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November 16, 2017 - Industry News

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

John Pappanastos, president and CEO of EFG Companies

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

Tags: CFPB, compliance, Customer Service, digital retailing, EFG Companies, general agents, new-vehicle sales, parts and service, service drive

January 22, 2014 - Industry News

DMEautomotive Introduces Mobile Wallet Marketing Program for Dealers

DMEa Mobile Rewards offers ready-made program designed to drive showroom and service traffic; includes geo-fencing to reach consumers with relevant offers and coupons.

Tags: application, car dealer, DMEa Mobile Rewards, DMEautomotive, mobile wallet, service drive, showroom

January 24, 2013 - Industry News

AutoMD: Consumers Trust Independent Shops Over Dealer Service Departments

AutoMD.com survey reveals consumers who shop for quotes report lower estimates at independent repair shops, with a majority of respondents indicating that they would not have chosen the dealership for repairs if their vehicle was not under warranty/recall.

Tags: AutoMD.com, customer satisfaction, Repair, service drive, Survey

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