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Auto Sales Rank Third in Consumer Complaints; Financing a Problem Area

November 26, 2002

Roofs that leak, poor driveway paving jobs and other home improvement headaches were the No. 1 and fastest-growing type of consumer complaint

last year, surpassing gripes about car sales and household goods, according to an Associated Press report.

The National Association of Consumer Agency Administrators and the Consumer Federation of America said Nov. 25 they compiled the annual survey from complaints reported to state and local consumer protection agencies.

Problems with household goods such as appliances and auto sales ranked second and third, respectively, on the list of consumer complaints. Those two had tied for first place in 2000.

Many complaints with auto sales involved financing deals. Some consumers complained they would take home a car with a good financing rate only to later get a call from the dealer, saying they had to return the car because they didn't qualify for the rate, according to AP.

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