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March 6, 2012

Aging Customer Base Could Affect Dealer Service Profits, DMEautomotive Reports

DMEautomotive’s latest white paper revealed that the aging customer base is significantly favoring aftermarket chains' service profits while threatening those of new-car dealerships.

February 21, 2012

Auto Point, TimeHighway.com Partner on Online Service Scheduling

Auto Point Inc. and TimeHighway.com announced a partnership to give service customers the ability to schedule an appointment 24 hours a day, 7 days a week from their computers or mobile devices.

February 2, 2012

Selling the Service ‘Up’

Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.

January 31, 2012

MPi to Reveal EDGE WorldClass PORTAL at NADA

MPi’s EDGE WorldClass PORTAL takes the company’s Know Your Vehicle Report and generates personalized web pages that include detailed service recommendations, photos, videos and diagnostics.

January 24, 2012

VIDEO: Tip of the Week

F&I Coach John Vecchioni details a simple and effective process for introducing customers to the service department.

January 17, 2012

Average Vehicle Age at Record Level, Polk Reports

Polk reported that the average vehicle age has increased at a quicker rate over the last five years, which should benefit service departments this year.

January 3, 2012

AutoMotionTV Adds Service Scheduling to Mobile App

AutoMotionTV’s dealer app now features a service scheduling function that enables dealers to push service notification messages to customers.

December 21, 2011

40 Percent of Drivers Delaying Auto Maintenance, Consumer Reports Says

A poll by Consumer Reports revealed that cash-strapped consumers are delaying automotive maintenance at the potential cost of their safety.

October 4, 2011

Mazda Launches Service-Geared iPhone App

The MyMazda service iPhone app provides customers with personalized service offers, maintenance reminders, factory maintenance schedules and other information about their Mazda.

July 18, 2011

Auto/Mate Adds Service Merchandising Module to DMS

Auto/Mate’s Service Merchandising Module works to consolidate service merchandising functions into one screen, increase productivity and improve service department efficiency.