The Industry's Leading Source For F&I, Sales And Technology

Certification & Training

NADA-ATD Academy to Hold Weeklong Service Seminar

March 25, 2014

MCLEAN, Va. — NADA-ATD Academy will conduct a weeklong advanced service seminar focused on strategies, processes and best practices designed to maximize productivity and profitability of dealership service departments. 

Led by Instructor Robert Atwood, this interactive seminar will be held Monday, April 21, through Friday, April 25, at the headquarters of the National Automobile Dealers Association (NADA) in McLean, Va.  Atwood, an industry trainer and expert on fixed operations, will address a wide range of hot-button topics and challenges facing dealership service departments. They include:

  • Problem identification (repair order analysis, telephone service sales with mystery calls conducted, and non-dealer pricing strategy);
  • Current situation assessment (departmental analysis, profit-centering and expense analysis and service analysis);
  • Personnel techniques (proficiency assessment and staffing requirements, customer handling and write-up procedures, and repair order and warranty management);
  • Production techniques (conventional, work groups and teams);
  • Legal requirements (lemon law, mechanic/garageperson’s lien and bailment, OFAC/GLB and more);
  • Shop scheduling and loading (appointment and scheduling procedures, hours-available calculations, and comebacks);
  • Idea session and SWOT analysis (participant-provided ideas for contributing to greater profits/savings and an in-depth homework assignment using skills acquired during the week);
  • Managing by objective (leadership techniques, practical job aids and tools, and service manager’s quick-check).

To register for the seminar, go to NADA Service Seminar call (703) 821.7216.

Your Comment

Please note that comments may be moderated. 
Leave this field empty:
Your Name:  
Your Email:  

CLOSE [X]

READ NEXT

Industry Summit Adds Dealership Sales & Technology Track

Dealership Sales & Technology joins the F&I, Special Finance and P&A Leadership tracks for the annual event, which will be held Sept. 8–10 at Paris Las Vegas.