leave happy.

    Good Luck!

  99. 99. Annr [ July 08, 2014 @ 06:18AM ]

    Gave them $4,000 down payment June 30.
    Old car broke down June 27 which began all of this. Please reply !

  100. 100. Annr [ July 08, 2014 @ 07:17AM ]

    Thanks Marv, I think the documents are correct for the 2014, but selling it to me at the 15 price. And on each worksheet they have they clearly list that we are dealing for the 2015 Pilot and they always put that price.
    This is the sheet the floor managers hurry in and show you but never hand it to you to get a real good look, I would rather have the 2015 or nothing from this dealership at this time. I am scheduled to have adons put on tomorrow but need to cancel it until this
    Mess is over and I know what I will really
    Be getting. The ad ons were part of the deal
    But I won't need all of them if they give me the 2015 SUV that I have already financed at the 2015 starting price. I was told you still owe the finance companies even if you give back the car. So in a rewind the dealership
    Gives the money back to the finance company? I had to pay a fee to finance and it was also added into the financing unless I misunderstood the Paper work. I haven't been driving this vehicle unless I absolutely must. Would driving it effect the out come?
    And I don't know what to tell my insurance company yet. They called from the dealership and added the 2014. Can I simply say I want
    To unwind the deal and get everything back to normal. Will I need to sign paperwork

  101. 101. Mad Marv [ July 08, 2014 @ 11:21AM ]

    If I'm reading this right they printed the documents on the 2014 model but negotiated with you on the 2015. Yikes! Yep, better hurry back to the store and get with the General Manager-NOT the Sales manager/Sales Person/Finance Manager. He has the power to correct this right away. The real problem is with the Department of Motor Vehicles in your state. Some demand immediate titling. This could create an issue since you've had it for more than a week now. Another potential problem is you signed the documentation without noticing it was a year older unit than you negotiated. There is a terse warning before the final signature lines of the installment sales contract in bold capitalized letters which reads "NO COOLING OFF PERIOD".

    Here's hoping to a good outcome for you. I anxiously await any reply.

    Good Luck!

  102. 102. Annr [ July 08, 2014 @ 02:16PM ]

    He said he could not rewind the deal but he would cut me a check for the amount of money that I over paid. He was very polite
    and apologized about the confusion. He was the only person who would even return my phone call today at that dealership. He did mention the DMV as an issue with either them exchanging the 14 for the 15 or rewinding the deal. He did not mention
    Cooling Off or treat me with disrespect. He just stayed way away from a rewind or equal
    Vehicle trade. Maybe I will learn to love the Pilot but right now I do not. I cannot get comfortable in the front drivers seat. Hope they don't goof up the ad ons.
    Thanks for your advice. How could someone advocate for a state law allowing new car returns within a certain amount of time. I think you feel as much pressure at the dealership as you do at home for an in home sale.
    Doesn't California have a law like that? Does it work? This was a hard lesson to learn.

  103. 103. Mad Marv [ July 08, 2014 @ 02:45PM ]

    Because of strict titling laws in most states, it would be a very hard proposition to ever pass. I'm not intimately familiar with California law with respect to unwinding deals so I'm in no position of offer an opinion. There are so many tentacles attached to purchasing a car. It get's even more complicated when the vehicle is financed. This is why it's so important to do one's due diligence when purchasing as I'm sure you did. Customer reviews are a good way to get a feel for the general reputation of a dealership.

    While I'm glad the General Manager responded in a polite manner and he did refund the difference, I am sorry you didn't get the '15 model. I feel certain the '14 version will serve you well as that model has a good reputation. A further bit of advice. When you take your car in for service, be sure you contact the General Manager if at any time you feel like the level of service isn't what you expect. I trust, over time, they will make you a satisfied customer with award winning service so that the poor sales experience will fade. If in fact they do, make a concerted effort to have the GM on standby he next time you purchase.

    Thanks again for reading and sharing your experience so that others can benefit.

  104. 104. Annr [ July 08, 2014 @ 06:38PM ]

    This car buying experience took place in North Charleston, SC not California. Thanks for your advice.

  105. 105. Annr [ July 10, 2014 @ 02:59PM ]

    Well Marv took 2014 Pilot in for installation of
    We owes and some were put on before Sales Manager got there and others were stopped.
    The General Manager allowed a little more of the We Owes but not the biggest item.
    He did not take away the difference he had cut a check for. The sales manager was quite annoyed and got a bit rude. He kept saying you signed at this price. And I showed him mine; wrong car, wrong, price and incorrect information about WeOwe sheet and discount
    $. We owe was presented as an incentive
    I would never have purchased with correct information. Hope the check wasn't cancele
    I never thought the We Owes would be taken away!

  106. 106. Annr [ July 10, 2014 @ 03:13PM ]

    My story is too long to post unless I do it in segments. Advice to others.
    Have every piece of promised paper in front of you. Read it and compare #'s . They make you wait so it is ok for them to wait. Say I want to take it home. If they say no leave.
    They have kept you waiting so you are tired and need time to think and run your numbers.
    Make them write down that the we owe sheet and the discount are two different offers and one does not take away from the other.
    I would have caught the wrong sale price and figured it out before this mess!!

  107. 107. Annr [ July 10, 2014 @ 03:17PM ]

    This dealership said Consumer Reports is owned by China. I could not confirm that on internet. GM said whoever contributes the most money to CR gets the best ratings since
    China bought the Magazine. Any clue??

  108. 108. Annr [ July 10, 2014 @ 03:31PM ]

    Since they carried on so about losing money
    I offered to just void the deal. They declined.
    Massive amount of paperwork he said. But if you are losing so much money then do it.
    Subject was changed.

  109. 109. denise [ July 10, 2014 @ 10:35PM ]

    leased a car to buy at a car at a local dealership,
    they lied on my application to honda and said i made a salary when in reality i have a part time job ( NOTE MY husband works at fed ex and makes approximately 1500 a month.) Honda confirmed the applications data and i didnt know they had lied so i said the truth. Now they are now trying to get me to sign a new contract and pay 341.50 a month for 71 months, when originally we had said 280 a month on a lease. because they do this they said that if we reject the deal that we will be force to unwind and that we wont get our down payment. will this affect my credit score?
    please advice we need to give the answer tomorrow

  110. 110. Mad Marv [ July 11, 2014 @ 02:14AM ]

    You're absoultely correct , Ann. Always read every document to be certain it's satisfactory. We use "We Owe" forms anytime there is promised work post delivery and the customer gets a signed copy by both parties.

    Again, I am so sorry your experience at this dealership turned south.

  111. 111. Mad Marv [ July 11, 2014 @ 02:23AM ]

    Good Morning, Denise.

    Based on your statements, the dealership is at fault here. If you do not want to re-sign for the purchase contract then the deal would obviously be unwound and your down payment refunded. Your credit score shouldn't be affected. If you don't get your refund then I suggest you consult an attorney.

    Good Luck!

  112. 112. Alexandra [ July 20, 2014 @ 09:28PM ]

    Bought a CPO 2013 Hyundai Elantra today, but I noticed the exact same car (same VIN) is on the dealer's website for almost $1000 less! They let me take the car home without leaving the $750 down payment and the title to my '97 Honda Accord. I'm supposed to bring it in tomorrow, but I am so upset about getting totally screwed. I should have paid more attention and done my homework, but I desperately needed a car for work. Is there a possibility to sign a new contract since I haven't given them the dp and title yet? I live in Miami, FL

  113. 113. Alexandra [ July 20, 2014 @ 09:49PM ]

    I forgot to mention that the salesman mentioned the car was around $15,900, but when I looked back at the sales price on the contract, it said $16,868. I didn't think to clarify with the salesman because i only dealt with the finance guy after that.

  114. 114. Mad Marv [ July 21, 2014 @ 08:40AM ]

    Good Morning, Alexandra.
    I'm sorry to learn about the price difference and your dissatisfaction. Couple of things come to mind that might be useful in understanding what happened. You were probably charged a Documentation Fee atop the advertised price. This fee varies from dealer to dealer and some states aren't regulated. Florida is such a state. The fee is added onto the selling price and in most cases is taxable. I've seen fees from Florida dealers brushing $1000. We don't charge doc fees at our store but I understand why some dealers feel the need to. Look carefully on the contract to see if this is the case. Some states aren't regulated to the point they must include the fee in their advertised or internet price. It usually appears in the fine print and added later. When you return with your title and down payment, ask for the General Manager and voice your concern. I'm certain they will do the right thing.

    Good Luck!

  115. 115. Anna [ July 22, 2014 @ 02:06PM ]

    Hello, My husband and I purchased a new 2014 Chevrolet 1500 Silverado Crew Cab truck 2 weeks ago. We put 1200 miles on it and are not happy with the fuel economy, plus it is a very uncomfortable ride!. We called the dealer and they basically told us they would take it back but we would lose 7000 dollars, 2k of that is tax title liscense fees. We knew we would take a HIT, but feel dealer is being unfair. We have finiancing, (put 14K down). Any ideas? We are going to see if we can sell at another dealership or should we press the issue with the manager of the dealership? We are willling to purchase another vehicle from them, of course probably not as expensive of an item probably a 1 to 2 year old Buick Enclave. We currently own another older truck that we can still keep using for the towing we bought this one for. Help?

  116. 116. Mad Marv [ July 22, 2014 @ 06:21PM ]

    Hello Anna. Sorry to learn about the dissatisfaction with your new Chevy truck.

    As I advised another reader who experienced discomfort in ride quality soon after purchasing, "Vast improvements in ride technology puts the driver more in touch with the varying road surfaces. The ride of a vehicle is designed to not only be comfortable but to transmit road conditions to the driver's senses. Some suspensions are more taut and rigid especially sports cars. Tires can also make a difference."

    This is also true of trucks. Now, if you're determined to rid yourselves of it then there are a few things you can do. Visit two or three Chevrolet dealers and advise them that you're looking to sell to the highest bidder. Have them give you a written offer that they will write a check for your truck. Present the highest bid to your originating dealer and ask him to better it-in writing. Don't meet with the salesman or sales manager-seek out the General Manager! He has a greater stake in making you a satisfied customer than anyone else in the store. Then make your selection from his inventory for your replacement purchase minus his offer for your truck.

    You can also offer it for sale to the public and take your chances there. The thought of dealing with strangers driving your truck on a test drive and never returning or invading your privacy might be too much to stomach so give that careful consideration. It's important to know that trucks bring a premium over cars and retain their value better because of the utilitarian aspect so you shouldn't have a difficult time selling it.

    This will all work out. I'm certain of it.

    Good Luck!

  117. 117. Angelica [ July 23, 2014 @ 06:03AM ]

    Hi I was just wondering how long a car dealership has to return your down payment? We got a promise letter stating that they owe us $500.

  118. 118. Mad Marv [ July 23, 2014 @ 09:25AM ]

    Hi, Angelica.
    As with all companies, refunds are the subject of good customer service and logistics. Depending on the organizational processes of the dealership, the refund could take as little as three business days or a few weeks. If your original down payment was a personal check then they wouldn't issue a refund until it clears their bank. Credit cards and debit card transactions must be reversed which can gobble up at least a week. Cash is pretty easy to refund. Unless there are specific state laws in place I don't know of any federal mandate other than a reasonable length of time. I would suggest you make a call to the dealership's Comptroller or Office Manager. This is the nerve center of the dealership where all accounting takes place.

    Good Luck!

  119. 119. PL Anderson [ July 27, 2014 @ 12:35PM ]

    Purchased 2013 Jeep Compass for $17,998 on Friday, July 25 after 6pm.
    Found this same Compass on AutoTrader webstie for $16,488 this afternoon, July 27. That's $1500 less !!!

    I will ask the dealership to unwind the deal and return my trade in vehicle or to honor the website price. Are there any other options we might explore? Refund? I'm a female, age 68 and have no one to serve as advocate or representative. Thank you for your advice.

  120. 120. PL Anderson [ July 27, 2014 @ 12:59PM ]

    Does 'unwinding' an auto sales contract affect one's credit rating (FICO score)?
    Cannot find a clear answer on Internet.
    Thank you.

  121. 121. Mad Marv [ July 27, 2014 @ 05:49PM ]

    Hello PL and thanks for reading.

    Most dealers charge a "doc fee" and some states do not require the dealer to include it in the advertised price but it should be somewhere in the small print or at least a mention that there is a doc fee to be added along with sales tax and title fees. I haven't heard of a $1500 doc fee but I suppose it's possible. If so, it should appear on some of the documentation you signed. Check all your copies carefully.

    Go ahead and make a print screen shot of the lower price as it appears on the internet. First thing tomorrow morning, give the Sales Manager a call and calmly ask him about your deal and why it's on AutoTrader for $1500 less. He may answer that the person who updated the prices made a mistake. He may blame it on the salesperson. There may be undisclosed charges. Consider his answer and if not satisfactory then go down to the dealership with your copies and ask for the General Manager.

    If you've been over charged there are a couple of things that can be done. They can refund the money directly to the lender and it comes straight off the principal thereby adjusting the finance charges. They can rewrite the finance contract with the correct figures. If you've been over charged then the dealer will make this right. Refusing to do so would be unwise on their part. I don't believe they will want to unwind the deal over this.

    Speaking of unwinding, it doesn't affect your credit score because the deal is as though it never happened.

    If you discover there is no explainable reason for the over charge and they won't budge, then I suggest you contact an attorney.

    Good Luck!

  122. 122. Lila W [ July 29, 2014 @ 06:32AM ]

    Last month we went to the dealer and went over our options. We decided on the vehicle, but the dealer had to have it delivered. Once the truck arrived, I went in, signed all the paperwork, had the tags and insurance set up and drove home. I received the registration later that week. I received a verification call from the finance company and was told they would send out the payment book. 2 weeks later I received a call from the dealership. They told me the lender had rejected the loan because I am out on workers comp right now, but still bring home $800 per week until I get back to work. I am under contract with my employer and am guaranteed my job for 2 years after injury. The finance manager wanted me to get that in writing. The sales contract states the first payment was due on 7-26-2014. I spoke to an attorney and the AG office for NYS and they advised me to send payment directly to the dealership. I sent the first payment via certified mail and a certified check. Yesterday the dealership called asking if I had gone back to work (I got a light duty release, but am waiting on HR to create a position within my restrictions). This isn't a spot scam, because the contract states nothing about if financing falls through. When I left the dealership the day we picked up the car, I was made to believe the deal was done. They haven't assigned the loan to a finance company yet, but it's been over 40 days and I have yet to receive title. Is the dealership bound to the sales contract, if they didn't assign the loan? I have a certificate of sale from the dmv as well. They received my payment, and I haven't breached the contract. I am already emotionally /financially invested in the vehicle and we don't want to return it. I already purchased accessories etc for it. There is also 1500 more miles than when it was delivered new. Whose on the hook here and

  123. 123. Lila W [ July 29, 2014 @ 06:37AM ]

    What are my rights? If the loan isn't assigned does the dealership have to honor the sales contract? Thanks in advance

  124. 124. Mad Marv [ July 29, 2014 @ 07:19AM ]

    Good morning, Lila.

    Sorry to learn about this confusion. In some manner the lender and the dealership weren't properly communicating and your situation is a result of that. Sounds like you've already done your homework by consulting an attorney and gone the extra mile contacting the state AG's office. I would follow their advice. Also ask your employer for the requested letter and forward it to the dealer. The terminology of the installment sales contract you signed should make it clear the dealer is the holder (owner) of the note until they assign it. Your financial repayment obligation would be to the holder at all times until the note is fully repaid or you refinance elsewhere. As already advised by legal counsel, make certain your subsequent payments to the dealer are timely. If they are successful in assigning the note to a lender you'll be contacted by that lender. In the meantime, enjoy your new truck.

    Good Luck!

  125. 125. Max [ July 31, 2014 @ 09:19PM ]

    Hi Marv, Thank you for creating this page and offering your advice. I have read many of the stories and your replies, and I find it astonishing that you created this article in 2012 yet you keep replying! Marv, I need your advice very badly and I feel that I have a unique situation.

    I bought a brand-new vehicle yesterday, and so far am happy with it; however, I wish to trade UP to a slightly-higher trim level that costs roughly $1700 more. I was not aware of this trim level until I drove home and read the manual. I feel stupid for not having looked at more vehicles. The website was a bit misleading in terms of what comes standard. My wife and I went in with our toddler after work, and I felt stressed to sign as quickly as possible so that we could get out of there; everything had been pre-arranged.

    The features on the next-level trim are very attractive, and I find they are detracting from enjoying my new purchase. I can afford the difference and would qualify through financing to have it added on, maybe even with some extra fees.

    I talked to the Finance guy (no salesman was involved) and he said it would be complicated to unwind due to (1) Vehicle being insured and registered so no longer being "new" (2) Trade-in and Commissions need to be refunded and re-assigned and (3) re-financing the new amount with lender. The sales manager seemed hesitant and said no.

    I don't want to have to bring any of this up to the GM because I am fairly happy otherwise with how things went, and I don't want to lose financing/car, but there *were* inconsistencies with the deal: (1) Since my wife did not qualify credit-wise, her income was lumped in with mine (2) I financed the vehicle but only my wife's name went on the bill of sale and (3) The sale price submitted to the bank, as well as trade-in value, were inflated to "hide negative equity"

    Can you please advise on how I could get the dealership to trade me up into the next trim level?

  126. 126. austin [ August 01, 2014 @ 03:38AM ]

    so the other day I went to a dealership and they approved me for a loan but I haven't taken the car and I did all the paper work I just needed proof of income and to bring in my down payment is it to late to back out of it I really cant afford this car please help asap

  127. 127. Mad Marv [ August 01, 2014 @ 07:47AM ]

    Good Morning, Max. Thanks for reading!

    I can easily understand your situation and would hope the General Manager will agree to unwind the deal and rewrite everything for your vehicle of choice. Without offering a legal opinion to which I am unqualified to do, I suggest you present the three points of your last paragraph to him and ask for the favor. I will say that since you're now aware both incomes were combined as yours that ethics should prevail on your part. I know you haven't thought about it but your signature appears at the bottom of that loan application which puts you in a difficult situation if you read the fine print of it. Some lenders will allow spousal income but it should be itemized on the application as additional income so make certain it reads that way. I don't understand why the Bill of Sale has only your wife's name on it since her name doesn't appear on the other sale documents. Maybe a typo that can be easily corrected. The General Manager will easily see the significance of the last point of your paragraph.

    Good Luck!

  128. 128. Mad Marv [ August 01, 2014 @ 08:18AM ]

    Hello, Austin.

    The proposed lender the dealer has chosen has likely asked for income proof as a condition of approval. Then there is the matter of the down payment. If you refuse to comply then the deal would be considered dead. I'm certain Buyer's Remorse has caused you a lot of grief so I wouldn't want to add to that but I'll give you some food for thought. What motivated you to consider buying a new car? Need more interior space? Old car worn out? If this car is over your budget then ask the dealer to show you other cars that fit your budget and choose one of those. This need not be an unhappy experience for you or the dealer. You've already invested time and energy so give my suggestion some thought. I'm certain this will work out.

    Good Luck!

  129. 129. DJ [ August 01, 2014 @ 07:45PM ]

    Hi Marv,

    I recently went to have my car appraised, then to double check the first appraisal, I went to another dealership and had it appraised again. While I was there, I took a new car (only 8 miles on it), for a test drive. I liked it, but my dad loved it. The salesmen kept asking me what number I needed to leave in this car today. I never planned on buying a car, but with the way the salesman made it sound, if I wanted this car at this price, I would need to act now. Plus it was the last day of the month. So he really wanted to make the sale. Signed the papers at 11pm. I asked the finance manager about the interest rate, he said he wouldn't know till later, seeing as the banks were all closed.

    I'm a freelance artist, and after driving this new car home, I took some time to go over my finances, turns out I can't afford the car. I went back to the dealership the next day. The finance manager was not there, but I did talk to another guy. I asked if I could return the car and take mine back. He said only the GM could do that and he wasn't in. He then said he would talk to the GM the next day (Saturday), told me that I shouldn't come in Saturday because it would be too busy. Said Monday would be better, also, before they could return my car to me, they would need to do some type of safety test. My car should be plenty safe.

    Long story short, do I need to worry about them doing anything to my car while it sits on their lot? Saying it's not safe, so they don't have to return it. I haven't handed over the pink slip yet. Couldn't they have just canceled the deal when I went in to question them, or is that something only the GM can do? Last question, what kind of fees should I except to pay if the return goes through?



  130. 130. DJ [ August 01, 2014 @ 07:45PM ]

    Hi Marv,

    I recently went to have my car appraised, then to double check the first appraisal, I went to another dealership and had it appraised again. While I was there, I took a new car (only 8 miles on it), for a test drive. I liked it, but my dad loved it. The salesmen kept asking me what number I needed to leave in this car today. I never planned on buying a car, but with the way the salesman made it sound, if I wanted this car at this price, I would need to act now. Plus it was the last day of the month. So he really wanted to make the sale. Signed the papers at 11pm. I asked the finance manager about the interest rate, he said he wouldn't know till later, seeing as the banks were all closed.

    I'm a freelance artist, and after driving this new car home, I took some time to go over my finances, turns out I can't afford the car. I went back to the dealership the next day. The finance manager was not there, but I did talk to another guy. I asked if I could return the car and take mine back. He said only the GM could do that and he wasn't in. He then said he would talk to the GM the next day (Saturday), told me that I shouldn't come in Saturday because it would be too busy. Said Monday would be better, also, before they could return my car to me, they would need to do some type of safety test. My car should be plenty safe.

    Long story short, do I need to worry about them doing anything to my car while it sits on their lot? Saying it's not safe, so they don't have to return it. I haven't handed over the pink slip yet. Couldn't they have just canceled the deal when I went in to question them, or is that something only the GM can do? Last question, what kind of fees should I except to pay if the return goes through?



  131. 131. Mad Marv [ August 02, 2014 @ 04:05AM ]

    Good Morning, DJ.

    The "safety test" sounds a little creative to me but I'm no expert in these matters. It certainly isn't applicable where I live. It occurs to me the owner is responsible for safety issues. As far as the car deal goes, the dealership likely has a policy that the General Manager is the only one who can unwind a deal so make a return visit to see him on Monday. They may charge you for the miles you put on it, a restocking fee, costs to clean/detail the car, documentation fees to unwind the title application etc. Sounds like a lot but it shouldn't total up to be very much. Then again, they may just hand you back your keys and call it good without charging you anything at all.

    Now, since you signed the sale documents and perhaps an Installment Sales Contract a.k.a. as a Finance Agreement, the dealership likely has a binding contract. Check your copies and read them carefully. I've mentioned this before to other readers about the bold statement near the bottom of the note that reads "NO COOLING OFF PERIOD" in bold text. It goes on with "State law does not provide for a "cooling off" or cancellation period for this sale. After you sign this contract you may only cancel it if the seller agrees or for legal cause."

    Good Luck!

  132. 132. Ken [ August 07, 2014 @ 11:09AM ]

    Is it possible to return a car the day after delivery for the same year model, but with a different package such as a sport package with leather seats and bigger wheels? Thanks.

  133. 133. Mad Marv [ August 07, 2014 @ 11:18AM ]

    Most anything is possible if the switch is made within a short span of time. Again, it's at the dealer's discretion because there is nothing that legally compels the dealer to do so. You could be charged for the miles and cost's to unwind the sale of the first vehicle so bear this in mind. The dealer may opt for you trade the car back in thereby suffering depreciation so weigh your options carefully.

    Good Luck!

  134. 134. Jess [ August 10, 2014 @ 09:39PM ]

    So, if I'm understanding what you're saying correctly, they can still take my car back if they can't find a bank to finance the car. EVEN IF they've already taken the trade-in and the down payment, and it's been almost a full month since I got the car?

  135. 135. Jess [ August 10, 2014 @ 09:40PM ]

    So, if I'm understanding what you're saying correctly, they can still take my car back if they can't find a bank to finance the car. EVEN IF they've already taken the trade-in and the down payment, and it's been almost a full month since I got the car?

  136. 136. Mad Marv [ August 11, 2014 @ 04:55AM ]

    Jess, there is a caveat to your situation where the dealer is concerned and that would be if you signed an immediate delivery agreement giving them the right to unwind the deal if they cannot place the loan with a lender. I mentioned this in the article 'the agreement clearly states that if the dealership can’t find a sales finance company to buy the contract, the car is to be returned. The sale is then rescinded unless the customer can procure his or her own financing.'

    If you signed a form similar to this then the dealer has discretion to unwind and return your trade and down payment. If you did NOT sign a form with language like this then the dealer could be required to accept monthly payments and you keep the car. Check your documents carefully.

    Good Luck!

  137. 137. Chris [ August 18, 2014 @ 09:37PM ]

    Just bought a brand-new 2014 Mustang today. Literally driving it off the lot the brakes started grinding and squealing like the calipers wouldn't release. Turned around and gave it back to the sales manager as the service dept. was already closed and went home in a loaner. Any chance of just unwinding this deal? What would it take?

