The Industry's Leading Source For F&I, Sales And Technology


Part II: Tackling Adverse Action Notices

April 2009, F&I and Showroom - Feature

by Jim Ganther

As the old saying goes, timing is everything, especially when it comes to adverse action notices. Equally important is the content of an adverse action notice, especially given the penalties associated with noncompliance.

Any creditor failing to comply with a requirement imposed by the Equal Credit Opportunity Act (ECOA) or Reg. B is subject to civil liability for actual and punitive damages of up to $10,000 in individual actions, and up to $500,000 (or one percent of the creditor’s net worth, whichever is less) in class actions. This excludes recovery of costs and reasonable attorney’s fees.

Under the Fair Credit Reporting Act (FCRA), a dealership’s liability can be divided into two categories: civil liability to a consumer for noncompliance, and exposure to civil penalties in enforcement actions brought by federal or state authorities. A court will also distinguish if a violation under the FCRA is willful or negligent.

A dealership found to have willfully violated the FCRA is liable to affected consumers in an amount equal to the sum of any actual damages sustained by the consumer, or statutory damages of no less than $100 (and nor more than a $1,000) per violation. A court will also determine what punitive damages it will allow, as well as court and attorney’s fees the customer can recover.

A negligible violation of the FCRA means a dealer is liable to affected consumers in an amount equal to the sum of any actual damages sustained by the consumer, as well as court and attorney’s fees.

Currently, courts are divided on whether amendments to the FCRA in 2003 eliminated consumers’ rights to sue for adverse action notice violations. Regardless of the divide, it is recommended dealers comply with the FCRA requirements, as a dealership may also be liable for civil penalties in an enforcement action brought by the Federal Trade Commission (FTC) or a state attorney general.

ECOA Content Requirements

Although the content of an adverse action notice will fall beyond the purview of the F&I department, the ECOA does require the notice to contain a specific reason for the dealership’s inability to secure financing. This is information an F&I manager will provide.

Dealers can also make use of a “simplified notice.” It should contain language notifying the customer of his or her right to receive a statement if the request is made within 60 days of the notice.

Since the simplified notice requires that the individual issuing the notice be listed, care must be taken in selecting the individual assigned this task. The Association of Finance and Insurance Professionals (AFIP) recommends designating a corporate officer (e.g., F&I director or comptroller) who is well versed in F&I practices and the requirements set forth by the ECOA and the FCRA.

It is also recommended that the dealer principal, competent counsel, and those responsible for F&I operations consult the Federal Reserve Board’s model forms (and the simplified adverse action notice derived from these forms) in developing a roster of acceptable reasons for denial.

Your Comment

Please note that comments may be moderated. 
Leave this field empty:
Your Name:  
Your Email: