March 6, 2012
DMEautomotive’s latest white paper revealed that the aging customer base is significantly favoring aftermarket chains' service profits while threatening those of new-car dealerships.
February 21, 2012
Auto Point Inc. and TimeHighway.com announced a partnership to give service customers the ability to schedule an appointment 24 hours a day, 7 days a week from their computers or mobile devices.
February 2, 2012
Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.
January 31, 2012
MPi’s EDGE WorldClass PORTAL takes the company’s Know Your Vehicle Report and generates personalized web pages that include detailed service recommendations, photos, videos and diagnostics.
January 24, 2012
F&I Coach John Vecchioni details a simple and effective process for introducing customers to the service department.
January 17, 2012
Polk reported that the average vehicle age has increased at a quicker rate over the last five years, which should benefit service departments this year.
January 3, 2012
AutoMotionTV’s dealer app now features a service scheduling function that enables dealers to push service notification messages to customers.
December 21, 2011
A poll by Consumer Reports revealed that cash-strapped consumers are delaying automotive maintenance at the potential cost of their safety.
October 4, 2011
The MyMazda service iPhone app provides customers with personalized service offers, maintenance reminders, factory maintenance schedules and other information about their Mazda.
July 18, 2011
Auto/Mate’s Service Merchandising Module works to consolidate service merchandising functions into one screen, increase productivity and improve service department efficiency.
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