  138. 138. Mad Marv [ August 19, 2014 @ 04:07AM ]

    Good Morning, Chris.

    Sorry to hear about your Mustang. Great car! It's possible to unwind the sale if the dealership chooses to but I'd give them ample time to fix the problem. I'm certain it's not serious and you'll be enjoying it this afternoon.

    Good Luck!

  139. 139. reba [ August 30, 2014 @ 10:04AM ]

    can I get out of this purchase? bought new honda yesterday-overpaid-did not drive home with new car as it was "arriving last night at the dealership"

  140. 140. Mad Marv [ August 31, 2014 @ 08:06PM ]

    Sorry to hear you're dissatisfied, Reba.

    Unfortunately, once you've signed the Retail Insatallment Sales Contract, the sale is binding whether you took physical delivery or not. However, there may be some state laws that trump federal laws on this matter so check with your attorney. The dealer may be willing to renegotiate the sale as well so give him an opportunity but be aware he is under n o obligation to do so.

    Good Luck!

  141. 141. Jenn [ September 02, 2014 @ 03:30AM ]

    I purchased a vehicle 2 days ago with the intention of trading in my old car. The cosigner and co-owner of the old car will not sign off on the trade in. I called the dealer and let them know that the co-owner will not sign anything but they said that financing had already gone through (I don't believe that and will be checking with the lender today) and that I could have the other car back if I wanted to carry two payments. Is this a deal that may be undone since its not the deal I signed for? I cannot afford two car payments and do not have the cash to pay off the old car loan.

  142. 142. Mad Marv [ September 03, 2014 @ 03:37AM ]

    Good Morning Jenn, sorry to learn about your troubles.

    Your's is an unusual situation to be certain. Since the co-signer has co-ownership in your state then this person has leverage. As I've responded to others in this article, I'm not a legal expert nor offering legal advice rather a professional observation. The Retail Installment Sales Contract (the finance agreement) that you signed clearly states the old car was traded and subsequently paid off. Since you cannot provide a transferable title then the terms of the sale are not as they appear. If you cannot persuade the co-owner to sign off then your trade must be returned since you can't sell it to the dealer. In my opinion the deal should be unwound.

    Make an appointment with the General Manager to resolve this. I'm certain this will have a predictable outcome.

    Good Luck!

  143. 143. Adam t [ September 05, 2014 @ 06:26AM ]

    Hi, I purchased a vehicle from a used car dealer. I am not satisfied with my purchase, as I overpaid and can't make do on the installments. I have paid only a deposit and dealer allowed me to take the car home after signing all the papers. I want to request the dealer to unwind the transaction, as I read in your posts, I understand that dealer has no obligation to unwind. However, how much money, that is reasonable, I can offer to unwind the deal. I paid around 25000 for the used car. Please let me know. Thanks.

  144. 144. Mad Marv [ September 05, 2014 @ 04:07PM ]

    Hi, Adam.

    Sorry about your problem. Buyer's remorse is not uncommon though not usually a good reason to simply back out of a car deal. However, it can't hurt for you to ask the General Manager to allow it. There may be an alternative to this and you coming out of pocket for any expenses to unwind. Since you came in for a car, it's likely you still need one so why not ask the GM to place you in a car you can afford and unwind the first one. Win-win scenario for both you and the dealership.

    Good Luck!

  145. 145. Adam [ September 06, 2014 @ 05:50AM ]

    Thanks Marv for the advice. Another thing that is rankling in my mind is that car has a brake light on, they did not allow me to take the car to a mechanic and said that they will fix the problems with the car. After I signed the papers tone of the sales person changed and he said they will do brake service. I am not sure if he is going to fix the brake problem for me as I don't have anything in writing. I have committed mistakes here because of my inexperience, however, want to fix that at a cost that is not too back breaking for me. This car was bought by the dealer at an auction, so could there be problems with a vehicle sold at an auction that do not appear on carfax? How do I ensure that this car is as good as a certified pre-owned vehicle?
    Also some other uncertainties have come about so want to put off the purchase. Please let me know your thoughts. Thanks.

  146. 146. Mad Marv [ September 08, 2014 @ 07:28AM ]

    I'm certain they will take care of the brake problem due to the safety aspect however, you need to follow up to make certain they perform the repair as promised. Vehicle history reports such as CarFax may not reveal everything so it's always wise to have the car checked by a qualified mechanic. The only way to ensure a car meets certified pre-owned status is to put it through the CPO inpsection process and any noted repairs completed. I feel certain the dealer will take care of this problem and every effort will be made to ensure you're a happy customer.

    Good Luck!

  147. 147. Al [ September 08, 2014 @ 10:58PM ]

    Will it affect my fico score if a loan was rescinded and the deal had to be unwound? I live in the state of California.

  148. 148. Mad Marv [ September 10, 2014 @ 06:09AM ]

    Good Morning, Al.

    Since FICO keeps their propietary formulas a secret, I can only offer an opinionated guess. In my experience, the inquiries made on your credit report should be the only activity. That shouldn't have a major impact on your score. You might want to order a copy of yours from the three major reporting companies to be certain.

    Good Luck.

  149. 149. david [ September 14, 2014 @ 04:37PM ]

    I just made a big mistake. I traded my 09 journey for a 2014 cruze and i cant afford it due to payments being to hi. Its also that my wife wont drive it and its supposed to be her car. Ive already notified the sales rep that i have to bring it back and get my journey back. Also i had or have negative equity on it. So when i get my old car back will i still have the same payments?

  150. 150. Mad Marv [ September 14, 2014 @ 09:31PM ]

    Hello, David.
    Sorry to learn about your trouble. IF the dealership agrees to unwind your deal then you will continue making payments on the Journey. I suggest you consult your wife before going to another dealership to make certain she's happy with the future ride.

    Good Luck!

  151. 151. david [ September 15, 2014 @ 04:00AM ]

    Ok thanks. Thats the thing. She was happy with it until she drove it on the highway.

  152. 152. Laura [ September 15, 2014 @ 09:33AM ]

    This article is really helpful--it gives some perspective on the process. I wonder if you'd have a minute to consider our situation. My grandfather is 90 years old. He got a recall notice about a switch in his 2003 car and panicked. He went straight to the Ford dealer in his town and bought a 2014 Focus last Friday. He was excited about it for 20 minutes, and then buyer's remorse hit. Papa is pretty independent for his age. He lives alone and handles all his business dealings. But he is beginning to show signs that he needs more support. This was a huge step for him to take. He really didn't need a new car and doesn't feel comfortable with all the new technology in this one. He wants his old car back and is approaching the dealership, asking for them to "undo" his purchase. Do you have any advice for us?

  153. 153. Mad Marv [ September 15, 2014 @ 11:14AM ]

    Hello, Laura.
    Sorry to hear about your grandfather's discomfort with the technology in today's cars. I share his frustration. I've been fortunate to have driven hundreds of company provided cars in my career yet I still get nervous the first few days I'm behind the wheel of a newly issued one. Once you get the electric seat, mirrors and climate control set then the rest can be learned but not all tech items on new cars are for everybody. My wife has never used the Ford Sync to connect her cell phone and I understand why. Personally, I like plain round control knobs yet it seems manufacturers are getting further and further away from the basics in an effort to appear on the cutting edge of technology.

    Since the weekend has passed, they may not be agreeable to unwind the deal but it never hurts to ask. If not, he may find someone there who can provide him an easy tutorial to set everything and then coach him on the more complicated items. I feel certain the dealership wants to make your Papa a satisfied owner and will do whatever is reasonable. It may help if you accompany him.

    Good Luck!

  154. 154. tyrell [ September 15, 2014 @ 02:32PM ]

    Hi, I recently purchased a vehicle from a dealership , and after I pulled off the lot I realized everything wasa lie , I signed a non refundable deposit form , but on the form the sales man put the wrong odometer reading , he put 115,000 miles but the car really had 120,000 miles on it . He lied about the price of the vehicle , then I realized the air conditioning didn't work , the hazard lights didn't work , then the back window stopped working , so I called to get the deal unwinded and they agreed but are refusing to give me back my deposit after clearlyacting out of deception , what do I do ?

  155. 155. David [ September 16, 2014 @ 04:58AM ]

    (1 of 2) Hello.. I recently went to the dealership for an appraisal to see how much money they were willing to offer me.. But in the moment of the appraisal the sales guy took me to take a look at a new car and before I realized they had me in an office working numbers and trying to cut me a great deal on a 2015 scion tc which my trade in car was a 2007 scion tc with 93,000 miles and in excellent condition with brand new paint job. When I told them that all I wanted was to know their offer for my trade in they sucked me in with promises and what I was going to get for trading my car and since my credit is bad at a score of 540 they mention that I was going to get a low percentage of 14% and payments of 480 with low jack included and 5years free maintenance with free car rental if the car stays over night or stays a couple hours. And also 2 yrs of roadside assistance. They mention I was going to get gap insurance and out of the 5,000 for the trade in I was only going to put down 2,000 and they said I was getting a check cut that same day for 3.000 and they also mention that they were going to report to the bank that my credit score is 614 when reality is only 540.. Ok this was done on Friday September 12. After signing they told me that I would have to wait a week to get my check for 3,000 because of the process of trying to get the bank to finance the deal and also trying to get my car title transferred to the dealership. But revising my contract I have no gap insurance and my interest rate is 14.70% and the down payment I gave for the trade does shows on the contract but doesn't bring down the cost of the vehicle it states the same price.

  156. 156. David [ September 16, 2014 @ 05:01AM ]

    2 of 2 And the lo jack that comes supposably with the car I'm actually paying for it and they also added the registration fees and plates fees onto the contract when they said they would cover the cost. And I came to realize after getting the low jack installed that the car doesn't come with an alarm.. I have to purchase it which I wasn't aware of, which I thought like any brand new car it comes with one already ,Since my old scion came with one when I bought it new I figured it would apply .tNow it's Tuesday September 16.. My question is can I still get my trade in car back and unwind the contract? For false promises and note the deal is not legit until they can get a bank to approve. I already called the dmv and put the transfer on hold explaining what happened.. I'm just afraid that they might not even cut me a check once the car gets transferred to the dealership. Please help.. Another question is it possible to offer a different trade in car instead of my scion since I have multiple paid off cars and I do have remorse in letting my 07 scion go. Thanks

  157. 157. Mad Marv [ September 16, 2014 @ 07:47AM ]

    Good Morning, Tyrell and sorry to learn about your dissatisfaction.

    As I've advised so many others in this thread, personally visit the dealership and speak to the General Manager. While (s)he may agree to refund your deposit they may deduct the cost's to unwind your purchase.

    Good Luck!

  158. 158. Mad Marv [ September 16, 2014 @ 08:30AM ]

    Good Morning, David!

    You do have quite a grocery list of things to address so I'll do the best I can however, I want to first tell you that car deals often speed up once negotiations begin and a lot can get lost in the translation because both parties have their own perception. It is incumbent upon the dealership to be as plain as possible when the finer points of the sale are discussed though everything that is promised should be in writing.

    A couple points to ponder-
    *The initial interest rate offered by most dealerships is usually presented as an estimate. Your final rate turned out to be a bit higher and that should have been explained to you before signing the final contract because you have the option to accept or reject the final offer.
    *Any items you agree to beyond the car purchase are additional and should be itemized on the final installment sale agreement. Regardless of any insinuation from anyone at the dealership, these items are not free.


  159. 159. Mad Marv [ September 16, 2014 @ 08:32AM ]

    From your conversation it appears your perception of the final deal is far different than what you signed for.

    Now, I suggest you revisit the dealership and ask for the General Manager to resolve your problems. Do not waste time with the salesperson or sales manager. If the GM isn't available then return when he is.

    Calmly, without emotion nor drama, lay out your grievances and ask the GM what he can do to satisfy you up to and including unwinding the sale. As far as any other arrangements including trading a different car you own, I'm certain they would be willing to work with you.

    Please be advised that the dealership is not only the Seller but also the initial Creditor and as such has the legal power over the financing until they find a lender to sell it to. This means that just because the first lender they chose may not want the contract does not release you from the obligation.

    I'm confident the dealership will do the right thing and satisfy you once the GM becomes informed of your problems. As I often state, I'm not a legal expert nor offering legal advice. If you're still not satisfied with the outcome after visiting the dealership then I suggest you seek out a qualified attorney for help.

    Good Luck!

  160. 160. shi [ September 17, 2014 @ 04:35PM ]

    ok so say you have had your new car for over a month and a half and the dealership still has not got you your plates and you have called them multiple times trying to fix the problem and they still do nothing. Finally you have had enough can call the general manager of the dealership,tell him what happened and he says he will make a few calls and get back to has now been two days and you still haven't hurd from him.... what do you do then? how can I get out of it?

  161. 161. Mad Marv [ September 17, 2014 @ 07:25PM ]

    Hello,, Shi.
    Get in your car and go to the dealership. Ask for the General Manager and patiently wait until (s)he can see you. Don't leave until you get satisfaction. Your mere presence in the waiting area/lobby will get everyone's attention because word spreads fast in a car dealership. Be calm and mature. No drama or shouting. Simply state why you're there and I promise you'll come away with a resolution.

    Good Luck!

  162. 162. David [ September 25, 2014 @ 01:33AM ]

    Hello mad Marv.. I'm David and I must report some great news!! I recently posted a comment about trading in my 2007 scion for a down payment for a new 2015 scion tc.. I explained about my paper work was different from when I sign.. Well ...I took your advice went back to the dealership and took my contract and ask politely to please explain to me about my contract.. Well after they explained and I said that it wasn't what I was told when signing they ask me to come back the next day to talk to the finance guy since he was off that day.. Well since well behaved manners paid off.. I was able to recover my 2007 scion tc trade in after having remorse leaving it for a week there at the dealership and they even rewrote my contract giving me a much better deal and they even lower my payments and my APR interest!!! Which I left very pleased. And the people that work there told me that they never came across a polite and well spoken sincere guy. They said that the reason they were willing to work with me was because I was calm with a good attitude and they said that their policy is to keep there customers happy.. They even explained to me that if I would of had a different attitude they would of just said ; did you sign here and here .. Well yes .. Then there is nothing we can do and they would of send me off without negotiating .. But I was nice and I got rewarded.. Thanks a lot for your time to respond to my posting and giving me hope and excellent advice. I now established a good relationship with my dealer and they won a client for life.. God bless ...

  163. 163. Mad Marv [ September 25, 2014 @ 02:18AM ]

    That's wonderful news, David! Emily Post would be proud. Good manners do pay off after all.

  164. 164. Jim [ October 01, 2014 @ 11:38PM ]

    Hi Marv.
    I have an odd situation. I purchased a used car for cash (debit card). The dealer gave me a receipt for the full sale amount. I got the title and registered the car. Five weeks after the deal was signed and I took the car, the dealer contacts me and says that only $6000 of the $8000 purchase price went from my bank to theirs. Apparently, there was some sort of mistake made when they swiped my card and entered the amount. i confirmed with my bank that only $6000 left my account. I have the title, registration and possession of the car. My question is, can the dealership repossess the car if I don't pay the additional $2000?

  165. 165. Mad Marv [ October 02, 2014 @ 05:18AM ]

    Odd question but I'll give you my opinion.
    Since you signed sale documents agreeing to the $8000 then the dealership is entitled to money owed them. However, I do find it strange that their accounting office took so long to discover the mistake. I'm not a legal expert and am unfamiliar with laws dealing with clerical errors like the one you described but I think it would be the right thing to remit the difference and remain a satisfied customer.

  166. 166. Jim [ October 02, 2014 @ 06:32AM ]

    Thanks Marv
    I'll pay them the full amount, but I am not very satisfied. Because of the error, i had to sit around the DMV for quite a while only to discover that the tax amount that the dealership had entered on the form was incorrect. Then, when I went to the dealership to sort that out, I had to wait several hours while they tried to figure out what the mistake was. Finally, they said that they had corrected the form, and by the way I owed them $2000. They didn't even apologize and I wasted a whole day dealing with their error.

  167. 167. Mad Marv [ October 03, 2014 @ 02:50AM ]

    This is most unfortunate and I empathize with you. At the very least, when you remit the balance, you might want to send a letter to the General Manager or Owner describing in detail the problems you encountered. While this is certainly an unusual occurrance, your letter might get the attention of executive management at that store and help them solve some internal accounting issues thus preventing a problem for other customers.

    Good Luck!

  168. 168. sucks to be me [ October 03, 2014 @ 10:53PM ]

    Marv, I traded in a vehicle to purchase another, rolling the negative equity from my vehicle into the new loan. I was starting a new job the next week... which I never was able to officially start before I was let go. The loan was approved but the lender needs proof of income, which I cannot furnish, and I believe the dealership has sold my trade-in. I understand the loan won't be funded, that I can't have my old car back if it's been sold, but could I be on the hook for the pay-off? Or at least for the difference in the pay-off and the trade-in value? Or is it possible that the dealership has to eat the negative equity? I will be returning the new (to me) vehicle this weekend but I don't want to get jerked around because they're upset I lost my job. I'm obviously upset about it also and feel bad that I've put them in this predicament.

  169. 169. Mad Marv [ October 04, 2014 @ 06:21AM ]

    Good Morning!

    Sorry to hear about your job situation though I expect you'll soon land a much better one.

    Deals that require approval conditions such as proof of income or residence are common place in auto lending and dealers are usually prepared for situations like yours. This means they probably haven't sold your car so you should be allright. I say that because the dealer knows you owed more on the car than it was worth and likely would've waited until they got a green light from the lender's funding department.

    Here's to you finding a terrific job and soon riding in a new car!

    Good Luck!

  170. 170. sucks to be me [ October 04, 2014 @ 08:49AM ]

    The Finance manager told me they had sold my vehicle, and I saw it on the lot shortly after I purchased my new car. If they have sold it, what is the most likely scenario?

  171. 171. Mad Marv [ October 04, 2014 @ 08:41PM ]

    Oh, my!

    I'd rather not speculate here. Contact an attorney. Remember you still owed more than it was appraised for so there is a shortfall you could potentially be responsible for yet they likely knew stips were needed before the lender would fund the original deal.

    Hang in there.

  172. 172. Melissa [ November 04, 2014 @ 09:21AM ]

    I'm hoping you can help me with this!! I went to the dealership last night and got way in over my head. I simply went in for quotes but being a young female with not a lot of knowledge when it comes to car buying, I got taken advantage of. They gave me a ridiculously high interest rate. I put down a deposit to simply hold the car until tomorrow when I'm supposed to put down the down payment. I spoke with my father and he said he would cosign on a loan for me so my interest rate won't be so high. My question is, since I still want to purchase the car ( I signed all the paperwork last night) but I just want to modify the loan to have my father as a cosigner. Can they change the loan even after I have signed all the paperwork? I haven't submitted my pay stubs to the finance manager yet, I was supposed to do so this morning. I didn't go home with the car since I didn't give them a down payment, just a deposit to hold the car. Do you think they will change the loan for me? Thanks!! I've been restless and stressed about this!!

  173. 173. Mad Marv [ November 04, 2014 @ 10:37AM ]

    Good Morning Melissa and thanks for reading.

    The dealership should be willing to work with you and your dad to re-sign new documents for a lower interest rate. Remember that the dealership is the initial creditor and control the deal until they sell it to a bank.

    To be fair, the dealership extended you a credit offer based upon your current financial state which includes pricing the Annual Percentage Rate. They usually do this based on a conditional approval from a bank if certain conditions are met i.e. proof of income or residence. Your limited financial status likely played into this which is why the rate is high. The investors in those banks have to be satisfied with risk so the rate passed along to the customer is often high in these situations.

    Good Luck!

    The dealership was simply doing the best they could with what they had to work with. The lesson is always be certain before actually signing legal documents. Make certain you're clear or walk away if not.

  174. 174. Terri [ November 04, 2014 @ 06:53PM ]

    Boy do I have a question for you. My sister who has no credit and her boyfriend who's credit score is a 460 went to a dealership to purchase a car for the first time. The dealership allowed them to leave in the vehicle paying $500 down, 15k total with a 18% interest rate on a 2010 kia rio and payments $342/month. No car facts given either. 72 month loan with an estimated end of 25k. Horrible deal in which was realized the next week when they found out the car was worth around $8k. Also neither can afford this payment and their paychecks show it. So the contract has a no return clause and it wasn't based on financing being approved. The financing company has been asking for additional information in which my sister no longer wants to (and can't) provide because she no longer wants this horrible deal and she believes the dealership lied on her behalf to the financing company about income. When she stated this to the financing officer they said that they would reject the loan and contact the dealership. My sister told the dealership this and they said that they would just wait out the contract and then sue her. What exactly do they mean, sue her? The financing didn't go through so the deal should be off, correct? This dealership took advantage of young adults... What rights does my sister have if she just returns the vehicle? What can the dealership do to her?
    Can they keep submitting her to other financing companies with even higher interest rates?

  175. 175. Mad Marv [ November 05, 2014 @ 04:13AM ]

    Good Morning, Terri.

    Sorry to learn about your sister's dissatisfaction though it appears the dealership probably did a great job in getting the loan application approved in the first place. Their's is a challenging situation to be sure because of the lack of credit. At first glance, I'd say some of that $15K has added items such as a Vehicle Service Contract, GAP and perhaps a Maintenance program so the actual amount financed on the car is likely less. I say this because the finance company that gave the dealership a conditional approval based it on the value of the car.

    I will remind you that the dealer is the initial creditor and has the legal right to sell the contract to any bank they choose. Your sister and boyfriend actually entered into a sales finance agreement with the dealer as evidenced in the terms of the contract. Their name appears as "Seller" and they have the right to market the loan at face value or collect payment themselves if they choose. Now, since the first finance company has decided against the deal, the dealer can search for another until they find one that will purchase it as is.

    If the dealer is unsuccessful and decides to exercise it's option to collect payment as stated in the terms of the contract, your sister is obligated to them. That means if she returns the car refusing to pay then the dealer could sell it at auction and sue her for the deficiency just like a bank could and treat it as a voluntary repossession. Now, I seriously doubt this is going to happen. If the dealer can't find a finance company they'll likely allow the deal to unwind and call it good or offer your sister different terms that may be more affordable.

    As I've stated before, I'm not a legal expert nor offering legal advice. I'm merely answering questions here based on my years of experience. If your sister is dissatisfied at the conclusion of this matter then I suggest she seek an attorney for help.

    Good Luck!

  176. 176. Mike [ November 09, 2014 @ 10:03AM ]

    I went to lease a car, I told the sales
    Person I didn't have a down payment, they said they'll work with me, when we went to sign all the paperwork, they didn't charge me for a down payment, I asked the financial manager if everything was good and he told me yes, that I'm good to drive off, the next day they called me up and told me that I had forgotten to leave a 2000 dollar down payment, I looked at the contract and it said I had to leave a 2000 dollar deposit at the time of release, and that I had to pay them. I don't have the money for the down payment, do I need to pay it? Since they release the car to me, they're excuse was that they where tired and it was after hours and didn't check ti get the downpayment, Another thing is that for my trade in, I was told I was going to get 16,000 and when I checked the next day they had put in the paperwork 15,000, I know I should've checked the contract before signing it, but I guess I trusted them a little to much, is there anything I can do.

  177. 177. Mad Marv [ November 09, 2014 @ 12:25PM ]

    Good Afternoon, Mike.

    Terribly sorry to hear about the misunderstanding concerning your lease deal.

    Obviously, there is a good lesson to be learned from your experience and that is always read over the terms of any contract you sign. If you don't understand something or disagree with anything then ask for an explanation. Trust but verify.

    The lease agreement you signed plainly states you tendered a $2000 cash deposit/down payment. Even though the finance manager said all was well, you can't prove you paid the cash down nor do their records indicate they received it. The leasing company may randomly call as a courtesy and ask specific questions regarding the transaction. It would be awkward if they asked to verify you paid the cash down.

    I suggest you return and have the dealer either re-write the lease correctly showing zero cash deposit plus the correct trade allowance or ask for it to be unwound and your trade returned.

    Yes, based on what you've written the dealership should have done a better job disclosing the deal but it's incumbent upon you to read before signing. The facts are that the lease agreement is not a true representation of what was agreed to.

    Good Luck!

  178. 178. Jay [ November 12, 2014 @ 11:36AM ]

    If I signed all contracts for a car a 2015 VW S AWD Tiguan and did not put any down payments down yet nor have I driven it off the lot. Am I still able to back out of the contract or are there any solutions because I re-did my calculations and I'm not able to afford the car as well as being a freshly new graduate from college.

  179. 179. Mad Marv [ November 13, 2014 @ 04:41AM ]

    Good Morning, Jay.

    Sorry the car isn't affordable. It's easy to over extend when car shopping and I understand.

