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November 16, 2017 - Industry News

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

John Pappanastos, president and CEO of EFG Companies

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

Tags: CFPB, compliance, Customer Service, digital retailing, EFG Companies, general agents, new-vehicle sales, parts and service, service drive

October 31, 2017 - Industry News

Boston Volvo Village Partners With New Balance Fitness Club

The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently offers, including 40 courtesy loaner vehicles, daily shuttles to Boston and Cambridge and complimentary Uber transportation.

Tags: Boston Volvo Village, Customer Experience, customer serice, parts and service

June 12, 2017 - Industry News

ELEAD1ONE Announces Integration With Recall Masters

The connection will allow users of ELEAD1ONE’s Service1One Lane Management App to access Recall Masters’ real-time vehicle recall lookup tool.

Tags: ELEAD1ONE, parts and service, Recall Masters, vehicle recall

June 8, 2017 - Industry News

AAA Spills the Truth on Oil Changes

The motor club found that synthetic oil performs nearly 50% better than conventional oil in tests. AAA also found, however, that most U.S. drivers are either unsure or do not believe the more expensive synthetic oil is better for a vehicle’s engine.

Tags: oil change, parts and service, Prepaid Maintenance

May 30, 2017 - Industry News

VenueVision Launches Centralized Text Messaging Solution for Any DMS

With autoTEXT, dealers can set a single number or different numbers for each department to manage texts from one place. Customers can text to request appointments, and staff can get repair authorization, send service status updates and service completion notifications with payment options, and more.

Tags: digital marketing, parts and service, service department, text marketing, texting

November 1, 2016 - Industry News

Unotifi Integrates myCarfax Service Shop Tools Into CRM System

With open recall information from Carfax integrated into the Unotifi Communicator platform, dealerships and service shops can alert new and existing customers about safety recalls on their vehicles.

Tags: Carfax, CRM, parts and service, Recall Management, Unotifi

August 23, 2016 - Industry News

AMS to Sponsor Mobile Wallet Giveaway at Industry Summit

Organizers of the upcoming Industry Summit have announced that Automotive Mobile Solutions (AMS) is offering a free year of mobile wallet geofencing services to the winner of a drawing at the event, which will be held Aug. 29–31, 2016, at Paris Las Vegas.

Tags: Automotive Mobile Marketing of the Year award, digital marketing, Geofencing, Industry Summit, parts and service

May 24, 2016 - Industry News

AP Poll: Two-Thirds of Americans Can’t Afford $1,000 Emergency

Conducted by The Associated Press-NORC Center of Public Affairs, the poll found that 75% of households making less than $50,000 a year would have difficulty coming up with $1,000 to cover an unexpected bill.

Tags: Consumer Buying Habits, consumer confidence, consumer debt, Great Recession, parts and service, Repairs, Service Contracts

May 17, 2016 - Industry News

Allstate Teams With Openbay on Auto Repair and Maintenance Service

The two firms have teamed up to provide vehicle owners with a faster and more efficient way to service their vehicles. The service is now available via Allstate.com, the Allstate Mobile app’s ‘My Rides’ section, and the Drivewise app.

Tags: Allstate Dealer Services, Openbay, parts and service

March 24, 2016 - Industry News

Cox to Integrate Dealertrack's Service Tool With Xtime's Retention Solutions

Cox Automotive says the integration will help dealers better capitalize on customer loyalty and operational efficiency for their parts and service departments.

Tags: Cox Automotive, Dealertrack, parts and service, Xtime

October 27, 2015 - Industry News

NADA: Employee Salaries at New-Car Dealerships Rise

Not only was employee turnover below the rate recorded in the private sector, dealership employees earned 29% more than private-sector workers. The study also showed that F&I had the highest ratio of women.

Tags: F&I manager, NADA, NADA Workforce Study, parts and service, Pay Plans, sales department, service department

September 15, 2015 - Industry News

GWC Warranty Expands F&I Product Suite

GWC Warranty has introduced a new five-year, 100,000-mile coverage term for select used-vehicle protection plans. The F&I product provider also released a new product designed for dealers with onsite service facilities.

