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June 18, 2015

F&I Tip of the Week: Measuring F&I Success

Profitability and product penetrations might be the typical measures of F&I success, but John ‘The F&I Professor’ Vecchioni says there’s a better way to guage success in the F&I office.

June 16, 2015

Service Group Tabs Dupaquier as Director of Training Center

F&I trainer Tony Dupaquier was named director of Service Group's national training center. He will teach classes and develop the school's curriculum and marketing outreach.

June 16, 2015

F&I Tip of the Week: Handling 'Can I Think About It?' Situations

What do you do when customers ask if they can think about it? F&I trainer Gerry Gould has the answer in his latest F&I Tip of the Week.

June 2, 2015

F&I’s New Mantra

The magazine’s resident F&I trainer says F&I pros need to exchange the mantra of ‘always be closing’ for ‘always be connecting.’

May 28, 2015

F&I Tip of the Week: Setting Expectations

Do you inform your customers about how today’s technologically advanced vehicles will impact their cost of ownership? F&I trainer Drew Leslie explains why you should in his latest F&I Tip of the Week.

May 19, 2015

F&I Tip of the Week: The ‘I Bought It and Never Used It’ Objection

How do you respond to a customer who says they purchased an F&I product but never used it? Gerry Gould has the answer in F&I’s Tip of the Week.

April 23, 2015

F&I Tip of the Week: Nurture the Sales Staff

F&I trainer Drew Leslie weighs in on the dysfunctional relationship between sales and F&I. His recommendation is to not let the sales staff become a product of their environment.

March 24, 2015

F&I Tip of the Week: Batting Practice

With spring training in full swing, F&I trainer Gerry Gould offers a few words about the importance of practice and preparation. As he says, the last place you want to get in a little practice time is in front of the customer.

October 30, 2014

Early Bird Rate for Compliance Summit Expires Friday

Agents, dealers and F&I personnel interested in attending the industry's newest compliance event must register by midnight tomorrow to save $100. Watch the video for more details.

October 14, 2014

F&I Tip of the Week: Complete the Protection

F&I trainer Gerry Gould says F&I managers should always go for more and should never sacrifice their income by settling for just one product sale. The key, he adds, is to complete the protection by matching up products that complement each other.