    As far as the down payment not having been remitted, I'll refer you to the second paragraph of my reply to the previous reader. Now, the dealer may be willing to absorb the down payment in the deal if you refuse to pay it and sell the contract to a bank instead.

    I don't think it matters whether you actually took delivery of the car and drove it home. The point of financial commitment on your part usually resides with the executed installment sales agreement (contract) and the dealer is the owner of that contract until a bank buys it.

    If you truly do not want the car then return to the dealership and explain your situation. You'll probably find them to be agreeable and unwind or place you in a car more affordable which is why you went shopping in the first place.

    Good Luck!

  180. 180. Celia [ November 21, 2014 @ 08:41AM ]

    I purchased a vehicle on 11/3 after 3 hours in the dealership. I signed the contract and paperwork, was given the keys and and a congratulatory hand shake. At that time I was told they didn't have temp tags but I could pick one up the next day. I called the next day and was told there was a minor discrepancy in the figures and that they corrected the contract and would send some to me to fill them out as well as bring the temp tag. Someone came out around 830 pm that night and I signed the paperwork and got the tag. 2 wks later I get a call that the financing fell through (I was unaware that I didn't have financing when I left the dealership) AND that they had a signed conditional rental agreement. I told them that I never signed an agreement like that and that we NEVER discussed conditional financing or that it would revert to a rental agreement. Well they produced a copy of an agreement that I signed. I can ONLY assume that when they sent the second batch of paperwork out, that this agreement was slipped in and I signed it. I NEVER received copies of the second group of papers as I was told initially that they would be sent to me overnight via fedex. They requested that I bring the car back and they might wave the rental fee. I refuse to return the car as the ONLY paperwork I have is a signed contract with THEM. I was tricked into signing this agreement and NO mention of conditional was EVER told to me. Can they be forced to uphold the original signed contract that I have? Do I HAVE to return the vehicle?

  181. 181. Mad Marv [ November 21, 2014 @ 01:50PM ]

    Sorry to learn about this, Celia.

    The dealership spot delivered the car meaning they executed the sales documents based on their experience of selling the contract to a lender or finance company and it appears they were mistaken. In these cases it's incumbent on the seller to make certain the customer understands the car will be surrendered and the deal unwound if they can't find a finance company to buy the deal. I'm not certain the rental agreement has such language.

    Some states will uphold the original documents and a signed contract so you might want to contact an attorney to determine what rights you have in this case. If no case can be made to support the dealer repossessing the car then you would be remitting your payments to them since they are the originating creditor and technically own the rights of the contract. You need experienced legal advice so find yourself an attorney.

    Good Luck!

  182. 182. Joshua [ November 28, 2014 @ 07:42AM ]

    I recently (as in about a week ago) traded in my 2010 Ford Fusion for a 2012 Ford Focus at a local Ford Dealership. In a number of ways, I really felt pressured to stick around and trade a car that I really enjoyed for an unknown. I was permitted to test drive and inspect new 2014 Ford Focuses (Foci?), and after making it quite clear that I was not interested, I was direct to their Used Car sales and after a fair amount of back and forth, I was talked into the 2012 Focus.

    Thing is, is that given the time, I was not really afforded the opportunity to properly inspect the vehicle, much less actually test drive it. On one hand I can see how I did this to myself; I should have stopped and demanded a test-drive. However, I was given the impression that the 2012 Focus was quite similar to the 2014 I had driven earlier in the night, both inside and out. To further compound matters, I was given use of a loner while things were taken care of. The loaner was a 2013 Focus and, again, I was given the impression that this would be similar to what I had purchased.

    Unfortunately, this was not the case. There are a number of issues that I have with the gauges (such as only having one trip odometer and being unable to monitor my MPG), the vehicle has no cruise control (I occasionally take long trips, and cruise control is a frikkin' lifesaver!), only the front windows are power windows (back are hand-crank, and I prefer to drive with all of the windows down as opposed to running AC when possible), there is noticeably less space (both in the driver/passenger area and trunk) and the best is that when coasting at 15mph or less, the car vibrates and when I'm stopped, well, I am sure an epileptic chihuahua shakes less than this thing does.

    Is there anything that can be done about this, something that I can take to the dealership and get this resolved? I mean, after having the vehicle for a week and driving it for less than that, I really just want my old Fusion back.

  183. 183. Mad Marv [ November 28, 2014 @ 09:15AM ]

    Sorry to hear about this, Joshua.

    After a week of ownership, the title work and all other legal documentation has already been handled which would make it very difficult for the dealer to unwind this sale. Things would get more complicated if you financed your car. "Difficult" doesn't mean impossible so try meeting with the General Manager in person to see what he can do to satisfy you.

    Good Luck!

  184. 184. Beth [ November 29, 2014 @ 05:01AM ]

    My husband and I have been looking at buying a Toyota Camry for a few months now. We've known the exact model and options we wanted. We went in yesterday with the understanding they had located exactly what we were looking for but once we were there and so they could close the deal on black Friday we were pressured into the stripped down model because it was there and available. We had spent half our day there and hours of research and my husband became increasingly impatient to the point of doing anything to get out of there. Can this deal be un-done less than 24 hours after signing to get the model we went in there after?

  185. 185. Mad Marv [ November 29, 2014 @ 07:19AM ]

    Good Morning, Beth.

    Buying a car can be a lot of fun but you must be determined to get what you want if it fits your parameters. I always encourage friends and family to be a little flexible when car shopping because dealers can't stock every trim and option configuration. This is where patience comes into play.

    Unfortunately there isn't a cooling off period where car purchases are concerned though you may still be able to get what you want. As I've responded to many readers here, the dealer can unwind at his discretion. I would immediately return to the store and ask for the General Manager to see if he will do so in exchange for you getting the car you really want. If the trim level and options are available, they may be able to locate it at another store and brought to you for delivery.

    Try it and see what happens.

    Good Luck!

  186. 186. Alfred [ December 02, 2014 @ 08:58PM ]

    Last Nov. 26 me and my wife went to a car dealership, and make the story short bought a car specified as Certified Used Car. We like the car, no question about. So after talking with the salesman and the sales manager for the agreed final price and the trade in of my old car we were directed to the finance manager and did all the paper works. After a long and tedious negotiations with the APR and how many mos. to pay we signed all the documments, paid a downpayment thru my credit card and then out from the office of the finance manager. So, my salesman incharge directly guided me to where the purchased vehicle parked. Before we went out from the dealership lot i realized that there was only one key available and the GPS cd for navigation is lost, so i cannot use the GPS. I told my the salesman that i need the extra key and the cd and i will just comeback next day. The following day i went back to the dealership and ask the salesman and the sales manager for the spare key and the cd, but they said they dont have it and i just have to buy it personally.
    After counple of days went back again to the dealeship and talk the salesman and salesmanager about the spare key and the cd, and still the same answer that they dont have it and instead i will just have to buy.
    Because of my dismay went out and drove back home. Honestly, i fell like i was being cheated and very disappointed with how they treat me after the purchase was done.
    Now my question to you,,,,,can i cancel/dispute my downpayment paid thru my credit card and even thingking of returning the car and just getback my traded car. Also, finance manager keep on calling me now and demanding for some prof of income and prof of address in which until now i just ignore his demand so instead the bank wont approve the loan and instead bring back the car. Hope i can get your advise and comment about this,,,,thanks

  187. 187. Mad Marv [ December 03, 2014 @ 10:44AM ]

    Sorry to hear about your troubles, Alfred.

    If the loan documents are in order and signed it will be very hard for you return the car and unwind the sale. I understand your feeling ill toward the staff over a couple of small issues but those two things probably aren't enough to warrant backing out of a car purchase.

    I would advise you consult an attorney before disputing the charge on your credit card.

    If the dealer can't get the loan accepted by the original lender they will continue until they find one that may not need proof of your income or residence. Since you really like the car, why not provide them the items needed and ask the General Manager about the extra key and navigation CD. You may be surprised at the outcome.

    Good Luck!

  188. 188. carmen [ December 04, 2014 @ 07:17PM ]

    I went into the car dealership to buy a 2014 Dodge Journey and I wanted to trade in my leased Mini Cooperthe Dodge Journey costs $16,999 and I owed 19504 the Mini Cooper leased car that's how much it was worth to them so there was about $3,400 in negative equity.they approved me for a loan from Wells Fargo and we signed a contract on November 12 and then 2 weeks later not quite 2 weeks later a week and a half later they called me and said that I needed to come back in and sign a new contractI was very confused and upset and everything I read online pretty much stated that once you sign a contract a contract is a contract and it's a legal binding documentso now I am I called the bank I called Wells Fargo tonight and in there paperwork they said my loan was closed out on 11:28 and the reason was unwind so I am asking for advice and I'm very very confused. I have already receive paperwork in the mail stating that I am the owner of the car I've already made one payment on the car and I don't know what to doI called many financial services and my old leased car the Mini Cooper Clubman has already been paid off by Wells Fargo but yet when I go to try to make a payment today they said the loan was closed out on 11:28 so my question is if I return the car what will happenbecause the rust darrow dealership that I bought the dodge journey from gave me 16 1050 dollars for a trade in on that car and man and then they took that meant that money and they paid of the many financial services but now wells fargo say I don't even have alone with them so it's very complicatedI have been in touch with the institution for financial matters in Wisconsin and they are the one school monitor car dealerships and license car car dealerships in banks to make sure that they're dealing with customers in a proper manner and I told Wells Fargo I will be reporting them and I will be reporting russ Darrow on this practice

  189. 189. carmen [ December 04, 2014 @ 07:22PM ]

    I'm sorry for all the typos I am using my voice recognition system since it's been a very long and stressful day with this car problem I am seeking any kind of advice I can get right now because I am a single mom with 3 kids and I am a teacher I don't make a lot of money and I can't afford to make any more financial mistakes I have I need this to be rectifiedplease email me with any advice of the sooner the better today is Thursday and tomorrow I is Friday and I hope to be clearing this up soon I just don't know which way to turnthank you in advance for your help

  190. 190. carmen [ December 04, 2014 @ 07:24PM ]

    I'm so sorry I left out the most important part of the information which is that the rust Daryl dealership said that the reason they needed to cancel the first contract was because I needed to pay tax on the least Mini Cooper so in other words they made a mistake with the contract and they forgot to add it in so that's why they want to redo the contract they want to add a thousand dollars on to my loan which is already over $23,000

  191. 191. Rob [ December 05, 2014 @ 03:38AM ]

    I went to a Harley Davidson dealership to buy my first Harley. They said they had me approved with a 2.7 % then 17 days later tell me they don't have the fiancing and I need to switch to Harley Finance at higher rate. I said then let's just forget it then I find out they have already got rid of my trade what can I do?

  192. 192. Mad Marv [ December 05, 2014 @ 04:50AM ]

    Good Morning, Carmen. So sorry to hear about your troubles though I'm certain this will work out and everything will be just fine.

    As I've advised others here, make an appointment with the General Manager at the dealership this morning. Don't waste time dealing with anyone else because they all answer to this person. He has the power to correct the mistake. Make sure to bring your copies of the documents when you arrive and leave drama and emotions at the door. Calmly explain your issues and that you simply can't afford to increase your payment due to a mistake over the sales tax.

    My bet is the GM will make things right and you'll leave a happy customer. If not then quietly leave and make an appointment with an attorney. The attorney can research your issues and provide you with guidance.

    Good Luck!

  193. 193. Mad Marv [ December 05, 2014 @ 06:18AM ]

    Good Morning, Rob!

    I hate to hear stories like this. Both you and the dealership are in a bad spot. They obviously closed the deal without having a final approval in hand and now they've sold your trade and you're no closer to being a happy customer than when you first came in. Return to the dealership and ask for the General Manager. Explain what happened and ask how he is going to solve the problem. If they don't satisfy you then follow the advice I just posted for Carmen above.

    Good Luck!

  194. 194. Alfred [ December 06, 2014 @ 10:12AM ]

    1-2 - Hello Marv Alfred here again, 1st of all my millions thanks 2 u from the bottom of my heart and probably from all the people who got all ur warmth and very positive advices.
    Yes, i did, as per to ur advice and talk the GM, explained to him about my dismay with just a mear spare key and a CD Nav, with an initial positive answer(promise from GM) to comeback and i have to bring Finance Dept asking(prof of income, photo copy of SSS# & prof of address). So, yesterday I went back to the dealership but prior of going the GM's office talk to the service advisor and explained to him(service advisor) that i need the smart remote spare key and reprogram also the CD Nav and everything is "We Owe" as per approved by the GM. Without any delays the service advisor set up everything thru system but probably he needs approval the service advisor went to GM's office and called my attention. So with all the verbal promise and assurance from the GM, I handed down the paper requirments he was asking. Went back to service advisor and thought that everything has been done(spare remote key and CD Nav) instead, he told me blantly that GM didn't approve it and you can leave now,,,,,,Wooooowww!

  195. 195. Alfred [ December 06, 2014 @ 10:14AM ]

    2-2. Marv it was really,,,,,
    Wooooooooowwwwww,,,,i was surprise and fell like being fooled and tricked, (terrible as at may sound haaaa). So to my dissmay and still stay calm, went to Finance Dept and I saw the papers that I have submitted was on top of his table, so i took it and went back to the service area and drove off the lot and went back home. After few minutes I recv a call from the Finance Manager telling me to go back and handed down back the papers I took and even told me that with all the fraud and wrong statements I stipulated of my income in my appllication I will be in legal trouble.
    Honestly, in which I think it is very much obvious that the GM tried to trick and fooled me. I haven't recvd any call from the dealership anymore and promised myself never to go back there, but of course i'm still open for renegotiation but of course be cautious this time.
    Now, my question is:
    1.) Can I just cancel the deal, get back my trade-in, unless car is already registered @ DMV.
    2.) As I've told you paper works all signed up manually and electronically, would I still be approve for financing?
    3.) Am I facing any Legal problem?

  196. 196. Mad Marv [ December 07, 2014 @ 05:57AM ]

    Alfred, I suggest you contact an attorney to mediate on your behalf.

  197. 197. Tonia [ December 07, 2014 @ 09:22PM ]

    I just purchased a car tonight, solely by monthly payment. I had planned on talking dealer down in total cost but he wanted to see if I could even finance. I wanted to wait until Monday because my job offers low financing he said they could get close. He came back 5 times with monthly payments and finally got one we could agree upon. Not realizing all he was doing was getting interest rate changed it was not a deal :-/ and said he gave me the Internet sale price which was a lie it was 400$ cheaper. This was closing time and I was in his office for over 2 hours figuring the deal. Felt obligated to purchase after he finally met my monthy payment then I went to sign papers thinking I had gotten a reduced price on the car to make the deal... Was not the case and my interest is 5.9 I can do that thru my work and 2.39 since its a 2014. I wish I would have gotten the car fax
    Report because I found out it was a rental so did not want to
    Purchase a previous rental. I signed a spot agreement but he said financing was already verified I just had to sign. I was totally disappointed in the sale never have I gotten a car without floor mats, empty gas tank and after getting home seeing the paint chips missing from good of car along with the scrapes on back bumper and the stain in the back seat I was told was from cleaning the car but has yet to go away and feels dry. I emailed them
    With comcerns and ask about return and / or return of warranty extension I purchased but yet to hear back. Any way possible this car can be returned feel
    Like me being a girl and being emotional for purchase since it was first time purchasing without my dad since he had
    Passed got them
    What they wanted and not me

  198. 198. Mad Marv [ December 08, 2014 @ 07:24AM ]

    Good Morning, Tonia. Sorry to learn about your dissatisfaction.

    As you've probably read in the previous responses, I usually recommend customers return for a meeting with the General Manager in these cases.

    Call your finance source and get a firm offer of credit on the car you bought and then present it to the GM for them to match and ask them to rewrite the contract. Then ask for the things you want such as the floor mats and the paint problems to be corrected. Be sure and mention that the internet price was not observed and that you expect that number as well. While everyone in the dealership may not be as eager to satisfy you, most are including the General Manager. Do remember to manage your emotions and keep this as a business deal. I'm certain you'll leave satisfied and happy.

    Good Luck!

  199. 199. Nadarah [ December 11, 2014 @ 11:27AM ]

    Back inJuly I went to Dealership in PA traded in 2005 Jeep Grand Cherokee for a 2011 Hyundai Sonata. Three months later dealership said financing fell through and that I need to return the vehicle, I contacted Attorney General and notified dealership of my intention to follow through, they ask me back in the dealership to resign new paperwork because now they have a loan for me, I go in sign paperwork and now three months later in the middle of the night a tow truck shows up to my house to tow the vehicle, Police are called, tow truck made to drop vehicle, I am fed up I go purchase a different car from a different dealership. What is my recourse here, I have made serveral upgrades to the vehicle, my loan is being reported 211 days late over 40 inquires on my credit report...and not to mention the chrome wheels I purchased that will not fit my new vehicle? What can I do?

  200. 200. Mad Marv [ December 11, 2014 @ 12:54PM ]

    Good Afternoon, Nadarah.

    Whew! I don't think I've read a situation quite like yours before. Six months is an awful long time for the dealership to not have found a lender to buy the contract. Since you're being reported to a credit bureau 200+ days past due, I can only assume the dealership is doing the reporting since they've been the initial creditor from the beginning and I'd like to believe they've sent you payment notices but I suppose not.

    You automatically give the holder of the contract security interest of any upgrades you do to the car which in this case it appears that means the dealer since they've not sold the deal to a bank.

    You can purchase at another store though the payoff will likely have to be remitted to the original dealership since it appears they don't yet have you financed. This is certainly one way to relieve yourself of the problem. If you want to keep the car then I suggest an attorney at this point.

    Good Luck.

  201. 201. Rashida [ December 15, 2014 @ 06:14PM ]

    Mr Marv,

    Please render me some advice if you will. I went to the dealership to look around for a vehicle I am almost out of a bankruptcy and so my situation is different. Well I knee what I wanted and the dealership didn't have it so they talked me into a new 2015 Nissan Pathfinder with a reasonable apr 13% at a car note I can afford without GAP so after being there for 6 hrs with my daughter I signed at a higher car note with GAP I lost sleep and went back the next day. I really wanted out the deal all together because I found a used one with less miles and less money but a 2013 which I was okay with. But feeling compelled they let me get into a 2015 Nissan Altima with same APR. Now I told them I couldn't make a down payment until later in the month which they agreed and put it in the contract that is due on the 30th. Well I got a call today from Financing and they said that the lender wont hold on to the contract that long so what can I do can i go back and give them the car back because I'm not giving up a down payment until the said date. Also I have driven the car since I got it December 7th. Please help!!!

  202. 202. Mad Marv [ December 16, 2014 @ 07:26AM ]

    Good Morning, Rashida.

    Sorry about your troubles.

    It sounds as if the dealer correctly noted on the contract that the down payment would be due at the end of the month. However, few lenders allow this. This does not mean you can return the car. Depending on state law, if everything is in order with the sale documents then the dealer could simply hold the contract in house until you pay the down payment and then sell it to a lender with proof you paid the down payment.

    Contact the dealer and see what alternative arrangements they're offering.

    Good Luck!

  203. 203. Patrick [ December 19, 2014 @ 10:15AM ]

    A few days ago I signed for a ram pick up truck in colorado, and since then the dealer asks for information needed for the lender. He asked me for a bill to prove residency, but the problem is I am military from out of state. I told him that I wasn't a resident of colorado and was planning on getting it registered in my home state. He told me I couldn't do that and to send him a bill. What are my options? please help!

  204. 204. Mad Marv [ December 19, 2014 @ 06:45PM ]

    The lender has asked for your residence proof because the address you stated on your application and your credit report don't match. These must agree for the lander to feel confident your identity hasn't been compromised. I would suggest the dealer re-apply for the loan using the address you plan to use when registering the car. Since you can easily prove this, you shouldn't have a problem. New documents will have to be signed with your correct address including the finance contract. This may affect your taxes and registration fees but is necessary.

    Good Luck!

  205. 205. Dallas [ December 21, 2014 @ 07:51PM ]

    Marv, I purchased a vehicle in August of this year and still have not gotten my plates for it. The dealership had not been returning my calls so I contacted their corporate office. I was contacted the next day by the GM who informed me that they were waiting on the MSO and it would be 15 days. I didn't know what an MSO was until reading this article and some of the questions/responses. The vehicle was sold to me as a "new" vehicle with 4300 miles on it. When I asked why it had that much mileage i was told it was a demo vehicle. After reading some of the other postings I decided to pull a carfax report on the vehicle I purchased. That report shows that the vehicle has been sold by the same dealership twice, me being the second. Do i have reason enough to have them pay me for the depreciation or unwind the deal?

  206. 206. Mad Marv [ December 22, 2014 @ 04:55AM ]

    Good Morning, Dallas.

    The likely reason your plates haven't arrived is the dealership is trying to return the status of the vehicle to "new" by way of retrieving the MSO from the state. If they are able to do this then everything will be as the documents state which indicate "new". In the event this can't be done then you would likely be asked to sign new documents accurately reflecting the "used" status of the car. This would change everything since the value obviously would be affected. Stay in close contact with the GM on this. He's probably embarrassed it's taken so long.

    Good Luck!

  207. 207. Leeann [ December 22, 2014 @ 11:40AM ]

    Hey I've been financing a 2014 Chevy Silverado since September 30th of this year and I just can't afford the payments like I thought I could. Is there anyway I can just return it?

  208. 208. Mad Marv [ December 22, 2014 @ 12:50PM ]

    Good Afternoon, Leeann.

    Well, you could ask the bank to come pick it up since it's unaffordable which is known as a "voluntary repossession" but it would harm your credit and you'd likely be subject to pay the deficiency they would lose at auction. I wouldn't recommend this. Instead, try returning to the dealership and see if they can trade you into something more affordable. Another option would be to try selling the car yourself though you might have to write the bank a check if you can't get enough for it through a private sale. I've also heard of some banks willing to let a prospective buyer assume payments thereby releasing you from any obligation.

    Good Luck!

  209. 209. Nicole [ December 23, 2014 @ 02:26PM ]

    I bought a car but it has not been funded by a bank yet. It has been a week and a half. Can I get my trade back

  210. 210. Mad Marv [ December 23, 2014 @ 06:28PM ]

    Unlikely. Sometimes lenders have small issues that arise such as verifying insurance coverage, guarantee that title has been applied for and verification or your employment. Verifying these can cause funding delays to the dealer but aren't necessarily an indication that something is amiss that could cause the deal to unwind. As long as everything is correct with the documents you signed then it's just a matter of time before that occurs. Your obligation is not abated by the funding delay and you will soon receive a welcome letter from the lender with your account number.

    I trust the car you bought is everything you thought it to be and you're enjoying driving it.

    Good Luck!

  211. 211. Joe [ December 27, 2014 @ 04:27PM ]

    I bought a truck two weeks ago on a Friday. After some serious remorse I tryed to take it back Saturday morning. They said there's
    No way. They said it would basically be a volunteer repo at that point. I hadn't given them my paystubs at that point though. I had been approved by a bank though. Anyways since they said there was absolutely no way to reverse the deal I gave them my stubs.
    Now upon doing more reconisense it looks like the deal would not have been completed if I didn't give them the stubs. Is that possible? Was I lyed to? Could they have reversed it. I really swallowed my pride trying to take it back but I new It was the right thing for my personal situation. Thanks in advance. Oh I'm in Washington state and I did sign a no cooling off period paper. I just hadn't given them my paystub till they told me there was absolutely no way to reverse the deal. And this is a major dealor in the northwest!

  212. 212. Mad Marv [ December 28, 2014 @ 01:42AM ]

    Good Morning, Joe.

    As I've pointed out to others in this article, the dealer is the originating creditor and as such owns the contract rights until it is sold to a bank or finance company. The dealer needed your proof of income in order to satisfy a condition of the lender. If you had not submitted proof then the dealer could have continued submitting your application to other sources until they found one to buy the contract as it was originally written less proof of your income. They also could have collected payment themselves as per the terms of the contract since they're the holder of the contract. And to answer your main question. Yes, they could have unwound the deal the next morning however, buyer's remorse isn't usually a valid reason to unwind a car deal. Though I mentioned it in the article as something for the dealer to consider, I was talking about customer dissatisfaction with the protection products purchased at the time of the sale-not dissatisfaction with the car deal. Both you and the dealer signed binding documents and as such the dealer was simply asking you to fulfill a requirement by producing the pay stubs.

    I sincerely hope the car meets your needs and you enjoy years of happy motoring.

    Good Luck!

  213. 213. Chrissy [ December 28, 2014 @ 09:13PM ]

    I purchased a car on Saturday night... I spoke with the mgr because the price was different from the special pricing I was quoted. They stated it was due to my ability to finance through the special financing company. However since I wasn't approved, I cannot get this deal. I spoke to my credit union who offers the deal and they advised me that this is a special deal for being a member of the credit union. The dealer lied to me. I did notice I signed a waiver of promotion. I assume this voids the deal. When I left the dealership they reminded me that I must submit court orders for my child support, since I recently moved I cannot find the documents. What will the consequences be? Also, would it be too late to ask them for a price match since I also had another dealer put in writing the same negotiated deal from credit union for me? What would my options be at this time. Only one day has passed since I took possession of the vehicle.