Tags: GWC Warranty Corporation, parts and service, Service Contracts

August 25, 2015 - Industry News

DealerSocket Report Offers Tips On How to Thrive in Slow-Growth Times

DealerSocket released its annual Dealership Action Report, which emphasized the importance of formal, technology-driven processes to thrive and increase profitability during slow periods.

Tags: data mining, DealerSocket, Online Marketing, parts and service

July 7, 2015 - Industry News

Larry H. Miller Dealerships Begins Online Parts Sales

Customers of Larry H. Miller Dealerships can now order vehicle parts directly through a new e-commerce platform, currently available through 20 Larry H. Miller dealership websites.

Tags: e-commerce, Larry H. Miller Dealerships, parts and service, special order parts

January 27, 2015 - Industry News

Dealertrack Adds New Connected Solutions to Product Lineup

Dealertrack unveiled new solutions at the NADA Convention and Expo designed to connect in-store and online dealership processes. One of them will allow dealers to market F&I products online.

Tags: Dealer Websites, Dealertrack, digital marketing, F&I products, Mobile Applications, mobile solution, Online Marketing, parts and service

January 15, 2015 - Industry News

Ford, Lincoln Add Tablets to Improve Customer Service

Ford and Lincoln service centers are putting tablets in the hands of advisors in dealership service lanes as part of two new phases of the SMART Technology program that launched in early 2014.

Tags: Customer Service, Ford, Lincoln, mobile menu, parts and service

September 23, 2014 - Industry News

Dealers Failing to Capture Customers Over the Phone, Marchex Reports

When a potential customer calls a dealership, that call goes unanswered one out of six times, according to data from mobile advertising technology company Marchex Inc.

Tags: how to sell over the phone, new-vehicle leads, parts and service, Study

February 6, 2014 - Industry News

RV Warranty Forever Selects Dealer in Arizona

RV Warranty Forever has named Robert Crist and Company RV and World Wide RV the exclusive RV Warranty Forever dealer group in the Phoenix Valley and northern Arizona.

Tags: extended warranties, National Automotive Experts, parts and service, Service Contracts

November 5, 2013 - Industry News

MPi Solution Endorsed by Jaguar Land Rover

MPi and Jaguar Land Rover North America are partnering to offer Jaguar and Land Rover retailers an enrollment incentive for MPi’s EDGE WorldClass solution. The solution standardizes inspections, estimates and recommendations.

Tags: EDGE WorldClass, Jaguar Land Rover, MPi, parts and service, Vehicle Inspection

August 29, 2013 - Industry News

SiriusXM Launches Service Lane Program

The satellite radio firm rolls out program that will allow dealerships to offer a complimentary two-month subscription to their service customers.

Tags: parts and service

April 25, 2013 - Industry News

NCM Institute Introduces Management Training

The new courses offer focused training on the effective management of parts and accessories, the collision center and express service. The training will be available starting in May.

Tags: NCM Associates, NCM Institute, parts and service, training

March 7, 2013 - Industry News

New F&I Product Offers Extended Coverage on OEM Parts

PartProtection, a new company, is rolling out new coverage for OEM parts that can be sold in the service drive. The product is backed by A.M. Best A-rate insurance carriers.

Tags: OEM, parts and service

May 18, 2012 - Industry News

eBay Motors Completes Acquisition of WHI Solutions

The acquisition is expected to make it easier for dealers and consumers to sell, source and purchaase a wide variety of parts on eBay Motors.

Tags: eBay Motors, internet sales, parts and service

March 27, 2012 - Industry News

Rewarded Customers Visit and Spend More Annually, New Study Finds

Customers enrolled in dealer loyalty programs not only visit more, they spend and buy more cars, MediaTrac's new study concludes.

Tags: dealer loyalty, MediaTrac, parts and service

March 13, 2012 - Industry News

Mazda Service Application Now Available for Android

Mazda North American Operations announced the launch of the "MyMazda" service app for Android-compatible devices.

Tags: Mazda, Mobile Applications, mobile solution, parts and service

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