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October 3, 2017 - Industry News

KBB: September’s Avg. New-Vehicle Price Up $144 From a Year Ago

New-car affordability continued to be a challenge for car buyers, with the average transaction price closing in on $35,000 in September.

Tags: Acura, Average Transaction Price, Buick, Chevrolet, General Motors, Honda, Kelley Blue Book

February 22, 2017 - Industry News

J.D. Power: Quality Not Exclusive to Highlines

The 2014 Toyota Prius topped J.D. Power’s latest dependability rankings in the compact car segment, one of 10 category wins for the mass-market OEM. Photo courtesy Toyota Motor Sales USA Inc.

J.D. Power’s annual dependability rankings include a strong showing from a number of mass-market manufacturers, including Toyota, General Motors and Hyundai.

Tags: Buick, Dodge, Ford, General Motors, J.D. Power, Land Rover, Lexus, Mercedes-Benz, Porsche, Toyota, Vehicle Dependability

December 12, 2016 - Industry News

Autotrader Announces Top 8 CPO Programs for December

Autotrader today released its list of the Top 8 certified pre-owned programs for the holiday season. According to the company, these certified pre-owned vehicles offer consumers the reliability and safety of a new vehicle, but at a more affordable price.

Tags: Acura, Autotrader, BMW, Buick, CPO, GMC, Lexus, Lincoln, Mercedes-Benz, Nissan

March 19, 2015 - Industry News

Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.

Tags: Buick, Customer Service Index, Jaguar, JD Power and Associates, service department

April 15, 2014 - Industry News

Average Incentives Rise, Domestics Curb Spending

Incentive growth was at its lowest point in March since last September, but the NADA Used Car Guide noted that the automakers that decreased spending were the ones that scored sales increases for the month.

Tags: Buick, Cadillac, Chevrolet, Chrysler, Fiat, General Motors, incentives, NADA, NADA Used Car Guide, sales, Subaru, used-vehicle sales, Volkswagen

January 16, 2014 - Industry News

GM Selects Hill as Vice President of U.S. Sales, Service

General Motors today (Jan. 15, 2014) announced that Steve Hill, 53, currently North America vice president, Customer Care and Aftersales, has been named vice president, U.S. Sales and Service. He will lead U.S. Sales Operations, Chevrolet, Buick and GMC Sales and Service, and Fleet and Commercial Sales. Tim Turvey, 51, currently executive director, Customer Care and Aftersales sales and marketing, will succeed Hill as North America vice president, Customer Care and Aftersales.

General Motors has selected Steve Hill to succeed Alan Batey as vice president of U.S. sales and service. The company also announced that Tim Turvey will lead the customer care and aftersales organization.

Tags: Buick, Chevrolet, General Motors, GMC, Hiring

October 17, 2013 - Industry News

GM, Capital One Extend Partnership, Launch Rewards Card

Capital One, Mastercard and General Motors are extending their relationship with the launch of the new GM Card, which offers rewards consumers can use toward the purchase or lease of a new Chevrolet, Buick, GMC or Cadillac vehicle.

Tags: Buick, Cadillac, Capital One, Chevrolet, General Motors, GMC

October 8, 2013 - Industry News

Lexus, Buick Dealers Top DealerRater’s Consumer Rating Index

DealerRater’s new Consumer Rating Index (CRI) Report recognizes auto manufacturers for top-rated customer service based on consumer reviews of dealerships. So far, Lexus and Buick dealerships score highest in customer service within their respective segments.

Tags: Buick, Dealerrater, Lexus

May 2, 2013 - Industry News

Group 1 Assessing Storm Damage in Oklahoma City, Houston

Group 1 estimates that the storms in Oklahoma City and Houston caused damage to facilities and about 3,200 new and used vehicles. The auto retailer is continuing to assess overall damage.

Tags: Acura, Buick, Chevrolet, Chrysler, Dodge, GMC, Group 1 Automotive, Honda, Jeep, Nissan, Oklahoma City, Ram, Toyota

March 2, 2012 - Industry News

GM, Wells Fargo Launch Auto Finance Partnership

General Motors Co. and Wells Fargo & Co. announced a long-term partnership to offer financing to Chevrolet, Buick, GMC and Cadillac dealers and retail customers in GM’s West marketing region.

Tags: Buick, Cadillac, Chevrolet, dealer financing, Finance, Floorplan Financing, General Motors, GMC, new-vehicle financing, retail financing, Wells Fargo, wholesale financing

October 18, 2011 - Industry News

Group 1 Buys GM Dealer, Opens VW and Fiat Stores

Group 1 announced the acquisition of David Taylor Cadillac Buick GMC in Houston, and opens up a FIAT and two Volkswagen dealerships in California and Texas.

Tags: Acquisition, Buick, Cadillac, Fiat, Franchised Dealerships, GMC, Group 1 Automotive, Volkswagen

July 7, 2011 - Industry News

GM Offers Oregon, Washington Drivers Auto Insurance as Standard Feature

GM’s complimentary auto insurance policy from MetLife Auto&Home includes both liability and physical damage coverage for one year.

Tags: Buick, Cadillac, Chevrolet, General Motors, GMC, incentives, insurance, manufacturer incentives, MetLife

August 5, 2010 - Industry News

GM Confirms Network of 4,500 Dealers

Major elements of the image upgrades include customer-friendly features such as work areas with phone and lap top computer power outlets, Wi-Fi and a café area with refreshments.

General Motors announced last week that it concluded the dealer arbitration process and that effective Nov. 1, it will have a network of about 4,500 U.S. dealerships to sell and service customers for Chevrolet, Buick, GMC and Cadillac vehicles.

Tags: Buick, Cadillac, Chevrolet, General Motors, GMC

July 13, 2010 - Industry News

Detroit Brand Dealers Most Improved in 2010 Satisfaction Study

Mercedes-Benz dealerships ranked highest in the 2010 Pied Piper Prospect Satisfaction Index (PSI) U.S. Auto Industry Study, which used “mystery shoppers” to measure and compare how consumers are treated when shopping.

Tags: Acura, BMW, Buick, Chevrolet, Customer Service, Dodge, Ford, Infiniti, Land Rover, Lexus, Lincoln, Mazda, Mercedes-Benz, MINI, Mitsubishi, Nissan, Porsche, Scion, smart, Suzuki, Toyota, Volkswagen, Volvo

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