  214. 214. Mad Marv [ December 29, 2014 @ 04:19AM ]

    Good Morning, Chrissy.

    Sorry to learn about your confusion.

    Manufacturers often offer extra rebates exclusively available when you agree to finance with their respective financing arms. I have heard of special pricing or additional discounts for people with certain club memberships and on occasion, period specific discounts for credit union members. These are conditional offers and not everyone qualifies. However, since the CU is willing to extend the offer to you then ask the dealer if they will rewrite the deal with the matching discount. Can't hurt to ask.

    Contact the attorney or court who has the records of the original order for your child support proof and make certain all copies are submitted.

    Good Luck!

  215. 215. Rashida [ December 29, 2014 @ 09:37AM ]

    Hello Mr Marv,

    I'm back asking for your advice. Well the day has come for me to make the down payment I was awaiting a big paycheck and did not get it and I can't pay the down payment what are my options? When I spoke to dealership I brought it up the what if and the finance person said they would have to speak with the GM about that. I will be calling them today to inform them about my situation just wanted your advice before doing so.

    Thank you so much in advance

  216. 216. Mad Marv [ December 29, 2014 @ 09:50AM ]

    In this case the dealer may try and get the deal approved at another source without a down payment which will affect the monthly payments. This means you would have to sign another installment contract reflecting the new terms. As far as I can tell, you are not required to do so and if you decide against this route, the original deal would become void. In any event, you should seek out the General Manager with a personal visit and see what can be done to keep you in a car and satisfied. You've already invested quite a bit of time on this and it appears they're trying to help you so bear with them a little longer.

    Good Luck!

  217. 217. Rashida [ December 29, 2014 @ 10:00AM ]

    Thank you for the advice the note is already too high for a sedan vehicle but I agreed due to my bankruptcy situation and the apr being what is was vice what it could be. The lender wont finance the vehicle without the downpayment. Also I'm not in love with that vehicle it wasn't what I wanted just felt that since they was working with me I can work with them. I still have not driven the vehicle only to and from the dealership still less than 100 miles on it. So signing a contract with a higher car note I can not do.

  218. 218. Rashida [ December 29, 2014 @ 12:33PM ]

    Mr Marv,

    The deal was undone done. I didn't have to pay anything and the deal was never funded. I've learned my lesson and won't do this again.

  219. 219. Beth [ January 01, 2015 @ 05:52PM ]

    Hi, I signed papers to buy a used car from a dealer yesterday (Dec 31) late in afternoon and am supposed to give them a check tomorrow. Since today was a holiday and I doubt they processed any registration, can I still back out?

  220. 220. Mad Marv [ January 03, 2015 @ 03:50AM ]

    Good Morning, Beth.

    One of the signature lines of the contract you signed is emboldened in large text "NO COOLING OFF PERIOD". This means exactly what it implies which is the moment you sign the contract, you are obligated to the terms and conditions contained in it. Sound like you're having some second thoughts so return to the dealer and see what they're willing to do to help.

    Good Luck!

  221. 221. colleen [ January 03, 2015 @ 04:41AM ]

    Here's my situation, I'll try to keep it brief....Nov. 22 I purchased a pre-owned car from a local, reputable was s 2015 with just under 3k miles..when I aksed why it was returned i was told the person decided they wanted a truck...perfect! To make a long story short, turns out the vehicle was originally. A rental car, that was in an accident, that was sold st auction with structural damage, "repaired" & puchsed by this dealer, who sold it to me!!!!
    I took the vehicle back, told them what I discovered & gave them an opportunity to make it right. That same day they put me in a brand new car & said they could put me in a lease (which is what I originally wanted) for the same monthy payment..Great!! BUT now they're saying they're trying hard to get me in the lease .....right now, my original loan is still open, my first payment is due....Monday I'm supposed to have an answer on whether the lease goes through but it doesn't look good....what would you do?..
    ...sorry it's so long, actually this is the abridged version :)

  222. 222. Mad Marv [ January 03, 2015 @ 10:58AM ]

    Hello Colleen. Sorry to learn about your problem.

    Personally, I would wait for the result on Monday and weigh options.

    I assume you like the car you bought but are feeling it's value has dropped because of the fact it was a rental that had undisclosed structural damage and the fact someone at the dealership misrepresented the vehicle origin.

    If the lease isn't approved then ask for the General Manager. Present your case and see what he offers. You may be pleasantly surprised.

    The fact that the car was originally a rental doesn't affect it's book value. Even structural damage isn't addressed in the valuation guidelines but it's not a pleasant feeling to discover these facts especially considering auto history reports such as CarFax usually record them thereby making the car's history suspect. If the GM doesn't satisfy you, then you might want to consult an attorney or trade elsewhere.

    Good Luck!

  223. 223. Beth [ January 03, 2015 @ 03:47PM ]

    Hi Marv, thank you for your reply. I was able to go to the dealer and told them that I did not have enough money for the purchase of the car. They tried to get me to get a co-signer, but I don't have one. They were nice enough to not force me to go through with the sale even though I had signed tthe papers. I did ask for a copy of the agreement that I signed with "Void" written on it and initialed by the sales person. They were perplexed/not happy that I requested that but they did comply. Should I have or have not done that? Thanks for you help!

  224. 224. Mad Marv [ January 04, 2015 @ 06:27AM ]

    Glad it all worked out. Nothing wrong in asking for a cancelled copy. Sounds like a dealership you would have high on your list when you are ready to buy so give them first shot.

    Good Luck!

  225. 225. kathy [ January 09, 2015 @ 05:46PM ]

    My family purchased 2 vehicles at a used carlot. They called saying they had found better financing for us and we needed to come that day which was a saturday to sign papers. Upon arrival we found that in order to get this better financing we needed more down payment. Also on 2nd vehicle they insist a vin check needed to be done asap! Plus they want us to return on a weekday to have gps installed and said its mandatory. And...they insisted finance company needed title to my home to prove we own it! I didnt ever use my home for collateral so why should they need copy of title. Are we being scammed and need answers quick as we have a trip there tomorrow for said vin check. Thanks

  226. 226. Mad Marv [ January 11, 2015 @ 06:20PM ]

    Sorry I was unable to answer sooner.

    I don't think you're being scammed. It's likely the dealership spot delivered both deals before getting a final approval from the prospective lender they intended to assign the contracts to. The lower rate was probably a good thing but the lender obviously wants more cash down to do the deal. A VIN check may be a requirement of the lender but I've not heard of this since the dealer is required to perfect title with them as lien holder and an erroneous VIN wouldn't pass state DMV inspection so that's incumbent on the dealer to provide. The GPS requirement is a loan stipulation that wouldn't have been realized until the final loan approval was in and is common with some subprime lenders. As far as a copy of your deed is concerned, the lender needs it to prove you own the home. Perhaps you paid it off years ago and the trade line aged off your credit report or it may be inherited property. When a matured mortgage doesn't show in a credit file and someone claims they own it outright then the lender may require proof. Standard procedure.

    Good Luck!

  227. 227. melinda adorno [ January 15, 2015 @ 06:18PM ]

    I purchased a vehicle and found out the entire deal was based on fraud. I took the vehicle back the following day. Someone from the financing comp forced the financing through after they promised me they wouldn't. I ended up in the legal department and the financing company states the dealer will have to unwind the deal and pay them the loan amount within 45 days of the first payments due date. Its now a month after i signed the paperwork and i have no car nor my $6,000 deposit back. Once the deal is unwind and the dealer pays the financing company back, can the legally keep the $6,000 deposit?

  228. 228. melinda adorno [ January 15, 2015 @ 06:25PM ]

    Can a dealership keep a deposit for a vehicle after the deal unwinds? I purchased a vehicle and took it back the next day because i found out the deal was based on fraud and lies. Someone from the financing comp forced the financing through after they promised me they wouldn't. I ended up in the legal department of the financing company and they said the dealership will have to pay the loan off and unwind the deal with 45 days after the first due date. Once that is done will i get my deposit back? I put $6,000 down on the car.

  229. 229. Mad Marv [ January 16, 2015 @ 03:09AM ]

    Good Morning, Melinda.

    Sorry to learn about your troubles. In certain cases the dealer can keep a deposit or some of it for expenses to unwind a sale. Ask to meet with the General Manager and if you can't get satisfaction then hire an attorney.

    Good Luck!

  230. 230. Nate [ January 16, 2015 @ 01:13PM ]

    Looking for some advice on my situation:
    Bought a 2011 BMW about a month ago and had the first problem within the first 75 miles. The amplifier in the car blew due to about 3 inches of water pooling in the trunk due to a bad seal apparently? The dealer offered to replace it which was awesome, no complains there. I get the car back and goto start it, car wont start and starts to flash like a xmas tree interior lights, exterior lights going off and on, warning messages popping up on all the screens (Nav LCD and the cluster LCD), they take it back in and after testing told me on the phone "The battery tested just fine but I just didn't like the look of it so we replaced it" Paper work says they identified an issues with the battery (they did this so BMW would cover it). Either way everything at this point not too too bad I suppose, they replaced the battery. Next day they goto bring me the car and the driver says he hears a noise in the engine, ends up the motor is done (as it was at the dealership, last 75 miles driven were dealer miles not me) So they call me and tell me the motor is getting replaced and the turbo... At this point im very confused as everything was great when I turned it over to them. They replace the engine and the turbo and give it back, next thing to go was the HVAC blower motor in the dash (keep in mind ive drive the car start to finish in owning it less than 150 miles at this point) So they replace that as well and return it back to me today, now I hear noises coming from the engine and the new blower motor is literally shaking the entire car when on full. Ive attempted to get them to rewind this deal but the general sales manager says "its your car now, its not possible. You can bring it in and we will give you the trade value towards something else if you like." I personally think they should take it back and I can walk free from the loan, any suggestions on how to deal with this?

  231. 231. Mad Marv [ January 16, 2015 @ 02:33PM ]

    Good afternoon, Nate. Sorry to learn about your troubles.

    Unless you live in a state that has certain lemon law allowances for used cars, I'd say you're bound to the contract. The dealer sure seems to be going the extra mile trying to keep you satisfied as far as I can tell from what you've written. BMW comes with a 4 year/50K mile factory warranty and it looks like you've just made it in under the wire. I'd take the dealer up on the offer of trading it back and finding something you're happy with.

    Good Luck!

  232. 232. matt [ January 18, 2015 @ 04:50AM ]

    I was sold a used car that I only intended to buy to boost my credit score. I kept telling the salesman I wanted to go home and think it over, research the deal and car and come back. He kept on and on until I said see what you can do. It got to be after closing and I got the feeling like all eyes were on me cause people want to go home on a friday. Everyone was running around, then they bring out a closer and really picked up the pace. I said many times that I wanted to go home and come back and not rush any deal. I was reassured that it was fine, even though not a human on earth wouldn't have felt rushed in the same situation. I'm sitting there in an open room listening to the salesman answer calls from people wondering where they were or why they were late. I felt like the people who walk into a restaurant a half hour before closing. I got the car, drove 7 miles home, then to work next day and car broke down. I want out do to nothing being like they said. They told me that I had a warranty by saying" and I'm throwing in the warranty" which was the deciding factor. I sign and find I financed almost 12k instead of the 8k I thought. It's cause the warranty costed 2k that nobody mentioned. Car is in shop still 3 days later and I went to get out of deal and they preach how they want to make me happy and did nothing. Capital one is who the loan is through and they want proof of residence and pay stubs. What if I don't produce anything to capital one? Will they cancel the loan? Will I be hurting my credit? I put 500 down and begged them to just cancel my loan.

  233. 233. Mad Marv [ January 18, 2015 @ 06:06AM ]

    Sorry to learn about your dissatisfaction, Matt.

    If you don't produce the required documents, the dealer can seek out another finance company to sell the loan to that may not require your pay stub. Remember, they are the creditor until they sell it so you're beholden to them until that happens. Make an appointment with the General Manager. Calmly state your position and ask what can be done to satisfy you. Though it seems the sales staff charged you for something you thought was free, you can cancel it by having the dealer rewrite loan without it or apply the cancellation cost against your principal which will shorten the term.

    If this fails and you still feel mistreated then seek out a qualified attorney to help mediate.

    Good Luck!

  234. 234. DC [ January 27, 2015 @ 06:49AM ]

    I purchased a new car 30 days ago. During the process I also traded in my old vehicle. The dealership said they would pay my car off. The DEALERSHIP called the company and got the payoff for the vehicle and agreed to proceed with the transaction. The dealership was satisfied with the payoff and put the figure in all the appropriate places in the contract. The dealership had me sign a document that stated if the amount for my tradein was higher that I would have to pay the difference but they also said that they were satisfied the amount they received was good. I bought the car and thought everything was good. 30 days later I received a call from the dealership that after issuing a check to my finance company for the trade in, they told them the pay off was incorrect. In fact they wanted $8.5k more. The dealership stated I owed them $8.5k more. The deal was done, the car was registered and First payment made now they want more money for my trade in. I told them to void the trade in and return my car to me but they said they don't have it anymore. Can I void the trade in/ and can they make me pay the $8.5k. Also, what happens if they cannot recover my car? I signed the contract thinking the price for the trade in was good because THEY called the finance company and got the payoff. If I would have know that the difference was so high, the deal would not have been made. I believe they were at fraud for not verifying the payoff.

  235. 235. DC [ January 27, 2015 @ 06:49AM ]

    I purchased a new car 30 days ago. During the process I also traded in my old vehicle. The dealership said they would pay my car off. The DEALERSHIP called the company and got the payoff for the vehicle and agreed to proceed with the transaction. The dealership was satisfied with the payoff and put the figure in all the appropriate places in the contract. The dealership had me sign a document that stated if the amount for my tradein was higher that I would have to pay the difference but they also said that they were satisfied the amount they received was good. I bought the car and thought everything was good. 30 days later I received a call from the dealership that after issuing a check to my finance company for the trade in, they told them the pay off was incorrect. In fact they wanted $8.5k more. The dealership stated I owed them $8.5k more. The deal was done, the car was registered and First payment made now they want more money for my trade in. I told them to void the trade in and return my car to me but they said they don't have it anymore. Can I void the trade in/ and can they make me pay the $8.5k. Also, what happens if they cannot recover my car? I signed the contract thinking the price for the trade in was good because THEY called the finance company and got the payoff. If I would have know that the difference was so high, the deal would not have been made. I believe they were at fraud for not verifying the payoff.

  236. 236. Mad Marv [ January 27, 2015 @ 12:04PM ]

    Good afternoon, Dan.

    Sorry to hear about your problem.

    During regular business hours it's easy to get an accurate payoff but sometimes the deal is struck after hours. We rely on information in the credit report which shows the latest balance owed and also the customer's estimation. We usually over estimate to be on the safe side. $8500 is quite a mistake. We have a similar form we ask the customer to sign as well but have never been off on the estimate more than a few hundred dollars.

    Call the finance company that you had your trade financed with to make certain the dealer has the right number. If so then it sounds like you're responsible though it might be a great idea to have your attorney look over the sale documents to be certain all is in order. If there is nothing awry and you do owe the difference then you'll likely have to pay it.

    However, there is probably a clause in the form you signed which states that if you refuse to make payment the dealer can unwind the sale at his discretion. Since your trade has been sold, this complicates things a bit. The dealer could also rewrite the loan to include the payoff difference but the lender which bought the contract may not agree to fund it because the Loan-To-Value calculation is beyond acceptable limits.

    Hope this helps.
    Good Luck!

  237. 237. Isabel De la Cruz [ February 01, 2015 @ 07:34PM ]

    Hi, last month I bought a car in a dealer which for down payment I put $2,000 and a trade in of $7,500 value. I already started the payments with the financial institution, recently I received a call from the dealer saying I need to pay them $2k more, they even made a contract with a photocopy of my signature saying that I will pay that money. Recently the salesman from the dealer called me again and said that if I dont pay them that extra money they will revert the contract I have with the financial institution in order for them to repo the car. Can they do such thing?

  238. 238. Mad Marv [ February 02, 2015 @ 08:44AM ]

    Good Morning, Isabel.

    I sincerely hope this is an oversight on the part of the dealer. Best way to know is look at the Installment Sales Contract (the extra long piece of paper with the payments) and locate the down payment in section 2 under Itemization of Amount Financed. The cash you put down should be itemized in that area. Make certain the amount you ACTUALLY gave them is what's reflected in that box. If not, then you need to make contact with the dealership and get this handled.

    If the signature on the internal agreement the dealer has called you about is not yours then I suggest you consult an attorney.

    Good Luck!

  239. 239. Janeth [ February 02, 2015 @ 01:09PM ]

    I purchased a car two weeks ago over the weekend. They made me sign a spot deliver form while my financing went through. I was going through a credit union in my state. . On Monday I lost my job so I contacted both the dealer and the credit union to see if there was something we could work out. I no longer had paystubs to provide. I have been trying to return the vehicle the last two weeks and have given up. Dealer said they couldn't do anything because the loan "had already funded" and they were able to qualify me on old paystubs. I called the credit union and they said I had to work it out with the dealer because they didn't have any information on the loan to give me since dealership hadn't sent the contract over. Two weeks later (today) I get a call from the dealer saying they forgot to give me the application for the credit union the day I purchased the vehicle. He said all I had to do was sign some paper and they'd fill out the rest.

    What do I do? I don't want to fill anything out.

  240. 240. Mad Marv [ February 02, 2015 @ 07:00PM ]

    Good evening, Janeth.
    Sorry to hear about your job loss. I'm certain you'll get another one pretty soon.

    Credit Unions usually require a signed membership application in order to create a loan if you're not already a member. It may be possible for the dealer to establish a membership without this form but I doubt it. In the event they are able then your loan with the CU would be complete. If not then you could refuse to sign and the dealer would be compelled to reassign your loan to another company.

    You might want to visit the dealership and ask for the General Manager. Explain your situation and you may find that (s)he would be willing to unwind the sale. You never know unless you ask.

    Good Luck!

  241. 241. Charmaine [ February 06, 2015 @ 07:06AM ]

    I recently we not to a dealership and signed paperwork on a 2008 nissan rogue that I found out was recalled because of faulty transmission issues long story short they let me take the vehicle home with no down payment I had it f two days and I'm worried that they might of sold me a total lemon the car has 95,000 miles on it they have my credit card information, I now want out of the deal what should I do?? Money has not been exchanged yet but I signed paperwork and they said I was approved. .....

  242. 242. Mad Marv [ February 06, 2015 @ 10:30AM ]

    Good afternoon, Charmaine.

    Recalls are issued by the manufacturer and as such they are responsible. The dealer may have overlooked it. You can take it to the local Nissan dealer and have the work performed free of charge. Recalls are pretty common and do not denote "lemon" status as defined by law. You should be okay.

    Good Luck!

  243. 243. William [ February 16, 2015 @ 06:25AM ]

    Hi. I bought a certified preowned car from Toyota 02/12/2015 and the sales person said it had premium sound system which I found out it did not. They charged me for wheel&tire warranty which they also tried to sell me extended warranty. I said I don't need any of the warranty but I guess the snuck in the wheel&tire warranty at $900. Can I go back and reprocess the whole deal since they sold me a car that did not have the option I wanted which they said it had, plus they charged me for wheel&tire warranty I did not want.

  244. 244. Mad Marv [ February 16, 2015 @ 10:14AM ]

    Good afternoon, William.

    Unfortunately there are times during vehicle selection and negotiation that mistakes are made on both the buyer and seller's part. I do not think the dealer will unwind the sale for the misunderstanding over the sound system but you can certainly try. As far as the Wheel and Tire program is concerned, you can cancel it and the premium would be credited against the loan principal or you can sign a new contract without it if the dealer is agreeable. If the dealer does agree then ask to switch to a vehicle with the right equipment.

    Had a situation in my office last week where the customer was upset because the price wasn't what they had agreed to. Turned out the customer was looking at two similarly equipped grey colored Ford Fusions with nearly the same miles.

    Good Luck!

  245. 245. William [ February 16, 2015 @ 01:14PM ]

    I contacted the salesman and he would like me to bring the vehicle back so the can take a look at it. Another problem I have is with the finance officer because now I'm pretty sure that he was upping my finance rate. Because at first he said Toyota approved me with 5.0% APR. Then lowers it to 4.85% just with a few clicks on his computer keyboard. Literally just changes the rate. I'm pretty sure I would have qualified for the 1.99-2.99% APR with a 70k income and 758 FICO score. I would just like to have a fair deal on the rate. can I ask the GM for help? And if nothing can be done can I just refinance asap or do I have to wait a certain amount of time before I can refinance?
    Thanks so much for your help.

  246. 246. Mad Marv [ February 16, 2015 @ 01:40PM ]

    Yes, you can refinance as soon as you receive your first statement. There may be another alternative. Since you're having doubts about the rate then why not contact your bank and see what they would preapprove you for based on the amount you financed on this car. Then ask the finance manager to be competitive. That way you don't have to refinance, suffer additional inquiries to your credit report and pay additional loan fees. I'm certain the finance manager will be more than glad to accommodate you. The General Manager can help with this too.

  247. 247. Janeth [ February 19, 2015 @ 03:12PM ]

    i bought a used car on 2/17/15 but never drove it out of the dealership as it was late at night and couldnt get insurance than night. i now want to back out of the deal. can i do that? i only gave $500 but the down payment is for $2000

  248. 248. Janeth [ February 19, 2015 @ 03:14PM ]

    Also they didnt tell me what my APR was going to be and i didnt ask. I looked at the contract the day after and its 21%!!!

  249. 249. Lisa [ February 19, 2015 @ 03:30PM ]

    We bought a used truck from a ford dealership that had just been traded in hours before. Signed the paperwork, got a 100,000 mile power train 3rd party warranty, and dropped the truck off the next day for them to do their full inspection and service on it. (Backwards order but it was 9pm on a Saturday when we bought it and they gave us a great deal). Now they are saying that they found issues with the engine which will cost around $5,000 in repairs and said they cannot sell us the truck. Technically they already sold us the truck, so I guess they would have to unwind the deal. Do we have any rights to have them make the repairs and still keep the truck since we do have the warrenty? Just curious what our options/rights might be.

  250. 250. Mad Marv [ February 19, 2015 @ 08:16PM ]

    Hello, Janeth.

    Technically, you owe the $1500 and should pay it. If you want to discuss the terms of the sale and want out of the deal, I'd suggest a face to face meeting with the General Manager.

    Good Luck.

  251. 251. Mad Marv [ February 19, 2015 @ 08:45PM ]

    Good evening, Lisa.

    Your's is an interesting tale I've not heard before. Several things are in play here. As I've mentioned many times in responses to people in this article, the dealer is the initial creditor and has ownership of the installment sales agreement (finance contract) that you signed. Both you and the holder of that agreement have rights.

    The service contract company and the dealer have an agreement in place that ensures the vehicle has passed inspection before coverage can be written. In most cases, any pre-existing issues must be repaired prior to issuing coverage. Since the inspection was done after the coverage was written then any issues discovered would technically be the responsibility of the dealer which is why they want to unwind the sale. It's likely they've chosen to wholesale the vehicle and cut their losses.

    On the other hand, you do have a valid contract including the 100K mile service contract signed by both parties. Unfortunately, the dealer is in an awkward position. I suggest visiting the General Manager tomorrow and see what that meeting yields.

    Dealers are honest people and sometimes things can go awry in a car deal from both sides of the desk. Consider yourself in their situation. Had they inspected the vehicle prior to it going up for sale, the problem would've been discovered. In most cases the truck would have been resold to a wholesaler and the dealer taking a loss.

    You do have the option of seeking legal help from an attorney if you choose.

    Good Luck!

  252. 252. Lisa [ February 20, 2015 @ 05:18AM ]

    Thank you for the info! We probably won't push it, but wanted to have an idea where our rights lie in case they try to push us past a comfortable point. Yesterday they asked my husband to go back in and sent out a salesman to try to find him a different truck. I did not appreciate that a GM did not come out to talk to him and be up front about the situation. Hopefully we will find a solution that makes us both happy.

  253. 253. Maria Gomez [ February 20, 2015 @ 06:34PM ]

    I signed a contract of a car purchase but never took it off their lot I want out of that deal they lied to me made me think I was paying 18,500 for a car worth 20,000 I didn't give them the title of the car I was trading or the 2500 I was giving in cash but they said I'm going to ruin my credit and it's a voluntary repo. I'm really worried about credit issues because I have good credit. Can they really hold me responsible for the purchase?

  254. 254. Mad Marv [ February 21, 2015 @ 12:15AM ]

    Good Morning, Maria.

    Sorry to learn about your dissatisfaction. I'm no legal expert so check with an attorney to be certain of your rights. In most states, it doesn't matter if you drove the car off the dealer's lot. Once you've signed the sales finance contract, the purchase is final. If all the documentation is in order then the dealer holds the cards here and can enforce the terms of the sale.

    I strongly urge you to personally visit the General Manager tomorrow and calmly ask out of the deal or at the very least ask what he can do to satisfy you. In my decades in the car business, I've seen very few situations that couldn't be worked out. This one doesn't sound that difficult. Calm resolve on your part while plainly stating your position works best.

    Good Luck!

  255. 255. Ildjer [ February 27, 2015 @ 02:06AM ]

    I bought a brand new car. 3 days later my car overheated. Upon inspection, the car did not have any fluids! (No coolant, no wiper fluid, little to no engine fluid)...i had it towed to the dealership and demanded to get another brand new car with same everything. Few days later, the handed the case over to their corporate office and is currently being reviewed by arbitration. However they keep delaying the results. I want out of the deal! Although they gave me a loaner, i am still frustrated not being able to drive the car i wanted. My question is, can i unwind the deal?

  256. 256. Mad Marv [ February 27, 2015 @ 03:37AM ]

    Good Morning, Ildjer and sorry to learn about your troubles.

    For various reasons a problem car can't be swapped for another one off the dealer's lot as though it were a defective product at a department store. However your case is not without remedy which is why the dealer and probably the manufacturer are closely examining the problem. Depending on the outcome, your particular state's Lemon Law may come into play. It may be prudent for you to consult an attorney to help get a better understanding of what's happening. Since the case has made it to arbitration for review, it's likely an end is near. Part of the arbitration panel's decision may require the deal be unwound. I know this is hard but try being a bit more patient and I'm certain you'll have a satisfactory ending.

    Good Luck!

  257. 257. Rose [ March 02, 2015 @ 09:11AM ]

    Two days ago I went to dealership signed contract for a new vehicle and also the document saying that the loan has yet to be approved. I have not heard from the dealership about my loan being approved and I woud like to return the vehicle. I have not driven it, it has been in my garage. Can I return the car to the dealership and should I call them first or just go there and speak with them?

  258. 258. Mad Marv [ March 02, 2015 @ 09:45AM ]

    Good afternoon, Rose.

    Generally speaking, buyer's remorse isn't usually a good enough reason for a dealer to allow an unwind. However, you may give it a try and, yes, I would recommend showing up in person.

    Good Luck!

  259. 259. Suzanne [ March 06, 2015 @ 02:11PM ]

    My daughter lives in Illinois. She bought a 2005 Pontiac with 100,026 miles for $12,000. She purchased the car exactly 6 days ago (last sat). She told me AFTER the purchase that she bought a car and I started asking questions and quickly realized that she got a bad deal.
    She hasn't made any payments except the down payment and he's due to get insurance on it.
    I've been trying to help her over the phone but outside of taking the car back I don't know what else to do.
    Does buyer's remorse apply to used car sales?
    What can she do?

  260. 260. Erin [ March 06, 2015 @ 09:27PM ]

    I used my vehicle as trade in for another truck took that truck I "purchased" to a dodge dealership for inspection on used vehicle. Dodge had a list of eight things wrong total of four grand to fix. Took used truck back to dealership asked for MY truck back. They wouldn't do it. Why not? I was within twenty four hours of purchase.

  261. 261. Mad Marv [ March 07, 2015 @ 07:40PM ]

    Hello, Suzanne. Sorry to learn about your daughter's dissatisfaction.

    Generally speaking, buyer's remorse isn't a valid reason to unwind a sale from the dealers point point of view. It never hurts to return and ask out of a deal so advise your daughter to give it a try. She might be surprised what the dealer may be willing to do.

    Good luck.

  262. 262. Mad Marv [ March 07, 2015 @ 07:48PM ]

    Hi, Erin.

    In the automobile business the usual rule is 'all sales are final' meaning you can't simply return it like a department store purchase because titling and registration has likely occurred even in the short span of 24 hours. I would recommend that you speak to the General Manager and ask out of the deal based on your discovery of the needed repairs. You might get lucky. Also, some states have used car lemon laws on the books that may apply in your case so do a little homework. A legal expert in your state may be able to assist.

    Good Luck!

  263. 263. Kristin [ March 16, 2015 @ 12:16PM ]

    My sister bought a brand new nissan, but after 10 days, they sent the paper to said that car was unwind car and need to change the status be USED car. But when we bought the car in store we bought the not used car. I think this is cheating. Should we return the car. Cuz we never want to buy a used car and they cheated on us

  264. 264. Mad Marv [ March 16, 2015 @ 12:58PM ]

    Your sister should return and ask for a meeting with the General Manager. The real problem here is that you likely paid the original new car price which would be drastically affected if it was already titled due to a previously unwound deal from another customer. Ask that the status be restored to "New" or renegotiate for the correct "Used" value. I'm certain they will do whatever is reasonable to correct this.

    Good Luck!

  265. 265. Matt [ March 17, 2015 @ 01:23PM ]

    Hi Marv!

    I leased a car exactly 30 days ago and have still not received a statement from Subaru Financial (who was suppository financing my lease). I called them with my vin and social and they could not find me in the system so they recommended I call my dealership. I called my dealership and spoke to the sales manager who did not know what the problem was and apparently their finances guy has a day off, so he told me to come in tomorrow and hopefully they'll have it figured out by then.

    Here's the problem, when I signed I did not provide proof of income and the financial guy specifically told me that it went through in the system and that I don't need to provide it, whatever that means. The problem is that I was in an interim position at work which was promised to become permanent and has not. I went from about 47000 a year (which I reported on the lease) back to my original wage of 27000. It's highly possible that I will be given another position at the original rate within the next few months but cannot provide proof of my original income. I know my credit score is about 694 as well. I also signed a statement saying that if I could not provide proof of income (if necessary) my lease would be void.

    So here's my question, do you think this could be something else other than income? If it is income, what should I do? I can still afford the lease but not at a higher monthly payment (when I bought the car I made sure I could afford it on either salary). Since my lease specifies the exact monthly payment can I ask them to unwind if it's any higher? Would they be obliged to do that? (I live in Montana if that helps). Since I've had the car for 30 days, if I ask to unwind am I expected to pay the dealership anything? They valued my trade-in at higher than the remaining loan but sold the car. Would they owe me money?

  266. 266. Mad Marv [ March 17, 2015 @ 07:04PM ]

    I think your questions will be answered tomorrow when you visit the F&I Manager. If not then ask to speak to the General Manager. If by chance the deal needs to be unwound then the dealer should return your car or the value of it in cash. I'd be interested in the outcome of this.

    Good Luck!

  267. 267. jhaymee [ March 19, 2015 @ 09:17PM ]

    I just purchased a car but now the financing company refused to finance the car after doscovery of the real amount of income submitteræd by agent id is.comhigher thanf the actual income. do i have no choice but return the car. or take it to be the agent or dealershiå fault. Can i get my downpayment back. I have the car and its on its 5th day. So what will we do. thanks.

  268. 268. Mad Marv [ March 20, 2015 @ 04:37AM ]

    Jhaymee, I assume you mean the stated income on the loan application is higher than the actual income. There is a section at the bottom of the application that states you are providing true and accurate information such as income, job status, residency etc. Finance companies base their decision on these statements and often verify by calling employers. Now, the dealership may have erroneously written the application with overstated income but it still required your signature to be submitted so it's always wise to read before you sign. Since the deal must be unwound, your down payment should be returned less any expenses to restock the car.

    Good Luck!

  269. 269. anthony maxwell [ March 20, 2015 @ 12:34PM ]

    Can a dealership reverse a deal if you have already made your first payment to the bank

  270. 270. Matt [ March 20, 2015 @ 02:11PM ]

    Turns out it was just a computer error and the total amount paid was incorrect so the bank returned the paperwork. The dealer told me that they didn't know about it until three days ago!

  271. 271. Patricia Bettis [ March 20, 2015 @ 03:20PM ]

    We purchased a Lincoln MKX 2008 9 months ago and it has been at the dealer 5 x for major & minor repairs. My warranty has paid almost $5,000 and I have paid almost $1200 including things like headlight adjustment & battery which should have been taken care of prior yo purchase. Now I had a flat tire, took it in & the dealer states I need 3 of the 4 replaced at my cost!! I wS told prior to purchase it had 4 New tires! They are only willing to pay for 1/2 of 3 which is still over $300. I can not continue to put $$ into this plus make a car payment. I have referred 3 sales to them and purchased a new car from them (Feduke Ford) 2 years ago. I plan in calling Wells Fargo Monday Morning. I paid $16,999 for the vehicle which I now find out is $2000+ over book! What is my remedy or recourse? This is bleeding us dry and we are retired as well. There must be something we can do?? Can we rewind the loan or voluntarily surrender it? HELP!!!!

  272. 272. Mad Marv [ March 20, 2015 @ 09:31PM ]

    Good evening, Matt.

    I would think that if you have already remitted your payment to the bank the dealer assigned the contract to then an account number exists. That means the bank now owns the contract. If you've received notice from the dealer that they want the car back then call the General Manager and ask what the problem is or try the bank. Sounds like a big misunderstanding to me.

    Good Luck!

  273. 273. Mad Marv [ March 20, 2015 @ 09:45PM ]

    Good evening, Patricia.

    Sorry to learn about your difficulty and dissatisfaction.
    Sometimes even vehicles with good reputations have issues. The great thing is you purchased the service contract and it seems to have been worth the cost though I'm sorry to hear about your other troubles. Rather than surrendering it to the bank and marring your credit, I would strongly urge you consider trading it back to the selling dealer. It seems they're trying to help by defraying some of the cost's of repairs not covered by your extended service agreement and also because you have an established relationship with them. Ask for the General Manager and calmly present your situation. I'll wager you'll come away in a better situation than when you arrive. Now, you're likely going to have some negative equity to roll into the next deal but I'd suggest you do it to gain back your sanity.

    Good Luck!

  274. 274. jeff [ March 22, 2015 @ 08:46AM ]

    I bought a car at night signed paperwork and drove it home. The next day the dealership called and said the trade in didn't go through. They would have to do another finance bank or I can turn it in. I decided I don't want any other deal so I turned it in. What happens to the contract I signed? Do I need anything in writing? I have my original car and there was no money down. I assume the contract in voided out since. thanks

  275. 275. Mad Marv [ March 23, 2015 @ 06:00AM ]

    Good Morning, Jeff.
    With the exception of the credit application and photo ID such as your driver's license, the documents will likely be shredded.
    Hope you find another car that works out. Be sure and ask the finance manager if the deal is actually approved before you sign the next time around.

    Good Luck!

  276. 276. KO [ March 23, 2015 @ 05:24PM ]

    so last Thursday I financed a 09 Toyota camery from a used Honda dealership. I was happy with the deal and excited about it actually. now here's the problem, two days later I had a seizure and was diagnosed with epilepsy and in NJ my license is going to be suspended until im seizure free for 6 -12 months. I called the dealership and notified them I need to return the car and they said they want medical documentation about my condition and not sure if they can do that. 1st can a dealership ask me for private medical information that is protected under the americans with disability act and 2. im desperate to get out of this deal especially since I will not be able to get this vehicle insured without a drivers license.

  277. 277. Mad Marv [ March 23, 2015 @ 06:33PM ]

    Sorry to learn about your diagnosis. Hope you are able to manage your symptoms and live a quality life.

    Contact the General Manager and arrange a face to face meeting. Personally, I would have NO problem providing documentation proving my illness in this case. I'm certain this dealership has experienced customers claiming all sorts of reasons to want out of a car deal so their requirement about proof isn't far fetched. They are compelled by state and federal law to protect any and all personal information they collect on you.

    Good Luck!

  278. 278. Amanda [ March 29, 2015 @ 02:30PM ]

    So I bought a car at night and got approved for a loan through a fiancing company. A week later I get a welcoming call from the bank asking me information on my job and income and the payments on car. When asked about payments I told the bank they were a little higher then I wanted but I thought I'd be able to handle them and that was the end of conversation. I get a call from dealership saying the bank wouldn't fund the deal bc I told them I couldn't afford the payments and they needed the car back. Is this legal and do i have any choice? 1st time buyer

  279. 279. Mad Marv [ March 29, 2015 @ 03:14PM ]

    This is a first. Unless there is evidence the finance company has uncovered that would lead them to believe fraud on the part of the dealer as far as your reported income, I'd say there is a major disconnect between the lender and the dealership. Try calling the finance company to get a clear understanding of why they won't fund the deal and then contact the General Manager at the dealership. I'll wager it's a misunderstanding and you'll be able to keep your car.

    Good Luck!

  280. 280. ctl [ March 30, 2015 @ 07:14AM ]

    On 3/27/15 I took delivery of my new truck around 2:30.First thing on 3/28/15 in the morning paper the truck was on sale for $1000 less than what I paid. Is there anything I can do ?

  281. 281. ctl [ March 30, 2015 @ 07:20AM ]

    Purchased new truck on the afternoon of 3/27 and the morning of 3/28 truck was listed for $1000 less than what I paid. Is there anything I can do?

  282. 282. Mad Marv [ March 30, 2015 @ 09:49AM ]

    It's possible the dealer had already sent an advertisement to the newspaper for the lower price and the salesperson overlooked it or wasn't made aware. I suggest setting an appointment with the General Manager. I'm certain he will make this right and honor the ad.

    Good Luck!

  283. 283. madashell [ April 04, 2015 @ 12:07AM ]

    I purchased a car 03/09/2015 the salesman lied showing that I put $3,000 plus the trade-in of my 2007 Chrysler 300 C which they paid off for $6,000, down, they had me tell the finance company also that I paid $3,000 down, I was financed and I now owe the bank which paid the dealership, my question is, can the dealership cancel my contract after they got the money for the car and I can't pay all the $3,000 down payment at once. What about my 2007 Chrysler 300 C which they have now sold.

  284. 284. Mad Marv [ April 05, 2015 @ 12:52PM ]

    It seems the dealership had a plan to have you pay the $3000 at a later time and knew the lender would perform a customer interview so they coached you into telling the bank you had indeed remitted the down payment. Now you're concerned the dealer might want to unwind the deal if you can't make good on your promise to remit the down payment in a timely manner.

    I must say that both of you were out of line in this situation though I understand the motives. They needed to sell a car and you wanted to buy one.

    I suggest you contact the dealer's General Manager and try to work this out. By your own accord, you're beholden to the dealer for the $3000 and should pay it.

    As far as unwinding the sale, since the bank has already funded the contract, the dealer really has no power to unwind the deal unless it's revealed to the bank you didn't really pay the down payment. If it's unwound then the dealer should be required to refund you the cash value of your trade. This might require an attorney since we're moving over into legal definitions where I'm not expert at advising.

    Good Luck!

  285. 285. Ken [ April 06, 2015 @ 08:45AM ]

    I read your excellent article on "unwinding a deal".

    We bought a new Toyota Camry in MA and when we went to pick it up at the dealer we were shocked to find the interior color was black. The salesperson never asked us what interior color we wanted only the exterior. The dealer did not argue this point. We left the car at the dealer. How do we cancel the sale? (Car was ready to drive off the lot -- i.e. had registration, plates, insurance etc.)

    Thanks in advance for any advice you can offer.

  286. 286. Mad Marv [ April 06, 2015 @ 09:05PM ]


    As you probably discovered in your research, new cars come in all sorts of interior/exterior color combinations and the most popular ones are usually featured in the sales brochures and manufacturer websites. It's easy to assume those featured exteriors come with the matching interiors featured in the sales materials. Yes, the salesperson should have made certain the car you were getting had all the right colors and options but that part of the conversation seems to have been overlooked.

    As I have many times in responses to others here, I suggest you make an appointment with the General Manager tomorrow. I'm confident he will make this right and get you the correct color combination you want. You've got a fair amount of time invested in this deal so I'd work with the dealership a bit more if I were you.

    Things happen in the course of a car deal.

    I recall selling a car to a customer many years ago and while she was in the finance office signing up, I discovered the car didn't have air conditioning. I quickly explained and put her in my demo until we installed the unit. Nerve wracking on our part but she was a previous customer and trusted us to get it right. Cost us a bundle but we handled the situation as I'm certain this dealer will.

    Good Luck!

  287. 287. Micheal [ April 20, 2015 @ 03:17PM ]

    Hello Marv,

    I have just purchased a car on condition of being approved for financing. 30k is the number to be financed. That is, after adding taxes and fees and deducting down payment and proposed trade-in value. To be specific, the proposed trade-in value was $2,000. However, after the dealer officially inspected and appraised the car, their new offer was $1250 (it needs some work, admittedly), and they're unwilling to negotiate on that price. Now I must cough up an additional $750. And, to be quite honest, the whole process has left me unhappy with the dealer, as I thought $2000 for the trade-in was already a low-ball offer, with lots of room for the dealer to fix the car up and sell it at a profit (retail value of the car is like $4000-5000). Combine that with a bit of buyer's remorse, and I'd now like to unwind the deal. I do not have $750 on-hand (blew a lot of my available cash on the down payment), so I would need to add that to the amount to be financed, now totaling $30,750, rather than $30,000. This being the case, will I need to again sign a conditional bill of sale (i.e. a bill of sale conditional on my getting financed)? Will I be able to just not sign this new bill of sale and walk away from the deal?

    Thanks in advance.

  288. 288. Mad Marv [ April 21, 2015 @ 04:54AM ]

    Hello Michael.

    Sorry to learn about your dissatisfaction.

    I presume the salesperson gave you an initial estimate of your trade and when the actual used car appraiser looked it over the figure came back lower. I know it sounds like a lot but over the next several years of ownership, the $750 is small change. If you like the car you bought and the dealer can get the additional money worked out through the financing then my advice would be to make a slightly higher payment and call it good. However, if you refuse to sign any needed documents for the sale to be complete then the deal can be unwound.

    Good Luck!

  289. 289. diana [ April 27, 2015 @ 07:23AM ]

    I just traded my 2009 car in on a 2013 I was originally financing the car and this one as well I signed all paperwork transferred insurance and registration on new one now they are supposed to put in a command start and fix the hands free in it they are now asking me for references paystub etc and once I do that then the car is mine and then they will get that stuff done. Shouldn't they have done all this before having me sign transferring insurance registration etc. Can they do this and take this new car away from me I am getting quite frustrated it's with the same finance company that I was dealing with on my previous vehicle so shouldn't they already have all my info anyway I don't know what to do and I am worried they will take my new car away.

  290. 290. Mad Marv [ April 27, 2015 @ 08:59AM ]

    Good Morning, Diana.
    Sorry to learn about your frustration.

    The lender the dealer is assigning the car loan to is calling for the income proof and other conditions. This is common practice but the dealer should have asked for those items upfront in my opinion. If the income doesn't meet the guidelines of the lender then the dealer has several options based on the state where the sale took place. They can continue shopping your loan application around until they find a lender who won't need income proof, they can collect the note themselves, request a cosigner or ask you to return the car.

    In most cases the customer agrees to provide documentation as a condition of the sale and the dealer informs the customer if these items aren't acceptable then the car must be returned. As far as the finance company is concerned, they need updated information since they cannot use the previous information they have in your old file.

    I'm certain everything will be fine.

    Good Luck!

  291. 291. Antonio [ May 04, 2015 @ 01:57AM ]

    Hey I don't know what to do I have remorse but I need a vehicle for work I have bad credit I bought a vehicle from a dealer 5 days ago the finance guy lie to me that the car had a value of 14995. But when I tried kbb value it came out to be 12995 can I unwind the deal I really felt I got hit with a bad deal and I don't know what to do

  292. 292. Antonio [ May 04, 2015 @ 02:01AM ]

    Can you please help me he also said that after a year I could refinance and reading online I discover they can't do that I just don't know what to do please help need some advice😓

  293. 293. Mad Marv [ May 04, 2015 @ 03:30AM ]

    Generally speaking, a dealer can offer a car for any price. I'm not sure if you have enough reason in hand to convince the dealer to unwind the deal but it might be worth a try. Print off a copy of the price you found online and take it to the dealership. Ask to speak with the General Manager and tell him what happened. Unless the transactions in the finance office are video recorded, this comes down to a "he said-she said" claim but if you're troubled about it then give it a shot.

    Though you may not be able to refinance with the same finance company you signed with at the dealership, there are plenty of others that would be willing to do so. Refinance offers are based on income, loan value of the car and debt ratio. is a good place to start though there are others as well.

    Good Luck!

  294. 294. Antonio [ May 04, 2015 @ 10:59AM ]

    Thanks I'm planning to go tomorrow to the dealer hopefully they could lower it a little more and get better terms

  295. 295. Antonio [ May 05, 2015 @ 04:02AM ]

    Can they even let me change my terms instead of 5 years to four is just been 5 days since I bought the car. And also I was suppose to cosign for my wife but I notice in the contract my name is first and then is hers is it supposed to be like that or did they lie to me about that to?

  296. 296. Mad Marv [ May 05, 2015 @ 07:13AM ]

    If the contract hasn't already been accepted by the finance company then you might be able to change the terms. Salespeople will often ask who will be the signor and co-signor or may even make that assumption on their own. However, the best terms for the customer may not always work out that way. This is where the finance office comes in to play. Finance companies base decisions about who fill each role based on credit strength and FICO scores using their internal scoring systems. It's moot because the major credit reporting agencies will report the status as "J" for joint signors when the parties are married. When a parent signs with a child or non related people sign together, the signor is usually reported with a "M" for maker and "C" for co-maker. It's really irrelevant because both parties are equally responsible to repay the note depending on state law.

  297. 297. Robbie [ May 05, 2015 @ 06:33PM ]

    Hi Marv,
    I just bought a 2014 Ford Edge with 132 miles on it. The sticker says I should be getting 21 mixed Mpg with it but as of the 2 tanks of gas that I've ran through it I'm only getting 13 mpg. My question is, what options do I have if they can't get the issue resolved. I've had the car just over 2 weeks.

  298. 298. Mad Marv [ May 06, 2015 @ 03:13AM ]

    Hi, Robbie. Sorry about your trouble with your new Edge.
    *Trade or sell the car
    *Ford could repurchase the car at a reduced price based on depreciation
    *Ford might give you a special incentive to trade for another model
    While these are a few of the options to remedy your situation, there will still be the matter of any loan balance you might have. Any manufacturer remedy would likely be limited to just the value of the car.

    Good Luck!

  299. 299. Brian [ May 06, 2015 @ 02:37PM ]

    I leased a 2015 Ford Fusion SE on 4/17/2015 and I now have the registration and plate. The dealer is calling me all day long telling me that the bank needs 3 references from me. Now why are they asking for this after the fact? I was already approved and now I am the registered owner. Am I obligated to provide these references to them now? They told me that the finance manager forgot to get them from me.

  300. 300. Mad Marv [ May 06, 2015 @ 02:49PM ]

    It's likely they're telling the truth. The salesperson should've collected the references and as a last resort, the F&I manager could have as a fail safe. The original approval notice to the dealership would've conveyed the need for the references and it likely got overlooked. Banks rarely ask for references after the deal has been completed. I know it's a bit of an annoyance but I'd provide the names and call it good.

    Good Luck!

  301. 301. Brian [ May 06, 2015 @ 03:22PM ]

    The problem now is that the salesman got really upset with me and just chose 2 references without my approval. One is a person that I do not even communicate with any more and the other is my mother who does not want to be a reference. I talked to another sales person at another Ford dealer and she told me that they cannot do that and that it is fraud because they just just picked random people so they will get paid. She said that I need to provide the references myself. Is it possible to unwind this deal because of this and lease from another dealer? She told me to call Ford Credit which I did and they took the complaint and told me to call Ford Customer Relations.

  302. 302. Jim [ May 06, 2015 @ 05:18PM ]

    Hi Marv,
    I recently bought a used F150 from a Ford dealership. I put down some cash and financed the rest through my credit union. I was pre approved by my credit union. It has been two weeks and the dealer failed to fax a legible purchase contract to the credit union. Finally, a sufficient one was received by the CU but the math on the purchase order is incorrect and doesn't add up to the figure on the contract. My credit union would not close the loan based on the contract because of the bad math. It has taken several attempts to just get a legible copy to the CU. I have been calling both the dealer and the CU every other day for two weeks. I like the truck and the price, but I'm exhausted by the effort and the dealers customer service has been very poor. I am no longer interested and do not want to sign a new purchase contract. The bailment covers miles and damage and I am under the miles allowed and there is no damage. Can I return the truck? Can this deal be unwound? I am in Georgia. I appreciate any insight. Thanks,

  303. 303. Mad Marv [ May 06, 2015 @ 06:34PM ]

    It's unlikely you can ask to unwind the deal over references and certainly the salesman is out of line randomly choosing fictitious names to fill out a form. Call the General Manager and lodge your complaint then contact Ford Credit direct with your three references then move on.

