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September 2, 2016

(Video) Selling on Leases

An F&I pro from Florida says he’s struggling to sell products on leases. The magazine’s resident F&I trainer offers a few tips.

August 9, 2016

F&I Tip of the Week: The Power of Visuals

F&I trainer Gerry Gould explains how a simple visual can go a long way in helping customers see the value of an F&I protection like vehicle service contracts.

August 8, 2016

(Video) Losing the 'F' in F&I

An F&I pro says his dealership’s decision to remove the ‘F’ from his F&I duties is hurting his ability to handle customer objections. The magazine’s resident F&I pro weighs in.

August 8, 2016

Selling Outside the Box

Bernie Moreno’s Ohio dealer group is proving that a little tech and a lot of F&I process know-how do mix. So far, the combo has delivered satisfied customers and a 36% increase in the group’s per-copy average.

July 26, 2016

F&I Tip of the Week: Selling Service Contracts

The best way to illustrate the value of a service contract is to ask customers one simple question. Gerry Gould reveals what it is in his latest F&I Tip of the Week. 

July 12, 2016

F&I Tip of the Week: The Credit Interview

Having the right answers and staying credible with your buyer are critical when going to bat for a customer with derogatory credit. F&I trainer breaks down the credit interview in his latest installment of F&I Tip of the Week.

June 20, 2016

American Financial Wins Two Dealers’ Choice Awards

American Financial & Automotive Services Inc. received two 2016 Dealers’ Choice Awards. The company received a Diamond award in Compliance Training and a Platinum award in F&I Training.

February 25, 2016

(In Spanish) F&I Tip of the Week: Cultural Differences

F&I Trainer Fernando Romani explains why selling the convenience aspect of F&I products won’t work on Spanish-speaking buyers. He reveals what does in his latest F&I Tip of the Week.

February 18, 2016

Top F&I Trainers Headed to F&I Think Tank

Celebrated F&I trainers Luis Garcia, Gerry Gould and Rick McCormick will join forces at F&I Think Tank to lead Shark Tank, a 20 Group-like session that will allow attendees to get answers to troublesome customer objections, deal situations and departmental issues.

February 18, 2016

F&I Tip of the Week: Managing Lender Portfolios

John “The F&I Professor” Vecchioni says monitoring and managing your lender portfolio is as important as keeping track of your F&I profit per vehicle average. He explains why in his latest F&I Tip of the Week.