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May 1, 2007

Cleaning the Spot ... Delivery

When I sit down to write this column every month, I try to think about what’s new, what’s novel, what do folks not know about, etc. A request from a reader asking for an article that discussed spot deliveries made me realize that sometimes, a “best practices” article on a subject that’s been around a long time may provide more bang for the buck from time to time.

April 1, 2007

Knowing Your Customer

A couple of years ago there was a lot of scrambling going on as financial institutions figured out how to comply with the customer identification program (CIP) requirements imposed by Section 326 of the USA Patriot Act.

March 1, 2007

Valuing Compliance

Being a compliance lawyer, I ask new and potential clients to consider this question: “How do you value good compliance practices in your operation?” What would your response be?

February 1, 2007

Understanding the Pesky Form 8300

There is a popular sci-fi show on TV called The 4400. It features some 4,400 people who were abducted by aliens and returned to earth en masse.

January 1, 2007

The Calculus of Adverse Action

You’ll notice that, from time to time, I’ll devote a column to those pesky adverse action notice requirements. For those of you who may be thinking that I do this because it’s all the law I know, let me assure you that I have other talents as well.

February 1, 2005

How to Implement Usable Policies

Communicating your dealership's policies and procedures in clear, plain language improves the chances of them being followed.

January 1, 2005

People Make Policies Work

Conducting business ethically and honestly must be embraced by every employee for a compliance policy to be effective. When deviations occur, clear consequences should be upheld.

May 1, 2004

Lights, Camera, Disclosure!

Taping F&I managers in action has helped dealers bring in hundreds of dollars more per car -- and saved them tens of thousands in legal fees.