  304. 304. Mad Marv [ May 06, 2015 @ 07:23PM ]

    Rest assured you will get immediate satisfaction when you offer to return the F150. The service sounds second rate and below par. It's to their benefit to provide correct documentation so don't lose heart. I apologize for your experience. I'm certain this will work out just fine.

    Good Luck!

  305. 305. Al [ May 07, 2015 @ 06:39AM ]

    I recently purchased a New 2015 Mustang at A Dealership in TX. The deal was completed and papers were signed on Saturday, but the car itself was gking to be delivered on Monday because the color I wanted was available at their sister dealership across the city. I found out on Wednesday that the car was sold and now the salesperson is avoiding my calls. His Mananger is also trying to sell me a unit for the same price with 1000 miles on it from 200 miles away and says its my fault because I'm asking for a manual transmission. I really love the car and want what we agreed upon. Nothing less. Is there anything I can do. They're s saying they cant deliver on what was promised.

    Any suggestions?


  306. 306. Mad Marv [ May 07, 2015 @ 07:19AM ]

    Wow, it's your fault! I like that snappy answer. Just kidding of course.
    If the car they've located with the 1,000 miles is available and you'd be willing to accept it then ask him to reduce the price by a mileage charge of say .20 per mile. That's pretty common when leasing or renting and would be fair. This happens to us occasionally and there's always a way to solve these issues without having to unwind the sale. It's a win for everyone.

    Good Luck!

  307. 307. mad in alabama [ May 07, 2015 @ 03:06PM ]

    I co-signed for a KIA in 2013. right off the bat they told me that in order to make the deal work ,they had to put me living with the one buying the car. long story short, they did not pay and it was repoed. no phone calls from the bank to let me know it was in default. the finance company sues. they serve papers to the address on the loan. (not my address) I get a copy second hand after the court date.I file my answer at the court house . there is a trial and a default judgment against me because i was not aware of the court date because again thy serve papers at the wrong address. now my paycheck is being being garnished. What kind of lawyer do i need.

  308. 308. Mad Marv [ May 07, 2015 @ 03:29PM ]

    Yikes! Sorry to learn about your troubles. lists lawyers by city and state with comments and recommendations from clients. The site also has legal topics.

    Good Luck!

  309. 309. DeAnna Schenck [ May 07, 2015 @ 05:21PM ]

    We bought a 2000 jeep grand Cherokee over 6 months ago we put $1500 down and financed the rest. It has been over six months and we have yet to receive a payment book....I have even went back to the dealer we got it from and they say to contact the lender...I have and still no payment book. What do I do

  310. 310. Mad Marv [ May 08, 2015 @ 06:55AM ]

    Good Morning, DeAnna.
    The dealer is right. You had better contact the lender right away. What perplexes me is that if this transaction occurred six months ago, the lender would've been out to your house demanding the vehicle back after this long. Most installment notes go into default after the first payment is missed. Could be an address mistake but it's incumbent on you to make contact with the bank.

    Good Luck!

  311. 311. Steve [ May 14, 2015 @ 06:59PM ]

    Mad Marv I stumbled across this while searching the Internet for any situations like the one I'm about to tell you. I've worked really hard for the last couple of years to get to where I am now and that was to be able and buy the truck I've always wanted. Four days ago 5-11-15 I bought a brand new truck it was a 2015 f150 lariat which is an exspensive truck and yesterday when I started it there was an awful knocking sound coming from the motor so today when I start it the same sound but a little worse so I checked the oil and there is nothing on the dip stick I can't say it doesn't have any oil but there is nothing on the dipstick. My truck at this exact point has only 212 miles NOT THOUSAND 212 it is brand new. My question is can I ask for another truck or a similar one? what I don't want is for them to add oil to it so that it quiets the knocking and tell me that it will be ok or replace the motor because it is brand new and I don't want to have to say that is has a replacement motor in it. Maybe I'm wrong and there is no diference if the motor is replaced but I've waited a long time to get this truck and paid over 53000 for it so I feel they should replace it or unwind the deal. Please any advice would be appreciated. Thanks for your time.

  312. 312. Mad Marv [ May 14, 2015 @ 08:44PM ]

    I suggest you immediately meet with the General Manager and the Service Director. It wouldn't be a bad idea to consider having the Regional Ford Service Manager in on the meeting as well. Present your concerns and see what they have to say. You might be surprised at the outcome.

    Good Luck!

  313. 313. angel [ May 18, 2015 @ 09:53PM ]

    I purchased a used 2013 ford focus on march 24. When test driving the vehicle I was told that the transmission has this dual clutch engine and it was running as built. I ran a diagnostic test for my vehicle health report to update the radio and it came back saying there was a recall on my car. After driving it the shudders, and delays in shifting have become much worse. I took it in. And they now say I need a new clutch. And the parts are on back order. It could be months before it is fixed. They say oh you can drive it. But I feel like it is unsafe with my five year old to be in a car that hesitates to take off. It has been less than thirty days. What options do I have? Whether it be lemon law or not. Ideally I would prefer just a different make and model. That doesn't have these issues. I traded in a car. This car has and extended warranty as well. The man in the service department was adamant that all I could do was wait.

  314. 314. Mad Marv [ May 19, 2015 @ 04:22AM ]

    Unless your state has a "lemon law" that includes used cars, you can either trade it or sell it. Unwinding the sale after this much time has passed isn't likely an option. I'm certain Ford has a handle on this problem and the reason the parts are on back order is others are experiencing the same issues you are. Be patient and check back with the service department frequently. The squeaky wheel usually gets the grease.

    Good Luck!

  315. 315. Rick [ May 19, 2015 @ 09:15PM ]

    Hello, I bought a used Honda Odyssey from a small dealership and it was perfect when I bought it. As the days unfolded, so did the van, first the brakes then the transmission. Slowly we found out the they cheated us and sold me a dead car that they manually changed so that I couldn't find out the problems. What can I do?

  316. 316. Mad Marv [ May 20, 2015 @ 04:41AM ]

    Sorry to hear about your problems with the Honda.
    I'll refer you to the previous answer. Unless you purchased the car in a state that has lemon laws on the books protecting customers which requires the dealer to disclose any knowledge he may have about the poor mechanical state of the car then you're probably on your own. This is why the Buyer's Guide exists. That's the label on the car that you signed at delivery which states any warranty given by the dealer or not. It has two large blocks on the front for the dealer to check. One is AS-IS No Warranty. There are also a number of items on the back where you signed accepting the vehicle that warn customers of common things that can go wrong with used cars.

    You can return to the dealer and ask for help with the repairs, sell the car or trade it in with the dealer or somewhere else.

    Good Luck!

  317. 317. catherine huffman [ May 26, 2015 @ 03:55AM ]

    I started to buy a vehicle used from dealer but found out he signed my name on some papers can that deal b Bill and void

  318. 318. Mad Marv [ May 26, 2015 @ 09:17AM ]

    Good Morning, Catherine.

    If you didn't sign the sale documents then I would say yes.

  319. 319. Cheli [ May 28, 2015 @ 02:06AM ]

    Hi my husband bought a Honda civic vtec I was suppose to learn stick shift but I can't after all and I need a Car asap we got the car leased is it possible to return or atleast trade the car? It's barely going to be a month :(

  320. 320. Mad Marv [ May 28, 2015 @ 09:42AM ]

    Hello, Cheli.
    You can trade or sell it though the payoff is likely to be much more than it's worth. You can also try the swapalease website. This site brings people together trying to move out of their lease. Unwinding the deal though, isn't an option. There are probably professional driving schools in your area that could help you with learning the finer points of driving a manual transmission car.

    Good Luck!

  321. 321. tony [ May 29, 2015 @ 05:29PM ]

    i have a contract with the car dealer and left a deposit. can the dealer back out selling me the car? im in nys

  322. 322. Mad Marv [ May 30, 2015 @ 03:29AM ]

    I'm no legal expert so I can only guess that would be be considered a breach of contract and NY may have laws to protect you. I haven't heard of a dealer doing this though I'm certain it has probably happened.

  323. 323. Roland [ June 01, 2015 @ 04:49AM ]

    Marv, good morning. I purchased a 2015 truck last night from a local Dodge dealership here in Jacksonville, (less than 24 hrs) I am in the military and I cant believe that I let what happen to me happen after I mentor my sailors about car dealerships and how to deal with them. between a maint plan and Ext service plan, it cost $4889.00, a perma plate treatment that I had no idea they did, $1999.00 total for that $6888.00 I want that removed. I don't want the deal unwound, I just want it adjusted to get a lower payment, can this be done?

  324. 324. SJ [ June 01, 2015 @ 08:44AM ]

    I signed a contract for a new car, the dealer had to transport it from another dealer, when the car arrived it was the wrong color and didn't have a feature I requested. Can I unwind the deal? I put money down and financed the balance, but have not taken possession of the car yet?

  325. 325. Mad Marv [ June 01, 2015 @ 04:07PM ]

    Yes Roland, it can be done. Ask the F&I manager to re-contract the deal without the unwanted items. Shouldn't be a problem.

  326. 326. Mad Marv [ June 01, 2015 @ 04:11PM ]

    Certainly, SJ. The dealer didn't deliver on the promise you have with him and the documentation you signed in good faith should reveal that with the right color and features. Demand the dealer either make good on his promise or an adjustment of the price to accommodate you IF you choose to accept the car they're offering. Otherwise, the deal would be considered null.

    Good Luck!

  327. 327. Danny M [ June 03, 2015 @ 01:23PM ]

    I have a problem and I really need help. I traded in a 2008 F350 for 2015 Dodge 3500 . I traded in the truck it was a weekday my credit wasn't the best but nonetheless I was approved I even talked to the bank when I was there it was not a spot delivery it was a deal and we signed the contract done deal. After that I received confirmation that the bank received payment on the original loan and that they had sent the title to clear lake dodge in Houston. Ok so then after 30 days I hear from the original bank that the dealer is trying to get their money bank from the original lender. They haven't been able to do so and I haven't heard anything from the dealer I have no plates and haven't received my first note. I tried calling everyone from the general manager to finance manager they won't return my calls. What is going to happen seems to me when you buy a vehicle and you get the title there are no returns especially after 32 days and counting. I already put 2k miles on the truck and bed liner and tool box. If it was the other way around the dealer wouldn't give me a refund especially after more than 30 days. PLease help don't know what to do.

  328. 328. Mad Marv [ June 04, 2015 @ 05:15AM ]

    The documents you signed should have the finance company name that the dealer placed your loan with. Contact them to see if they can offer any clues. Next, VISIT the General Manager. Don't waste time with phone calls. Take a day off if you must and camp out at the dealership until you can get a meeting. I promise you will get answers to your problem and get this thing resolved.

    Good Luck!

  329. 329. Liz [ June 05, 2015 @ 09:05AM ]

    Problem here need help please.
    I traded in a truck for a car. Papers have been signed, took car home, truck has been paid off and after 3 weeks of driving the car around the finance manager calls me to let me know that the deal didn't go through after all because my mother in law doesnt have a DL. Keep in mind that dealer knew car was being purcahsed for me and not my MiL. (I've never had this problem with previous purchases). What happens now? Car is already under my MILs name. Today is supposed to be my 1st pymt but i have nowwhere to give pymt to.

  330. 330. Juan Jose [ June 05, 2015 @ 03:18PM ]

    Less than a month ago my sister asked me to help her cosigning. I was for it and when we arrived to the dealership we talked about it and agreed I was going to be the cosigner. Then the financing guy came and said that I was going to be the primary in a fast mumble-ling way. So we immediately stopped him and said, wait, I'm the cosigner she's the buyer. He quickly responded, "yes, she's the buyer and you are the cosigner'. So we said, "as long as that is clear then let's proceed". So he went and did the paperwork, the salesman came and said the same thing, (about me being the primary/buyer on the loan) and we immediately stopped him and told him the same thing we told the financing guy. He quickly retracted himself and said, "yes, yes, you are the cosigner and she's the buyer". Then we went to sign for the paperwork and the financing guy asked me to sign 3 different forms/contracts, and asked me to sign on the buyer signature line. So we immediately ask, "why are you asking me to sign here, she is the buyer". So he said, "is just part of the procedure. Don't worry, you will only appear as the cosigner". I was dumb and believed him and signed the three forms. (My sister signed the rest of the paperwork). I was not given any types of copies, (loans, car registration, etc...). Then 2 weeks later I get a letter from the bank congratulating me on my new car. I then find out that the loan is on my name as primary. My worries is not being the primary but being lied to. If I would've known that they were doing that, I would've had gotten a better deal on my own. (By the way, my name is not on the registration card). What are my options? Thank you for your response in advance.

  331. 331. Mad Marv [ June 06, 2015 @ 04:21AM ]

    Hi Liz.
    If your MIL has valid photo ID then she can buy a car and the dealer should have collected a copy before proceeding with the sale. The finance manager needs to be a little persistent with the bank to push this through. If she DOESN'T have good ID then take her to the DMV office and get one issued. The dealer needs to review his legal compliance practices if this sale was allowed without good photo ID.

    Good Luck!

  332. 332. Mad Marv [ June 06, 2015 @ 04:38AM ]

    Good morniug, Juan.
    Obtain a copy of the finance contract and look at the statement next to the signatures. You'll see the words "Buyer" and "Co-Buyer". Neither of you are more contractually responsible for repayment than the other. The lender will often require the person with the best credit to be deemed the "Buyer" for internal scoring reasons. You will both be reported to the various credit agencies as "Buyer" and "Co-buyer". Ultimately, there is no damage. The dealer should have explained this in more understandable terms rather than "mumbling".

    Good Luck!

  333. 333. Charles [ June 07, 2015 @ 06:56AM ]

    I traded a new car with the title for a other car for my wife both of our names are on the title as her name and mine yes the word and is inbetween names she dosnt want this car I traded for and wolud not sign for the trade but after telling the car lot they sold our trade in anyway without her signing off

  334. 334. Mad Marv [ June 08, 2015 @ 04:02AM ]

    Sounds like you may need legal advice. Better call an attorney on this one.

    Good Luck!

  335. 335. Antonio [ June 08, 2015 @ 09:33AM ]

    I bought a car 45 days I ask the sales guy if it had any accidents before he said no and like a dumb a## I believe now I ended up buying a carfax report it came out that the car had accident before 2 years ago is their anything I could do

  336. 336. Mad Marv [ June 09, 2015 @ 03:25AM ]

    Not unless you live in a state where the law requires disclosure of any accidents by the seller. It's very possible the dealership was unaware of any prior damage since they obviously didn't offer you a vehicle history report such as Carfax.

  337. 337. Antonio [ June 09, 2015 @ 12:16PM ]

    I bought the car in Illinois the reason I found out was because I wanted to traded for a bigger car is their anything I could do

  338. 338. Mad Marv [ June 09, 2015 @ 12:27PM ]

    I don't believe Illinois has a lemon law that protects used car buyers. I can't think of anything other than contacting the dealer you bought it from and asking for his help. He might be able to get information from the previous owner that could help. Carfax doesn't always show the complete damage and it could have been a minor fender bender.

  339. 339. jasmine [ June 10, 2015 @ 07:52PM ]

    I negotiated a deal that included my trade-in, which had $3,000 negative equity. I left the dealership w/out signing any contracts, I had not given a down payment, and I drove home in a tester (they have my car) because the car that I am getting does not come in until tomorrow. I am now regretting it. Can I unwind the deal in the am because I didn't sign contracts, didn't give a down payment and I didn't drive home in the car that I bought-so it wouldn't be considered used or depreciated.

  340. 340. Mad Marv [ June 11, 2015 @ 04:35AM ]

    I'm sorry to hear of your dissatisfaction, Jasmine. While I'm no advocate of unwinding a deal because of regret or buyer's remorse, it appears a contractual agreement didn't exist before you left. There are costs the dealer is out of pocket by adding a vehicle to his inventory that he may not have wanted. If you're going to decline then it would be appropriate to offer to pay for those expenses in my opinion. Surely the reason you entered into the agreement was to replace your car with a newer or better one. Perhaps they can work with you on another car that better suits you than the one you initially chose.

    Good Luck!

  341. 341. Toni [ June 12, 2015 @ 06:10AM ]

    Hi, I purchased a used 2013 Ford Focus from a local dealer on Thursday the 4th. Friday I called my salesman Cory to state it feels like the transmission is slipping. He stated bring it in and I will drive it. Being a busy mom working full time today Friday the 12 is the first chance I'm getting to bring the car in. Plus, its scheduled for Corrosion Perforation and Surface Corrosion Protection. Have done research and this year model has problems with transmissions. It's still under warranty plus I purchased extended bumper to bumper warranty. I did this since my last used car I had major issues with it was a 02 Subaru Forrester. Long story short I just want to switch cars to one that isn't know to have issues. Do you think I have a leg to stand on asking to switch vehicles? Thanks!

  342. 342. Mad Marv [ June 12, 2015 @ 12:51PM ]

    Sorry for your trouble, Toni.

    Since almost two weeks has passed, its likely the contract has funded so the dealer would probably refuse to switch cars at this point. However, I will share what I know about the Focus transmission since I work in a Ford store. The transmission is unique and designed for great fuel economy but one of it's inherent side effects is shuddering when driven carefully and at low speeds. It's been described to me as an 'automatic/manual' design. Our service manager tells me they haven't had to replace a single transmission since they started installing them. He told me the clutch is the culprit and that the service department at your local dealer should be able to help.

    Good Luck!

  343. 343. ELIZABETH [ June 12, 2015 @ 11:28PM ]

    Hi, I purchased a 2013 Mazda 5 that was a certified used vehicle, and traded in my vehicle and was told it came with a year bumper to bumper, then the balance of 7 yrs warranty on drive train. I was told it had blue tooth. I discover it does not have bumper to bumper and no blue tooth, plus smaller issues like the window not winding down.. After getting no return calls, I went to the dealer. When we opened my vehicle to inspect issues with window not winding down correctly, there was an overwhelming smell of mold throughout the vehicle.
    the deal has not been funded yet. I put down a deposit. What can I do to get either the deal cancelled, or an assurance that this vehicle is ok and does not have mold or water damage.

  344. 344. Mad Marv [ June 13, 2015 @ 02:50PM ]

    Insist on meeting with the General Manager and explain your situation. I'm CERTAIN you'll get results. Always know this person has the power to make things happen in a dealership. Don't settle for a conversation with anyone else since they've already proven themselves untrustworthy. The Used Car Buyer's Guide you signed clearly states that verbal promises are non binding which is why you need to meet with the GM.

    Good Luck!

  345. 345. David [ June 17, 2015 @ 12:03PM ]

    Hi - I have a question. I leased a 2015 BMW 328i from a local dealer a month and a half ago. The dealership has failed to provide me registration and tags. My temporary registration expired 10 days ago, and to this point the dealer won't give me a straight answer as to what is going on. They have been avoiding my calls, etc for the past 10 days, and I can't legally drive the car in New Jersey for fear of the car being ticketed and impounded. Plus, my payment was due last week and I can't drive it! Do I have a situation where I can unwind the deal and go to another dealer?
    Thanks for the advise

  346. 346. Mad Marv [ June 17, 2015 @ 05:14PM ]

    Take a taxi if you must but get to the dealership and physically visit with the General Manager. Don't waste time with the salesperson, finance manager or sales manager. They've had PLENTY of time to have addressed this issue and have failed. As I've mentioned in other replies, the GM has the power to make things happen in a store like nobody else so make certain that's who you deal with going forward. I can assure that you will get the problem solved without the messiness of unwinding the deal.

    Good Luck!

  347. 347. Michele [ June 17, 2015 @ 06:46PM ]

    We just bought a brand new, 2015, Ram 1500. We test drove a white one that had the dual exhaust, body color bumpers and fascia, and a dial on the dash For The gear shift. Problem? We didn't want white. Salesman says, no problem.. Color is no problem. So we work up numbers, and decide on the color. We leave for them to get all our stuff together to apply for financing. We get approved, head up to get our truck. My husband notices the dual exhaust is missing. We are told that costs extra. In hindsight we should have said something. We continued. We left being new truck drunk.. Happy with our purchase. We stop at a store, I come out and see it.. Chrome on the front. I get in the truck (hubby is driving) but then I noticed the dial is not there, it's the regular shifter. I contact the salesman and I'm told it all costs extra. Should we not have trusted that the deal being worked was for the vehicle we drove just in a different color?

    Here is the kicker... Today, 5 days after the sale, I broke down on a busy street during rush hour traffic and had to get towed back to the dealership. Is there any repercussion? Any solution? Or are we now stuck with the model of truck we didn't want that is now a "fixed" new truck? I am so frustrated! I have tried contacting the General Manager, Sales Manager, their feedback email and the Ram company. No one has acknowledged I even exist! Ugh!

  348. 348. Mad Marv [ June 18, 2015 @ 03:48AM ]

    Good Morning, Michele.
    Sorry to learn about your dissatisfaction. You correctly identified the illness (truck drunk) and I've witnessed it countless times. Unfortunately, there is no cure and after 5 days, there's probably nothing the dealer is willing to do about it since you've already been in contact with the General Manager. In essence, you took the truck without the desired equipment which constituted an agreement on your part. As far as the dealership is concerned, you were satisfied. As I've mentioned before, unwinding a deal is far more than just shredding the sale documents. Vehicles have to be titled, registered and documented. New vehicles pose a particular problem since you became the first legal owner. The process of returning it's status to "new" is far more difficult. I would at least make an actual visit to see the General Manager before giving up. You might be surprised how empathetic he can be and what he might be willing to do.

    Good Luck!

  349. 349. Marie [ June 21, 2015 @ 11:27AM ]

    Just pd 20000 for a suv 16,500 miles the rear view mirror fell off twice, now the engine lights on ..this all happened in three days. Im finance it please help what should I do?

  350. 350. Mad Marv [ June 22, 2015 @ 04:18AM ]

    Good Morning, Marie. Sorry to hear about your trouble.
    Return to the dealership and take it to the service department. These things should be covered under the factory warranty unless the in-service date has expired. Most cars come with at least 3 years or 36,000 miles which will take care of things like this.

    Good Luck!

  351. 351. Arnie [ June 23, 2015 @ 12:25PM ]

    I just bought my car HONDA 2015 less than a month ago and the new 2016 came out I'm wondering if i can trade or upgrade it to the new one? Will that work or am i going to loss money if i do that?

  352. 352. Mad Marv [ June 23, 2015 @ 04:45PM ]

    As wonderful as some brands are, they all depreciate. If you're fixated on the '16 model so much that you'd be willing to suffer the depreciation then make the trade. But bear in mind the '17's will be out about this time next year.

    Good Luck!

  353. 353. laura kane [ July 05, 2015 @ 09:06PM ]

    Wondering i have a signed contract put 1500 down drove off with dealer plates as i was to come. The next morning withanother 1500 then i would be given copies of my contract and regular plates. Two hours later the car broke down. Dealer closed. Called the next morning. They came towed the car and called to say its fixed. I dont want it anymore. They had not been given all the money can i get out of the deal.

  354. 354. Mad Marv [ July 06, 2015 @ 04:27AM ]

    Good morning, Laura. Sorry to hear about your troubles.

    With the exception of the additional down payment, everything seems to be in order. You signed a legal binding contract obligating you to the purchase. Now, I'm not a legal expert and state laws vary so if you're really determined to unwind the sale, I advise you to seek pout an attorney for advice.

    As I've advised others here, a visit to the dealership and meeting with the General Manager might be a better route. The individual has the power and authority to make things happen.

    Good Luck!

  355. 355. Shelby Ford [ July 09, 2015 @ 03:25AM ]

    Today I traded in my 2013 Dodge Charger, which was completly paid off, and downgraded to a 2003 Kia Optima. I needed the cash back to pay for a very important surgery I have coming up. Once I left the dealership, before even driving 30 miles back home the car I have just purchased broke down. A friend of mine got it running again, but I was wondering if and how I should go about getting my car back. I have only had this car for one day and I was suppose to go back to the dealership tomorrow to receive the check they owe me.

  356. 356. Mad Marv [ July 09, 2015 @ 01:39PM ]

    Tell them what happened and that you're dissatisfied. The Kia probably has factory warranty that will take care of your issue but if not then ask the dealer what they can do to accommodate you. You may be surprised.

    Good Luck!

