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Training Calendar

Legal and Regulatory Issues Today

8/6/2002

August 6 - One day event Quality-dealer.info Web Conferencing: Legal and Regulatory Issues Today. 9:00 am CST. Module # 2 The Role of F&I. This short, dynamic training session will provide you valuable ideas and techniques designed to improve your penetrations and CSI. And you don't even have to leave the office! This is an easy, innovative and inexpensive way to bring training into your dealership. For more information, visit www.quality-dealer.info to register

Quality-dealer.info

Training Calendar

Legal and Regulatory Issues Today

8/6/2002

August 6 - One day event Web Conferencing: Legal and Regulatory Issues Today. 1:00 pm CST. Module # 3 Building the Customer Interview. This short, dynamic training session will provide you valuable ideas and techniques designed to improve your penetrations and CSI. And you don't even have to leave the office! This is an easy, innovative and inexpensive way to bring training into your dealership. For more information, visit www.quality-dealer.info to register.

Quality-dealer.info

Training Calendar

F&I Seminar

8/6/2002 - 8/9/2002

August 6 - 9 Kelly Enterprises F&I Seminar, Irvine, Calif. Call (800) 336-4275 for registration and hotel information. Limited seating available to maximize the learning experience of participants. For more information on Kelly Enterprises, visit JLKelly.com.

Kelly Enterprises

Training Calendar

Legal and Regulatory Issues Today

8/5/2002

August 5 - One day event Quality-dealer.info Web Conferencing: Legal and Regulatory Issues Today. 1:00 pm CST. Module # 1 Forecasting and Planning. This short, dynamic training session will provide you valuable ideas and techniques designed to improve your penetrations and CSI. And you don't even have to leave the office! This is an easy, innovative and inexpensive way to bring training into your dealership. For more information, visit www.quality-dealer.info to register.

Quality-dealer.info

Training Calendar

Legal and Regulatory Issues Today

8/5/2002

August 5 - One day event Quality-dealer.info Web Conferencing: Legal and Regulatory Issues Today. 1:00 pm CST. Module # 1 Forecasting and Planning. This short, dynamic training session will provide you valuable ideas and techniques designed to improve your penetrations and CSI. And you don't even have to leave the office! This is an easy, innovative and inexpensive way to bring training into your dealership. For more information, visit www.quality-dealer.info to register.

Quality-dealer.info

Training Calendar

F&I Selling Procedures Seminar

8/5/2002 - 8/7/2002

August 5 - 7 Three-Day F&I Selling Procedures Seminar. College of Automotive Management, Santa Ana, CA. Mon-Fri, 8:30 a.m.-5:30 p.m., 30 hours of instruction including CSI, preparing mentally, product knowledge features and benefits, benefit selling with menu and package selling methods, F&I procedures before the sale administration/verifications, contract disclosures, objection handling ("I can't afford it" and "I'll take my chances"), extensive role play critique and videotape. For more information contact 714-436-0700 or e-mail [email protected] For detailed course information, visit www.collegeofautomotive.com.

College of Automotive Management

Training Calendar

Condition Report Writing

8/5/2002 - 8/6/2002

August 5 - 6 Condition Report Writing, Manheim Auctions' Technical Center, Nashville, Tenn. Covers the basics of condition report writing, fundamentals of a proper inspection and damage category identification, such as prior repair, frame, flood and hail. Current industry terminology and collision manual usage are also covered in the two-day class. Each class has space for 12 people and will be filled on a first-come, first-served basis. For more information or to sign up for a class, copntact Ella Rainbolt, logistics administator, at (615) 846-4617 or e-mail [email protected]

Manheim Auctions' Technical Center

Training Calendar

AFIP Accredited F&I Training

8/5/2002 - 8/9/2002

AFIP Accredited F&I Training, American Financial and Automotive Services, Inc. Shoreline Community College, Seattle, WA 1-800-967-3633

American Financial and Automotive Services, Inc.

Training Calendar

2002 Agent Association Conference

8/1/2002 - 8/2/2002

August 1 - 2 Recovery Solution, a service of Remarketing Solutions, will host its 2002 Agent Association Conference at Sheraton City Music Hotel, 777 McGavick Place, Nashville, Tenn., 8:30 a.m.-3:30 p.m. Registration begins at 7:15 a.m. For more information, contact Cynthia Meyer at Remarketing Solutions, (615) 781-3104 or e-mail [email protected]

Remarketing Solutions

Training Calendar

Agent Association Conference

8/1/2002 - 8/2/2002

Recovery Solutions, a service of Remarketing Solutions, will host its 2002 Agent Association Conference at Sheraton City Music Hotel, 777 McGavick Place, Nashville, Tenn., 8:30 a.m.-3:30 p.m. Registration begins at 7:15 a.m. For more information, contact Cynthia Meyer at Remarketing Solutions, (615) 781-3104 or e-mail [email protected]

Remarketing Solutions

Blog

So Here's the Deal

Ronald J. Reahard
Avoiding the AAA Objection

By Ronald J. Reahard
Top trainer advises F&I pros to eliminate the ‘I have AAA’ objection by downplaying the very real — but relatively minor — roadside assistance benefit included with most service contracts.

(Video) Capture Missed VSC Sales

By Ronald J. Reahard
In response to a reader question, the magazine’s F&I wiz updates his plan for re-pitching service contracts to customers who declined the protection at the time of delivery.

The Dealer Moved My Goal Posts

By Ronald J. Reahard

Addressing F&I’s Internet Problem

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Protecting F&I’s Future

By Gregory Arroyo
The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

Game Almost Over

By Gregory Arroyo
With the CFPB’s controversial guidance officially repealed, the editor delves into what the bureau was really after in its targeting of dealer participation.

The Repair Is Covered

By Gregory Arroyo

Change Is Happening

By Gregory Arroyo

Mad Marv

Marv Eleazer
Stop Painting Dealers With a Broad Brush

By Marv Eleazer
His Madness has a few choice words for media members who obsess over every act of dealer malfeasance while ignoring their charitable and volunteer efforts.

I Love F&I. How About You?

By Marv Eleazer
His Madness challenges F&I professionals to decide right here and now whether F&I is your career or just a job.

Is That Legal?

By Marv Eleazer

Overcome Your F&I Weaknesses

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler