BMW Financial Services Partners With Chordiant Software

CUPERTINO, Calif. — Chordiant Software Inc. will provide BMW Financial Services with its Cx Decision Management solution and predictive modeling capability to improve the captive lender's collections management and treatment of delinquent accounts.

BMW Financial Services will use the Chordiant solution to drive better risk and behavioral based actions to resolve account defaults and improve customer interactions. Chordiant Cx Decision Management is comprised of a suite of predictive decisioning applications to help companies become more responsive to customer needs and more agile in the face of market pressures.

“Reducing credit losses while preserving a strong customer base is more important than ever, and how a company effectively manages its treatment resources and customer touch points on the collections side during a recession can dramatically affect how customers respond to the company during the recovery,” said Rob Walker, vice president of strategy and innovation for Chordiant Software. “Chordiant allows companies to automatically weigh overall customer risk and payment history before recommending a uniquely personalized collections approach to ensure the optimal treatment of the customers.”