  357. 357. guest [ July 22, 2015 @ 01:01PM ]

    I put a down payment of 1000.00 on a car that the bank did not finance. I did lie about my job. Now the dealership is saying they are keeping my deposit. I admit, i was desperate and lied Marv. The car dealership did as well. They told me to tell the finance company that i put an amount down that i didn't. So i basically lied for them to. He said it was fir my convenience! I never knew one lie to be better than the next as opposed to both blowing up. I returned the car within an hr after the dealership called me. I had the car for 11 days before they called me to bring it back in. Also, they said that I would have a pick up payment that I have never heard of. Am I eligible for my deposit back. Please help

  358. 358. Pamela Chavis [ July 22, 2015 @ 01:31PM ]

    I have an issue with a larger dealership in NC. I purchased a 2011 Dodge Grand Caravan on July 11th. Was very firm on the monthly payment range I was willing to accept. I had a trade-in (2005 Chysler Town & Country Touring with 104,xxx miles) with a little more than 5000 owed to the bank...which I provided the bank information, phone, account #, and current monthly payment amount, etc to the dealership. The general sales manager offered me 3500 for my trade (couldn't offer more due to the $$ owed).

    The first offer amount for the new van I refused (it was out of budget) The sales general manager came to make another. 219 @ 63 months. I asked multiple times about the price and monthly payment as the total price seemed low to me. He told me not to worry about the numbers that is normally handled in the finance area. Would I initial to accept the offer made of 219 @ 63 months Total price. Of course I initialed to accept and met with the finance person. Contract was approved/signed and the finance company approved the application. I should be getting my payment booklet soon.

    The problem is on July 21st the dealership called, there is an error in the contract. They apparently they didn't add the payoff amount to the contract/finance application (which is approved and signed). Now they want to redo the contract for a higher price. What are my options? I was very upfront with them and it seems they purposely withheld the payoff to get the payment amount to what I would agree to. Do I have to return the van or sign a new contract. How will it affect my credit score? What about my inconvenience, mental distress, and time missed at work to deal with this? I just want to keep the van for the accepted offered financed amount. Nothing more or less.

  359. 359. Mad Marv [ July 23, 2015 @ 04:22AM ]

    Good morning, Guest. Sorry to learn about your troubles.

    Misrepresenting any facts relating to your financial status is reason enough for the bank to deny financing and the dealer may be within his rights to keep your cash down payment. Contact the General Manager about your $1000. If he refuses then contact a local attorney for legal advice.

    Good Luck!

  360. 360. Mad Marv [ July 23, 2015 @ 04:38AM ]

    Good morning, Pamela.

    This sounds like a major disconnect between the sales department and the finance department. Morally, you should return and have them add the payoff of your trade to the financing and accept the higher payment. Legally, you may be able to demand they pay off your trade as per the agreement you signed without adding it to the contract. I would suggest an attorney for legal advice right away.

    Good Luck!

  361. 361. Robert Brush Jr [ July 23, 2015 @ 12:00PM ]

    I have a question just bought a truck 26 days ago found out it had no motor put oil in and its still making a knocking sound I took it to the dealership what can I do to put a fire under their ass it does have a warranty Ford F 150 with 90,000 miles on it what's my best bet I live in Detroit Michigan thank you Robert brush

  362. 362. Robert Brush Jr [ July 23, 2015 @ 12:01PM ]

    I purchased a vehicle less than a month ago with a warranty Ford f150 from a reputable dealership in Richmond Michigan it started to make a knocking sound check the oil and there was none in it I put oil in it and it continues to make this sound its at the dealership right now they still haven't looked at it what can I say to them to put a fire under them to get things moving they do have to fix it don't they? Time frame?

  363. 363. Mad Marv [ July 23, 2015 @ 12:54PM ]

    Patience is a virtue when it comes to these things. If the truck has a warranty that was issued by the dealer then they will perform the repair as quickly as possible. The service department will diagnose the problem and repair it. This may require parts they may not have in stock. Parts orders are usually pretty quick so bear with them for a couple of days if that's the case. The Service department is your best bet to keep track of progress.

    Good Luck!

  364. 364. Sandra Brown [ July 25, 2015 @ 08:27AM ]

    My Son has a 2015 elantra that he thought he could trade in for a used car. He wanted something more roomy,mind you my son is 24 and does not have a lot of experience in these matters. According to my son he signed the paper work paid 1200 down on a used yukon denali 2002. The salesman said he could buy out his contract on his 2015 and allow him to purchase the Yukon. Once the dealer completed his deal he handed my son back both sets of keys to both vehicles. Now my son has two vehicles and one income. The plan was to get in a lower payment because his hours have been cut back at work and can't afford the payment on the 2015 elantra. The yukon broke down on him the next day and is now at the dealer ship can we void this deal. He already has one note he can't pay? Please give advice!!

  365. 365. Mad Marv [ July 26, 2015 @ 05:18AM ]

    Good morning, Sandra.

    Lenders base their loan decisions on various reasons. An important part of that decision is monthly income and the percent of all debts including the proposed car payment. If that percent is to high then the loan is likely to be rejected. Have your son ask for a copy of the credit application he signed to be certain his income is entered correctly. If it's not then you may have a case for unwinding the deal.

    Good Luck!

  366. 366. Distraught in NY [ July 27, 2015 @ 05:44AM ]

    Ok this is a really complicated mess but I need help! I purchased a 2009 Malibu from a small (shady) dealership (due to poor credit went to a smaller less known dealership) when I signed all my paperwork I was shown the title and it was clear of any leins. I received a temporary registration until the dealer was to go to DMV and register it. A week later when he tried I was informed the title I saw was fraudulent and the title had a lien. The lein was thru the bank that agreed to finance me for the vehicle, and eventually they assured me all was well that they would release the pervious lein and let me finance the vehicle. Very long story short a month and a half later, after pestering the dealer to register it the right way and getting nowhere still having a temporary registration, the vehicle was totaled in an accident:( My ins is willing and ready to cut the bank a check basically paying off my loan, but one problem.. The dealer can't find original title!:( and without it the insurance won't pay, I still owe everything on my loan, I don't have a car for work ect, annnddd the DMV won't let me turn in old plates until dealer follows thru w his obligation to register it(and can't do so without that title. I have sought legal help and am waiting to hear back from them, but in the meantime I am screwed:( I am a nurse and borrowing vehicles to get to work, and eventually my insurance will lapse from not being able to turn plates in, thus suspending my license. Everyone says they have never seen a mess like this, any help would be greatly appreciated ?!?

  367. 367. Mad Marv [ July 27, 2015 @ 07:14PM ]

    Good evening and sorry to learn about your troubles.

    Contact the owner of the dealership or General Manager if you can. Call your attorney back. Contact New York's State Attorney General's office

    Be the squeaky wheel and call repeatedly until they can't get your name and case off their minds.

    Time is of the essence because it's your money at risk.

    Good Luck!

  368. 368. edward [ July 28, 2015 @ 06:49PM ]

    i bought a certified used car from a dealership. During my inspection, i found a loose bumper and dealer agreed to have it reinstalled. I paid for it and dealer took it to service and promised i would get it back the next day. it has been 2 weeks and dealer kept saying the part came in but it was wrong and i would have it in a week. hence, i am waiting almost three weeks and no car i had paid for. could i void the transaction now and take my money back? i haven't seen my 'new' car and haven't 'driven it off the lot.' thanks

  369. 369. Mad Marv [ July 29, 2015 @ 03:55AM ]

    Good morning, Edward.

    Drop by the General Manager's office on today's visit and express your dissatisfaction to him. Tell him that you're ready to simply unwind the deal and watch him spring into action. I'll bet you get you car back pretty quick. This sounds like a case of poor communication in the service and parts department but nothing that can't be rectified.

    Good Luck!

  370. 370. unhappy honda [ July 31, 2015 @ 08:28PM ]

    great article, my ? is we found a 2011 honda pilot bought it on sunday no trouble with the finacing, traded our 2008 ford explorer :( loved that truck! anyways the honda was missing heated seats and a back up camera I wanted so the saleman said he would have one or the other put on for us with out changing the price of the honda if we bought sunday so we went with the camera. I was VERY VERY adamant about the fact that the camera had to go in the dash/radio area NOT in the rear view mirror. Sales man said no problem. Monday the car had the VSA light come on we finally got it to go off by stopping the car and cutting it off for 15 mins, then tuesday that light came back and so did the break light, the check engine light and the abs light. I called the dealership and they said bring it in they would check it out. we have drove our car 30 miles and been in a loner since and it is now saturdaya week later. they tell me they can't put my camera in the dash without replacing my whole radio which is $945.00 and they only budgeted $500.00 and that all the "lights coming on" was because the computer needed to be re-programmed. I refuse to have the camera in the mirror I don't like it there and I told him that and he said he didn't know what else to say, so I told him he could figure it out or give me my ford back and he said the loan had already funded. what should we do? I am not paying the difference and I will not have a mirror back up cam! thanks for your help!

  371. 371. Mad Marv [ August 01, 2015 @ 06:16AM ]

    Good morning and sorry to hear about your woes.

    It's Saturday so the service department is likely running a skeleton crew and not much progress will happen today. Hop in that loaner and visit the dealership on Monday and ask for the General Manager. He's the guy with the power to get things done. Don't waste time with the salesperson or his boss since they've already failed in their promises.

    Be firm but not loud or ridiculous. Simply state what was promised and that you expect the dealership to follow through. Ask the GM for a reasonable time you can expect to pick up your car. I'm certain things will start moving much faster once this meeting happens.

    This is why we use "We Owe" forms at our store. Any promised work is written down and signed off by both the Buyer and Seller so there is no confusion after the deal has finished.

    Good Luck!

  372. 372. Christine [ August 09, 2015 @ 09:35AM ]

    I bought a 2012 car on Wednesday with the understanding that it was in excellent condition and had never been in an accident. I'm in Utah, and the vehicle was sold "AS IS." The test drive seemed fine enough, but I was not able to have a mechanic look at it. They assured me that it was working great and that they had inspected it thoroughly.

    The finance guy tried to swindle me with thousands of dollars in ambiguous fees and add-on warranties and such without even asking me whether I wanted any of these things. Apparently he thought I can't do math, and he got downright nasty when I asked to see the numbers and started questioning all of the charges. That left a really bad taste in my mouth.

    I live in a rural area 250 miles away from this dealership, and after I got back into my town, two days after signing the papers, the check engine light came on. It seems to be shaking or vibrating a bit much when idling, and I had noticed on the drive home that something is sometimes funky with the engine power when I push the accelerator. It will rev a little while hesitating, then lurch. The other car of the same model which I test drove previously never did that. I also noticed in the first couple of days that the front bumper is a little crooked, so I wonder whether it has been in an accident. The CarFax was clean, but the bumper is slightly wonky. Something doesn't add up.

    The sale contract clearly states that if the pre-arranged funding falls through, the sale is canceled. The name and terms of the specific lender are on the contract, and it doesn't say that I am still bound if they find another lender with the same terms.

    I no longer trust this car. Could I ask the lender to refuse to fund the sale? When I called the lender yesterday, they don't even have me in their system yet. At this point, I would rather just spend an extra ~$3k to get a brand new car with a 10-year warranty and no mysterious history. Please tell me whether this is possible.

  373. 373. Mad Marv [ August 09, 2015 @ 06:09PM ]

    Good evening, Christine.

    You are bound to the Retail Installment Sales Contract until the Dealer says you are not. As I've advised others in this article, the Dealer is the originating creditor and can reassign his rights to a bank or finance company or collect the payments himself. If the named lender on your sales documents decides not to accept the deal then the Dealer can sell it to another. The Dealer and the Lender have a written agreement binding both parties so they likely will not allow the deal to be cancelled due to your dissatisfaction.

    I would suggest contacting the General Manager and see what he can do to satisfy you. He may be willing to unwind the deal and put you in a new car but remember he's under no legal or moral obligation to do so.

    Good Luck!

  374. 374. Christine [ August 09, 2015 @ 08:49PM ]

    This is going to make me sound like a total brat, but I will tell each and every finance company they try to use that I will not be paying them for that car, and they'd be better off not funding it than trying to repo the car and chase me down for the money. I just went through a bankruptcy, so my credit really can't get much worse. What do I have to lose??? Oh, that's right. My $2500 down payment. If the dealership decides to be the lender, then I will default and they can still have the car back, and I will have lost my $2500 for trusting those lying sacks of garbage.

    The vehicle was misrepresented to me, and it's completely asinine that Utah has no consumer protection laws for situations like this. I discovered this afternoon that the rear left window won't roll up from the driver's controls, and that the A/C fan sounds like a hair dryer on its higher settings. Add those to the list with the mechanical and body problems...

    Open bankruptcy lenders set high standards for the cars they will and will not finance. I suspect that when they know what kind of lemon I got, they might agree and withhold funding it.

    I'm really not a loser. I'm a master's-educated professional who fell upon hard times, and I AM LIVID about this stupid car.

  375. 375. Cindy [ August 11, 2015 @ 11:43AM ]

    I purchased my vehicle my down payment was 1500 I did not come up with it in time but they still funded my car I'm making payments but the dealer refuses to fix or release my registration can they legally do that...

  376. 376. Mad Marv [ August 11, 2015 @ 12:41PM ]

    I don't think so, Cindy. You do owe the money and are obligated to pay so it would be in your best interest to work with the dealership. They can refuse to perform any repairs if the vehicle was sold as is unless there was a signed work order before the sale describing the agreed upon work but I don't think they have a choice when it comes to registering the vehicle. That's a DMV requirement. Better call the DMV or an attorney on this one.

  377. 377. Bret [ August 19, 2015 @ 08:03PM ]

    I drove 135 miles to look at a vehicle, and ended up purchasing the vehicle with my pre-approved financing. A couple days after I got home, my bank showed the loan as being completed, but was $12,000 short of what the loan should have been. The dealership made a mistake processing the electronic check, and hadn’t included the money to pay off the vehicle I traded in. The only solution for the situation was for me to refinance 3 days after purchasing the vehicle in order to cover the $12,000 the dealership was short in order for them to receive the release-of-lien for my trade in vehicle. This caused my credit score to drop 115 points in 1 week. This vehicle purchase was the only thing that happened during the last 3 months. Should I contact an attorney, because this will affect my ability to purchase a home in the next 3 years?

  378. 378. Mad Marv [ August 20, 2015 @ 06:05AM ]

    Good morning, Brett.

    I've been at this awhile and haven't heard of an auto purchase affecting a credit score that much. I would suggest contacting the credit reporting provider and ask them directly since that information is proprietary. My guess is that the original auto loan plus the refinancing to cover the payoff in such a short period of time probably contributed.

    I often compare credit reports to a vegetable garden. Many things are needed to make the latter grow. Abundant sunshine, water and fertilizer to name a few. The gardener must be studious to make careful these are monitored to yield the best crop. Your credit report works the same way. On time payments, a good mix of credit i.e. credit cards, auto loans and mortgages show the prospective lender that you can be trusted with a loan. If you're managing your credit well, then you should have no problem getting a mortgage in three years.

    Good Luck!

  379. 379. upset seller [ August 22, 2015 @ 02:10PM ]

    I sold my vehicle to Carbuyers i send pics and the things needed we agreed on a price. I signed a docusign to agree. Dropped car off he gave me fove hundred and was suppose to give the rest on Mon. So now the nexr day he says he inspected the car and it had lots of damage he not going to pay the amount agreed.And i could get car and pay him 500back. Ok i spent money so i had to take offer. But now a week later he still hasnt paid full amount what should i do

  380. 380. Mad Marv [ August 23, 2015 @ 03:21AM ]

    Return to the dealer and ask him in person then wait while he issues the check. If he does not then take your documents to an attorney.

    Good Luck!

  381. 381. Upset Buyer [ September 04, 2015 @ 09:44AM ]

    I purchased a brand new car from a dealership and a week later the bank is supposedly canceling my deal because my cosigner doesn't live wth me. My cosigner DOES in fact live with me but he got his insurance at another address so it would be cheaper because the insurance company was telling him that he had to insure every driver in the house where we lived, and these are roommates not family and I'm not going to insure them and pay all that money when they don't have anything to do with my car. I was unaware that a cosigner had to live in the same household as the other person on the car loan and we already signed all the papers and paid the down payment, so how can they take my car back now?

  382. 382. Lied to [ September 04, 2015 @ 12:21PM ]

    Leased a VW for my 20+ son. Dealer knew this. Someone hit the car with a truck. It never felt right after that so I wanted to return it. That's when the dealership informed me I'd have to pay thousands of dollars for milage and other things. And they wanted the money that same day or they wouldn't take the car back. It was suggested I buy a car on the lot and then they could get me out of the lease. We, my son & I, picked out a nice used car. Did the financing, hours later, they came back & said it had to be a NEW car. I (dumby here I know) agreed. We talked about how it was for my son, now 30, who they told us didn't have bad credit just had none. Anyway, son lost job, actually three ( businesses went out of business etc...) He got a job that doesn't even cover his cheap rent so he couldn't pay for car. Fell behind on payments. I arranged to voluntarily surrender the car. Was told, several times, that I would have to pay processing fee which should only be a few hundred dollars. Returned car. Now I have a bill from VW for $12000.00! Collection agency is calling 7 or 8 times a day! I don't have the money, I don't have the car. Is there anyway out of this?

  383. 383. Mad Marv [ September 05, 2015 @ 04:34AM ]

    Upset-If the only reason is what you stated then get proof that your co-signor lives with you in the form of a cell bill with his/her name or similar document and present it to the dealer so this matter can get cleared up. Should be a simple fix.

    Good Luck!

  384. 384. Mad Marv [ September 05, 2015 @ 07:09AM ]

    Good morning.

    Unfortunately Lied to, the dealer can't be held responsible for an estimate they gave you for any fees associated with voluntarily turning in a car with a loan because the matter is now between the lender and you. The procedures about collection are on the back of the installment sales contract you both signed. In these instances the car is taken to an auction and sold to the highest bidder. If there is more owed than what the bank gets in this sale then they can sue the buyer(s) for the shortfall.

    When you returned to the dealer and traded your lease, the negative equity was rolled into the new car purchase. This is the reason for the collectors hounding you for $12K.

    I'm no legal expert so my advice has little value. Seek out an attorney who can better guide you. There may be options for you to consider.

    Good Luck!

  385. 385. Concerned Returner [ September 07, 2015 @ 06:32PM ]

    Hey Marv,

    I am in Texas and we fell in a love with a vehicle and decided to purchase it (on Labor day - banks were closed) we filled out all of the paperwork (signed everything) and had our credit ran. We completed all paperwork for a sale and gave a check for the down payment. We then drove the vehicle home and in our driveway we tried to pair our phones via bluetooth and noticed the infotainment system was totally out of date and would not suit our needs. We did not get a demo of this while in the purchase process but this was partly our fault.

    We brought the vehicle immediately back to the dealer (hadn't been off the lot for an hour) and explained what was going on - they tried to make it right by offering a discount on a newer model, but the infotainment system was only marginally better.

    We decided to ask to return the vehicle and the GM decided to cancel the contract. (I know they did not have to do this, and I am grateful) The sales guy told us the paperwork would be destroyed. Since we had OUR copy of the paperwork, later that day I returned to make sure we were squared away and to pick up the down payment check we gave them.

    They gave the check to us and when I mentioned destroying the contract, they mentioned they needed to keep it in a "Dead Deal" file and that we should keep our copy. I asked if there was anyway a mistake could happen and the paperwork filed, the finance guy said "What can we do, we don't have the down payment and you returned the vehicle within an hour?" (The vehicle is under 200 miles still and was off the lot for less than an hour)

    We have the original check (and cancelled it for good measure) should we try to get something in writing from the dealership that the deal is cancelled? They seem very trustworthy and professional, but I still am a bit worried.

    Thanks for your help.

  386. 386. Rob [ September 08, 2015 @ 04:13AM ]

    Hi Marv,
    In June I went to a dealer in NYC and leased new car. I trade in my other car for 9k. It's September and dealer can't register the new car because I don't have a valid driver license and cannot provide proof of birth. I was told by the dealer that this will not cause any problems and they will be able to register the car. Can I void the car lease and get the money back for my trade in ? I also discovered that the negotiated price was raised on the contract by 10k. What options do I have ?

  387. 387. Mad Marv [ September 11, 2015 @ 07:22AM ]

    Good morning, Returned.

    Sounds like you dealt with a reputable dealership. It's not uncommon for a dealership to store deal deal documents rather than shred them so I wouldn't worry about it.

  388. 388. Mad Marv [ September 11, 2015 @ 07:28AM ]

    Good morning, Rob.

    I suggest you contact an attorney.

  389. 389. Mikecheck [ September 12, 2015 @ 12:31PM ]

    I screwed up and bought a car last night...I'm in ca so no cooling off...I got home and noticed issues with the car I didn't notice before...again all my fault...the loan hasn't been approved yet...I'm hoping it doesn' there anything I can do to help ensure that as that seems to b my only option

  390. 390. Mikecheck [ September 12, 2015 @ 12:32PM ]

    Can I help a loan not go through for a car I purchased already

  391. 391. Mad Marv [ September 12, 2015 @ 10:01PM ]

    Until a lender or finance company approves the deal as submitted then the dealership owns the contract. They can collect it based on the terms contained herewith or submit it to other lenders until they find one who will buy it, so I don't see a way for you to unwind this deal.

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  393. 393. customer [ September 22, 2015 @ 05:36PM ]

    i bought a car from a dealer to my son, 2 weeks ago, a few days later the dealer called me and said the bank didnt approve the loan because i alreavy jhave a car loan, so they ask to put my son the credit app, which it was ok, we havent signed the contract yet, but now we dont want the car, can i return the car? and, can the dealer charge me restocking fees? or somthing? its been 2 weeks

  394. 394. Mad Marv [ September 23, 2015 @ 02:42AM ]

    Good morning.

    Sorry to learn about your sudden dissatisfaction with the car. If the dealer takes the car back then he may be able to charge restocking fees associated with the two weeks of use and miles and fees he spent registering or titling the car. Since you didn't mention any problem with the car until you discovered your son might have to sign the loan documents, why would you want to return it after the time and research already invested? If you do, then you'll have to repeat the same process at another dealer and may wind up no better than where you are now. I urge you to reconsider and both sign the new contract.

    Good Luck!

  395. 395. unsatisfied Al [ September 28, 2015 @ 05:45AM ]

    I purchased a new $48,000 car less than a month ago. The salesperson assured me that the seats were leather. My driver seat is already "peeling" do to no fault of my own. The seats were misrepresented to me and are faulty. Can I undo or unwind the deal? I will have had the car for one month soon. I've put less than 2,000 miles on it.

  396. 396. Mad Marv [ September 28, 2015 @ 09:43AM ]

    Hello, Al.

    There are only two non-cloth surfaces I know of that manufacturers are using these days. Leather and vinyl and the quality is wide ranging. Few auto makers completely cover the seats with leather and usually advertise or denote on the window label "Leather seating surfaces" or something to that effect. The sides and rear of the seats are usually non-leather.

    Since the car is less than a month old then the seat surface should be under warranty. Check with the service department. I'm certain they can get this replaced for you.

    Good Luck!

  397. 397. MrsLong [ September 29, 2015 @ 05:06AM ]

    Hello, my husband and I just bought a used car yesterday. We ended up needing a cosigner to be approved. We met at the dealership on my husband's lunch break from work so we were in a bit of a rush. He ended up having to leave before he got a chance to sign the paperwork, but we were told that the cosigner could go ahead and sign his portion of the paperwork and my husband could come by after work to sign his. When we went back up to the dealership we discovered that they decided to completely take my husband off of the paperwork and use only the cosigner, which obviously is a huge mistake as we were the ones looking to buy The car, not the cosigner. Now The car note is in neither mine nor my husband's names. The salesperson who should have been at the dealership last night when we went back wasn't there and wouldn't answer our phone calls and the finance department told us there's no way to change the contract and the only thing we can do is wait 6 months to a year and refinance without the cosigner. Is this our only option? What can we do?

  398. 398. Mad Marv [ September 29, 2015 @ 06:29AM ]

    Hit the brakes, make a U turn and head straight back to the dealership.

    Ridiculous! In our world, that's called a "Straw Purchase" and it's against the Dealer/Lender Agreement. Demand to speak with the General Manager in person and get this deal unwound then re-written as originally agreed with your husband included on the deal or leave the car. Obviously the co-signer (now the signor and legal owner of the car) has no idea what happening so he/she needs to be informed. The lender is probably going to call the signor as part of their verification process and will discover what happened anyway so it's best to nip this in the bud.

    I'd love to learn the outcome of this so please post what happened.

    Good Luck!

  399. 399. Megan [ September 29, 2015 @ 06:51PM ]

    Just have a question on labor day September 7th 2015 I drove 2 hours away to purchase a new vehicle I ended up leasing a new 2015 quest I signed the lease and proceeded home the vehicle broke down about half way home they gave me a loaner and I went back Tuesday the 8th to get a different vehchile they said they transfered all info and told me I was good to go I didn't need to sign anything now almost a month later I find out that they dated the contract wrong which made me a month behind on payments because they have my lease starting August 10th 2015 and now they have sent me the registration and tags for the wrong vehicle this whole situation has been awful i still dont have a copy of the contract with the correct vin # only a paper stating there was a vin correction is there any way to back out and get my deposit back so I can deal with a different dealer this dealer clearly has no idea how to do business

  400. 400. Mad Marv [ September 30, 2015 @ 06:43AM ]

    Good morning, Megan.

