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October 31, 2017 - Industry News

Boston Volvo Village Partners With New Balance Fitness Club

The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently offers, including 40 courtesy loaner vehicles, daily shuttles to Boston and Cambridge and complimentary Uber transportation.

Tags: Boston Volvo Village, Customer Experience, customer serice, parts and service

October 17, 2017 - Industry News

vAuto Founder Dale Pollak Publishes Fourth Book For Retail Automotive

‘Like I See It’ has already achieved best-seller status based on preorder sales. The book devotes chapters to margin compression, increased OEM control and financial reliance of their dealer partners, technology disruption and consumer preferences for digital retailing.

Tags: Customer Experience, Dale Pollak, digital retailing, Inventory Management, online F&I

July 24, 2017 - Industry News

TagRail Debuts Customer Experience Management Platform

The new ‘customer experience management’ platform was designed to structure, organize and streamline the sales process and give sales managers a new performance-monitoring tool.

Tags: Customer Experience, software, TagRail

June 14, 2016 - Industry News

Toyota Earns Top Spot in Customer Experience Study

After asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience ratings were Toyota and Mercedes-Benz, according to Edmunds.com.

Tags: Customer Experience, Edmunds.com, Toyota, Volkswagen

March 22, 2016 - Industry News

GoMoto to Bring Showroom Experience Online

GoMoto is taking its showroom customer experience platform online. This week, the firm launched GoMoto Digital, a solution that allows car buyers to begin the purchase process online and then continue the process inside the dealership simply by providing their driver's license.

Tags: CRM, Customer Experience, GoMoto, Online Buying

January 19, 2016 - Industry News

GoMoto, Market Scan Develop New Sales Experience for Kuni Honda

The dealership will utilize GoMoto’s HUBs, large-format kiosks and mobile software, combined with Market Scan’s application to personalize a consumer’s buying experience.

Tags: CSI, Customer Experience, GoMoto, Honda, Market Scan

January 6, 2016 - Industry News

FTC Plans to Study the Auto-Buying Experience

On Dec. 29, the Federal Trade Commission announced plans to conduct a qualitative survey of consumers who have purchased and financed an automobile from a dealer within the last six months. If issues are revealed, the agency said it may consider enforcement initiatives or rulemaking.

Tags: Customer Experience, Federal Trade Commission, Financing, Survey

December 1, 2015 - Industry News

AutoAlert Acquires MotoFuze

AutoAlert, a data mining and trade-cycle management platform, has acquired MotoFuze LLC, a customer experience management (CEM) platform.

Tags: Acquisition, AutoAlert, Customer Experience, Dealer Software, MotoFuze

October 27, 2015 - Industry News

Integration Connects VinConnect CRM With GoMoto's HUB

VinSolutions announced new integration between its VinConnect CRM tool and GoMoto’s Digital HUB technology.

Tags: Car Shopping, CRM, Customer Experience, GoMoto, HUB, VinSolutions

June 24, 2014 - Industry News

TrueCar: Car Buyers, Dealers Have “Trust Gap”

Car buyers believe that dealers make about five times more profit on the sale of a new car than they actually do, according to a new study commissioned by TrueCar.

Tags: Customer Experience, Profitability, Survey, TrueCar

February 19, 2013 - Industry News

Steve Cannon: Customer Experience Starts With Workplace Culture

Technology can only take the customer experience so far, Mercedes-Benz’s chief executive reminded attendees of the NADA Convention & Expo. He then revealed how a simple survey helped drive positive change for the German automaker.

Tags: culture, Customer Experience, dealer, employment, FORTUNE, Mercedes-Benz, NADA, ROI, satisfaction, Steve Cannon, workplace

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