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[Video] Tip of the Week: F&I Manager Talks Props, Repeat Customers, Service-Drive Sales

September 18, 2012

It’s rare that a customer request an F&I manager by name, but Gerry Gould has found one. He goes one-on-one with this  longtime F&I manager to get his secrets to capturing repeat business and turning service advisors into F&I advocates. The F&I manager also reveals what products are on his menu, and discusses how he uses props to sell them.

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