    There are some lenders and lease companies that will allow a document to be signed correcting a VIN but that wouldn't change the sale date. If your original lease document is dated the 7th of September then your first payment would've been due at signing and the second one due October 7th. The only reasonable way for the deal to be unwound would be if the sale documents aren't in order especially mismatching dates. If the dealer won't provide copies of what they have on file then call the lease company and tell them you suspect a problem. Ask them for copies of what they have on file then compare to what you signed. If these don't match then you need to seek legal counsel.

    Good Luck!

  401. 401. Katie [ October 01, 2015 @ 07:33AM ]

    I bought a car a week ago and I was originally going to be the signer and my husband the cosigner. We went in there 1 time which looking into everything now and looking back was bad that we bought a car on our first trip to the dealership but I had done my research on cars and knew that what I wanted was a mazda cx5. I went in there and talked to a sales rep and he said that they stand behind their cars and that everything here is backed by mazdas warranty. I kept asking for the ticket price of the car since there was no window sticker. It was a 2015 but had 37,000 miles on it. I was told it was a service vehicle. I figured since it had been inspected and approved by Mazda that the car had maitence records. I went back a few days later to get the records and they handed me one sheet of paper that had practically nothing done on it. They told me that was all they had. after discussing it further we realized they had never done any isnpection or oil change ANYTHING to the car prior to me purchasing and driving it off the lot. After doing to oil change and alignment etc they found out the company that had to car prior used to wrong kind of oil and oil filter which in the fine lines of the warranty contract voids the warranty that we made $2500 for. Please help. we financed the car and I put down $2000. I just want to start over. I still want a mazda but maybe not from this dealer. Thank you.

  402. 402. Katie [ October 01, 2015 @ 07:40AM ]

    Sorry I forgot to put, we ended up paying $29k not including finance charges and Im not even on the loan anywhere just my husband.

  403. 403. Mad Marv [ October 01, 2015 @ 08:38AM ]

    Good morning, Katie.

    Sorry to learn about your dissatisfaction.

    There could be a couple of reasons the financing was done just in your husband's name. Perhaps credit scores played a part helping with a lower APR or other things in each or your credit reports could have made the financing more advantageous with just him as the signor.

    Unfortunately, verbal assurances and promises don't usually hold weight in these instances which is why it's always a good idea to have any pre-owned vehicle inspected by an independent technician, preferably one with manufacturer experience. Even though you believe you were duped by the salesperson, it's likely the store had no knowledge of the maintenance habits of the service company prior to it being traded in. One would assume any company buying a new car for the first time would read the service requirements and change oil/filter to meet manufacturer specs, yet you now have a car that wasn't.

    You may have a couple of options here.

    Ask the dealer's General Manager if he'd be willing to unwind the deal and place you in another car after you've checked it out to make certain you would be satisfied.

    You could also ask the dealership to rewrite the service contract you now have with one that doesn't have such stringent requirements concerning the past oil/filter choices.

    Good Luck!

  404. 404. Monica [ October 01, 2015 @ 09:55AM ]

    Hi Mary, We bought a used car from a dealership, we have had the car a month and we received a call today stating that we have to return the car because the previous owner did not pay off the car and they cannot obtain a title. The dealership stated that we could either chose a comparable car in the inventory or we could obtain our trade in car back. What rights do we have as a buyer? My trade in has already been paid off so now I'm going to have to get another loan to take my old car back. Thanks!

  405. 405. Monica [ October 01, 2015 @ 10:05AM ]

    Sorry I meant to type Marv and it came out Mary :-)

  406. 406. Mad Marv [ October 01, 2015 @ 10:31AM ]

    Good afternoon, Monica.

    I've been called worse than that so it's not a problem.

    Though very rare, there are times when a customer will represent their trade is paid off when in fact it is not. There's probably an interesting story behind this but it would likely be speculation on my part so we'll deal with your options.

    The dealer is offering to unwind the deal because there is no remedy. I would take the first offer and select something in their inventory then call the experience 'good'. I assume they still have your trade in their inventory so yes, you would have to borrow the money to get it back if that's the option you choose.

    The dealer paid off your loan on it when you traded so he is out the money as you are out of a car. Both you and the dealer benefited from the transaction based upon everything being correct but now you're both in an uncomfortable situation which can be easily solved with some compromise on both sides.

    As far as "rights" go, you are entitled to the agreed upon value of your trade between you and the dealer.

    Good Luck!

  407. 407. Ed [ October 02, 2015 @ 01:55AM ]

    Hi Marv, I signed a contract for a used car and walked off the lot without the car. I did not provide proof of employment or income. When I left the lot, I realized I made a huge mistake and contacted the dealer to cancel the contract. I received a letter 22 days later that I was denied the loan due to lack of credit history. Is the contract unwind if I did not take physical delivery of the vehicle or do I still owe them?

  408. 408. Mad Marv [ October 02, 2015 @ 03:26AM ]

    Good morning, Ed.

    I assume proof of employment and income was a condition of the deal which is why you didn't take physical delivery of the car. In most cases, signing the installment sales contract and accompanying documents consummates the transaction whether you take physical delivery or not.

    Now, bear in mind that even though the dealer is the initial creditor, he isn't a bank. The dealer assigns (sells) the contract to a finance company which is why you got that letter of denial. You'll probably get a few more as the dealer was seeking a lender to approve the deal with the least amount of conditions. Apparently there was one that required proof of income which you failed to produce. When you called the dealership to cancel, they withdrew the deal which is why they haven't been calling.

    If you still have concerns, then call the finance manager or the General Manager.

    Good Luck!

  409. 409. Ande [ October 07, 2015 @ 04:26PM ]

    Ed, I need help! I purchased a new 2015 CRV last week and took it back to the dealer the next day because it was shaking so badly, little did I know this was a known issue. I tried to have them undo the deal at that point because I was so unhappy. They refused and agreed to switch out cars. I swapped out the car for a 2015 Civic. I've been in tears every night becUse I hate this car and I was forced to get "something". Fast forward 1 week and the dealer calls me and says they misdated, etc my contract and need me to come back in and resign the contract. Why would I go back and solidify a deal I don't want? Can I use this as leverage to get out of this nightmare? If I refuse to resign the deal, can they do anything to me? I just want my trade in back(which hasn't been paid off yet through the new financing because the contract is bad) and my deposit. Please help! Thank you!

  410. 410. Ande [ October 07, 2015 @ 05:29PM ]

    Hi, I need help! I purchased a new 2015 CRV last week and took it back to the dealer the next day because it was shaking so badly, little did I know this was a known issue. I tried to have them undo the deal at that point because I was so unhappy. They refused and agreed to switch out cars. I swapped out the car for a 2015 Civic. I've been in tears every night becUse I hate this car and I was forced to get "something". Fast forward 1 week and the dealer calls me and says they misdated, etc my contract and need me to come back in and resign the contract. Why would I go back and solidify a deal I don't want? Can I use this as leverage to get out of this nightmare? If I refuse to resign the deal, can they do anything to me? I just want my trade in back(which hasn't been paid off yet through the new financing because the contract is bad) and my deposit. Please help! Thank you!

  411. 411. Mad Marv [ October 07, 2015 @ 06:33PM ]

    Sorry to learn about your dissatisfaction.

    Morally, I think you should re-sign the corrected contract on the new Civic and call it a good lesson learned. "Why?" you might be saying to the computer screen. Because the dealer was gracious enough to allow you out of a contractual obligation they didn't have to.

    Is there a legal loophole? Possibly, since they made a mistake and your signature is required to make things right between them and the lender which the loan is being assigned to. My professional advice is to politely ask the General Manager if he can possibly put you in a vehicle that makes you happy and pay whatever price is needed to close the deal.

    I'm betting you visited this dealer because of the reviews and reputation they have developed from years/decades of laboring to do the right thing where their customers are concerned. It appears they demonstrated this by putting you in another car right away. I can assure you it's a costly thing to change cars after the fact for a dissatisfied customer because we've done it many times.

    Listen, I want you to be satisfied but the dealer you've been working with has a financial investment and wants to please you more than you can imagine so give them another chance to get it right instead of walking away only to begin this process all over again with another dealer who might not have your best interest at heart.

    Good Luck!

  412. 412. Jason [ October 16, 2015 @ 05:20PM ]

    If I take the car back to get my traded one do I just swap plates

  413. 413. Mad Marv [ October 17, 2015 @ 12:19PM ]

    I assume so. Check with the dealership too see if they've already registered the new car. If they have then the plate may have already have been registered as well. If this has happened then contact the DMV to get your old plate re-registered to your old car.

  414. 414. HURTONE [ December 10, 2015 @ 09:58AM ]


  415. 415. HURTONE [ December 10, 2015 @ 10:08AM ]


  416. 416. Mad Marv [ December 13, 2015 @ 05:01AM ]

    Sorry to learn about your troubles with this dealer. This sounds like a matter for the justice system and a good lawyer so you may need to hire one.

    As far as the financing goes, I can see no reason this incident could be tied to your financing though a good attorney should be able to answer that question.

    Good Luck.

  417. 417. Dan [ December 29, 2015 @ 04:26PM ]

    Mad Marv ~ I recently leased a 2016 Acadia AWD base model. Within 72 hours I was getting extreme lower back pains/discomfort. I drove another vehicle to make sure it was not me and there was no pain. I tried a few different things and there was no change so I called the dealership. They said I should not be in pain and would help me. I went in the next day and they said they could not help me which was frustrating. Why have me come in to tell me that? I said I would lease another GMC or upgrade but no budging. I just emailed General Motors to see if they could help. They said they do not want me to be a dissatisfied customer or in pain. Do you think they will follow through and help? Thank you.

  418. 418. Mad Marv [ December 30, 2015 @ 04:44AM ]

    Sorry to hear about your dissatisfaction, Dan.

    Since you've already tested a seat on another Acadia, and as strange as it may sound, the seat frame on your truck could've been assembled incorrectly. While not necessarily a case for unwinding your lease, I feel certain GM will be able to satisfy you in some way which probably will include a factory service technician expert in seat design to examine your vehicle. Persistence pays off so don't let this thing drag. Keep emailing and calling until you get a visit which will likely occur at a dealer close to you.

    Good Luck.

  419. 419. Gina [ December 30, 2015 @ 03:52PM ]

    I recently lease a new Nissan Rogue 2016. Same day driving it I noticed a squeaking noise coming from the car I had to go back the next day and return the key for the vehicle that I traded in. I told the sales person he then directed me to the service station. They told me to come back in two weeks to take a look at the problem. I decided not to wait for 2 weeks I went yesterday. The call was released last week Monday. Now my vehicle is sitting in the shop Disassembled. I would like to know if I can go in and request another vehicle because a brand new vehicle should not be in the shop disassembled because of the squeaking noise. I was that this happened before I would like to know if I can just go in speak to the manager and see if they would just give me another car.

  420. 420. Mad Marv [ December 31, 2015 @ 07:04AM ]

    Good morning, Gina.

    Sorry to hear about your problem so soon in the ownership experience. The reason the service department told you two weeks was probably because of other customers getting their cars corrected under the recall. I doubt you'd be successful but there's nothing at all wrong with you asking the General Manager to unwind the lease and replace it with another car though the recall repair should be confirmed before this is done. Word of advice-don't be dramatic. Asking for help goes a long way when considering such a drastic resolution.

    Good Luck!!

  421. 421. Jad Kimi [ January 11, 2016 @ 02:03PM ]

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  422. 422. james [ January 14, 2016 @ 07:57AM ]

    car is still under 100,000 mile warranty, I was pushed towards getting a 2015 versa nd I hate it . Since the day I left the lot everyone's rude and wants to do nothing it's taken me 7mts to get my extra key. How do I get out of this car and traded for something different, even if it's older

  423. 423. Mad Marv [ January 14, 2016 @ 11:34AM ]

    Good afternoon, James. Sorry to learn about your troubles.

    I was going to suggest your selling dealer but it sounds like the relationship is broken. You can try selling it outright or trading it for another. If the car is financed and your balance is at or above what it's appraised value is then you may have to eat the negative equity with cash down or roll it into the next deal. A lease could be the answer as well though keep in mind that leasing companies have max limits in relation to MSRP. The advantage of the lease is walking away from the car in 3 years and the negative equity as well. 7 months is probably too long to unwind the deal unless there is some loophole based on the documents you signed.

    Good Luck!

  424. 424. ebaca [ January 17, 2016 @ 07:29AM ]

    Please help me - I can't find advice anywhere. My husband was involuntarily institutionalized with bi-polar disorder. 2 days before, he purchased (unknown to me) a 2015 Dodge Durango. I went by the dealership and told them he could not accept the vehicle and that the $1500 check he wrote for the deposit was no good. They told me to get an attorney as the deal had been made. Apparently my husband signed papers, although I can't find them. Then they delivered the Durango to my house and put the key in the mailbox. My husband is in no position to help me with this, and there is not enough money in the account for the check. He was clearly not in his right mind when he purchased this vehicle. What can I do?

  425. 425. Mad Marv [ January 17, 2016 @ 04:20PM ]

    Good evening, Ebaca.

    My heart goes out to you and your family and sincerely hope your husband gets the professional help that will enable you all to return to a life of quality with the tools to manage this horrible disease.

    A couple of points to ponder.
    If your husband was diagnosed before he entered into a contract to buy the car it still wouldn't be the responsibility of the dealer to refuse to complete the deal because we're not medical professionals. Good common sense is if the customer is behaving erratically then it might be good to have them return at a more appropriate time. I've witnessed deals where customers appeared to be intoxicated and we refused to complete the transaction. Bi-Polar disorder would probably be harder to detect so the dealership acted in accordance with sound business practice at the time. As far as proof of signed documents, I'm certain they can provide such.

    Then there is the matter of the check for the down payment. The dealer can seek legal relief and actually have your husband arrested for this if the check doesn't clear.

    Now, I would suggest hiring an attorney because I can't offer legal advice. If the finance company which the dealer sold the contract to decides to hold your husband financially responsible-even in light of his medical condition-then your attorney will have to closely examine the case to determine what remedy is needed and what rights you may have in your state.

    I hope your problem with the dealer gets resolved and your husband's health improves. Good Luck!

  426. 426. Mad Marv [ January 18, 2016 @ 03:47AM ]

    Ebaca-a reminder that the dealer has the ability to unwind the sale. However, they must decide to do so which is why they-and I-suggested you retain an attorney. If this is a corporate store (one part of a large chain of other dealerships), it may be against their in-house policy to do so. An attorney's legal push could cause them to be motivated to unwind if there is any impropriety.

  427. 427. Starr Micalizzi [ January 19, 2016 @ 06:57PM ]

    I totaled my car and had to get a new one. The insurance appraisal didn't cover the balance and I had no gap insurance. The dealership let me purchase the car and they rolled what I owed into the purchase price. When I drove it off the lot they they withheld the papers I would need to register it until I could prove the insurance company had made their payment. I called them 2 days before my ten day plates expired and they said they would send the papers that day. It is now 10 days past the expiration date of my plates and still no papers. I want to return the car now it's been such a headache. What should I expect when I go and tell them to take the car back? Will they do it? Any advice would be greatly appreciated!

  428. 428. Mad Marv [ January 19, 2016 @ 08:18PM ]

    Sorry to learn about your problem, Starr.

    I do not know if your can return the car so easily. Most states require immediate application for title and registration without reservation. First, demand to see the General Manager and ask for the vehicle to be immediately registered. If he doesn't comply then I suggest you consult an attorney for legal remedy.

    Good Luck.

  429. 429. JD [ February 01, 2016 @ 06:20AM ]

    (1/2) I purchased a new vehicle yesterday. I actually started the process on the internet and negotiated the out-the-door price through email before I even set foot in the dealership. Get to the dealer, take the test drive, price is already negotiated so we're ready to go. I also have a trade-in which we then negotiate separately and come to an agreement on as well. So we've got a deal and are ready to go to finance. I have excellent credit so no problem getting approved at the best rate offered through the dealer, no downpayment required.

    Here's where it gets hairy. I had about 4K equity in my trade and I requested to be cut a check instead of putting it toward the downpayment on the new vehicle (with the vehicle financed at a low 0.9%, I'd rather take the cash instead of saving a measley $100 in interest over the life of the loan by putting it towards a downpayment). Salesman says he's never had someone request that before so he'd have to ask. He comes back and says it's no problem, but they would have to adjust the initial sale price up in order to cut a check to me after the fact. When I'm with the finance manager, he shows me the up-adjusted sale price and points out that if I subtract out the AGREED upon sale price then the numbers still add up to the out-the-door price, and he's right. All of this seems odd, but I figure it has to do with their top line vs. bottom line, so as long as it comes out the same for me in the end, what do I care.

  430. 430. JD [ February 01, 2016 @ 06:23AM ]

    (2/2) However, once I get home I realize I have no documentation showing that the dealership still owes me 4K. The purchase contract shows a "credit" of 4K, but then in the finance application it shows that same credit being applied as a downpayment. He specifically asked me toward the end of the process if I was putting in a downpayment and I said no. I have plenty of documentation showing the agreed upon out-the-door price as well as the value of my trade. As I was leaving, he also flat out told me I could expect to receive the check in the mail in a few business days once the financing goes through. So NEVER would I have signed for that sale price if I thought for one second I wasn't going to get back a check for the equity of my trade.

    This is not being upsold for a few hundred bucks, this is potential several thousand dollars in cash back I'm all the sudden petrified I didn't hold them to. Should I be worried or does this sound legit and should I give the dealer time to honor the cash back I was promised?

    P.S. - There is no buyer's remorse here, I love the car and want to keep it, so long as the terms of the deal are honored.

  431. 431. Mad Marv [ February 01, 2016 @ 11:25AM ]

    Good afternoon, JD.

    Sorry to read about your confusion. The dealer should have REDUCED the trade allowance and cut you a check for the $4K equity. Net result is the same amount financed unless your state allows trade credit toward tax but this is the proper way to do it. The reason being is that the scenario you presented means the finance company is floating a loan for the $4K and your payment is the same as if you hadn't asked for cash back from your trade. The reason the finance contract showed $4K as a down payment is that the FTC considers all cash, trade equity and rebate as "cash". The original deal was hiked up by the $4K you requested and the calcs still showed the $4K trade equity as "cash".

    I'd ask the dealer for a signed letter confirming the $4K and when it will be paid.

    Good Luck!

  432. 432. HI [ February 04, 2016 @ 06:47AM ]

    I purchased a new car a couple days ago and have just found out that there was a stop sale on this specific model when I purchased the car. I do not want to keep the car as it will possibly require a major repair and will require a long wait to even get the necessary parts from the manufacturer. What would be my course of action here against the dealership? They have evidently broken the law here.

  433. 433. Mad Marv [ February 04, 2016 @ 09:15AM ]

    Good morning.

    Sorry to learn about your problem. Some of these "stop sale" orders are associated with safety recalls and do not forbid the dealer from selling the car. If the order relates to something else then there might be a problem. Here is a link published by the National Automobile Dealers Association.

    I would suggest immediately returning to the dealership and meet with the General Manager. I'm certain this can be worked out to your satisfaction.

    Good Luck!

  434. 434. Robert [ February 04, 2016 @ 10:25AM ]

    Hello. I went to a dealership almost 45 days ago with approved financing through my bank. We haggle out a deal and the finance manager begged for an opportunity to beat my approved deal. I reluctantly caved. He didn't beat my deal, but matched it and then suggested going to my bank later and refinancing for a lower rate. In order to approve the deal, he said I had to buy the $2500 extended warranty. I did. Fast forward 40 days and the lender still has not funded the loan. Says they cannot verify income ( I'm self employed ). At this point I'm frustrated contacted my bank again and got reapproved in minutes. I'm starting to think I want to back out of this dealership and go somewhere else. Can I? The dealership says no, they can get funding somewhere else (reassign the contract) and if so, I have to agree since I've already signed the contract and if I take the car back, it will be considered a repossession. Is this true or can I unwind the deal. If not, can a back out of adding the warranty to the reassigned contract? BTW, I had no trade and no down payment.

  435. 435. Mad Marv [ February 04, 2016 @ 01:32PM ]

    Good afternoon, Robert.

    What can I say? Geez! I assume you like the car so taking it back would just be a mess. I would propose this: Since the dealer hasn't assigned the contract to a finance company, simply bring them a check from your finance source, have them change the lien and consider this a learning experience. This F&I manager didn't operate ethically by making the service contract a condition of loan approval. I'm sorry he represents my profession in that dealership.

    As far as the service contract goes, the money you were charged sounds fair. These programs are great to have. My family buys them on all their cars and I recommend you reconsider even under the circumstances. If you decide to keep the coverage, have your finance source add it to the total and settle this matter with the dealer.

    Best of luck to you!

  436. 436. Laz [ February 12, 2016 @ 09:43AM ]

    Hi. I purchased a car from a Honda dealer in Colorado. The dealer did not "sell" me the car, instead the VIN was for another vehicle. I discovered this nine months after the purchase. I was told by county DMV to bond for title, then Titles and Registration denied me the right to bond. I was then told by Titles and Registration to title-transfer with the other victim of this debate, then denied the right to title-transfer when Titles and Registration declared the title "invalid." Now, I am told to buy the car from the dealer and record the lien of the lender on the new title. However, the car has been sold to someone else and the dealer cannot lawfully sell the car. What is your advice?

  437. 437. Mad Marv [ February 12, 2016 @ 05:05PM ]


    I've was involved in a mix up like this many years ago. Two identical Cadillacs but just different colors. We discovered the mistake inside of 2 months. In my state, lenders allow substitution of collateral by replacing the VIN's on the original note with the correct one. A simple document signed by all parties suffices. The titles are reassigned to the lien holders and all works out. Approach the General Manager about this and they should be able to contact the finance company and coordinate the necessary steps to correct not only your problem but also the other customer's issue that have the car answering to the VIN on your documents.

    If you can get no satisfaction then contact an attorney.

    Good Luck.

  438. 438. sherrie [ February 22, 2016 @ 07:47AM ]

    Hi. I went to a used car dealership on the 11th and put down payment on vehicle. It had a few lil problems they were gonna fix so dealer gave me temp vehicle w temp tags for 5 days. Had bad weather that caused dealership to be closed so was faxed another temp tag for 5 days. Went back and other problems were present. Mechanic was rude and he fired him. Given temp tag for 5 more days and vehicle still isn't fixed. Bank that financed hasn't called to set up payment arrangements and on the way there now and w no mechanic vehicle still won't be fixed. Dealer wants to give me something else but in order to do that I have to give more money and payments will be higher. Can I get out of this deal since I have had yet to have the vehicle and insurance has already been taken for the month on it. PLEASE HELP

  439. 439. Mad Marv [ February 23, 2016 @ 06:52AM ]

    Sorry for your troubles, Sherrie.

    It seems reasonable to ask out of the deal if the dealer can't repair it per the agreement. If they can't move you into a vehicle that satisfies then ask for it to be unwound. Shouldn't be an issue but if so, then contact an attorney for guidance and advice.

    Good Luck!

  440. 440. Patrick P. [ February 25, 2016 @ 03:35AM ]

    Hi Marv long story short i recently rented a 2016 f150 ecoboost i was so impressed i went to the local dealer to inquire on a new they only had a white one so i walked away....they called me back begging for my business "pretty much" and said they had a presidents day sale with 7K rebates from manufacturer and what could they do to earn my business..............hmmm so i said OK same truck? same deal? but in grey.......they called 30 minutes later and said come on down we have it so i did.........we made a deal, on the way home home it was discovered that it wasnt an ecoboost it was a V-8 "i missed it during the sale" we were originally standing there looking at an ecoboost, their responses are they no longer own the truck i do and could trade it in if i wanted "with significant cost to me' im sure, my question is HOW could a truck salesman never talk to a customer about Engine size "thats really important" we were standing there looking at the ecoboost how could he miss that, honestly i feel that bait and switch has taken place and now its "sorry your the new owner" nothing we can do but then again why would they they got their money, this is a reputable dealer in Tucson how could they allow this to happen then not be willing to fix it immediatley.


  441. 441. Mad Marv [ February 25, 2016 @ 05:12AM ]

    Good morning, Patrick.
    Sorry to hear about your troubles.

    Bait & Switch laws usually refer to advertising one thing and delivering another. In this case, the dealer seemed to have represented in some clever way that this vehicle had the engine you wanted. Now you're feeling duped. I'd suggest visiting the General Manager to plead your case and see how he handles it. Obviously, trust has been broken here but the GM may not be aware of what happened so try your hand dealing with him only. If that fails then consult an attorney to see if Arizona law can offer a solution because states vary in certain situations. I do hope the best for you in this situation.

    Good Luck!

  442. 442.</