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MSN Autos Teams With ADP to Launch Automotive Service And Repair Center

November 4, 2002

MSN Autos service, formerly MSN Carpoint, a network of automotive research, buying and ownership services,

announced an agreement with the Dealer Services Group of

Automatic Data Processing Inc., a provider of computing

solutions to more than 16,000 automotive and truck dealers worldwide.

According to the company, through this relationship, consumers are able to access the

service and repair feature as part of MSN Autos' free My Car service,

which also offers customizable, real-time traffic reports; gas price

information; driving directions; as well as warranty, recall and

vehicle book value information from industry partners. The new

Service and Repair feature includes content and services that will

link users of MSN Autos with auto dealers in their area. Consumers can

check local availability and schedule auto maintenance and repair

visits online with auto repair service providers of their choice by

selecting the Service and Repair link from the MSN Autos home page


Through the Service and Repair feature, users can schedule online appointments for services such as oil changes,

tire alignment, tune-ups or general car maintenance through a growing

network of national retail automotive dealer locations. Consumers also

can view dealer schedules and receive e-mail appointment reminders. In

addition, users of MSN Autos can receive e-mail notifications of

manufacturers' recalls and regularly scheduled maintenance


"Teaming with ADP's Dealer Services Group enables MSN Autos to

enhance our existing ownership services to meet the needs of car

buyers and owners, saving them time and money," said Ryan Hamlin,

general manager of MSN Autos at Microsoft Corp. "This strategic

relationship further demonstrates our commitment to working with

industry leaders to provide the most-comprehensive online research,

car-buying and ownership services available, and we will continue to

introduce useful, everyday services to consumers as part of the MSN


"Our alliance with MSN Autos allows us to provide new value and

convenience to the 4 million car owners that use MSN Autos ownership

services, and exposes our nationally affiliated automotive service

centers to the millions of users that visit MSN each month," said Bob

Karp, senior vice president of eCommerce at ADP. "Through our

innovative products, ADP makes it easier for auto dealers and

manufacturers to connect with and provide enhanced service and value

to their customers."

According to the companies, the ownership features of MSN Autos are designed to help consumers

maintain detailed information relevant to their car-care needs. More

than 4 million consumers have signed up for MSN Autos' personalized

ownership features, including the more than 2.5 million subscribers to

MSN Autos' My Car service, enabling them to personalize and maintain

information relevant to their vehicle, driving behavior or location.

Automotive dealers interested in more information about becoming a

part of this nationwide service network can visit

About MSN Autos

Launched in October 1995, MSN Autos is a network

of automotive buying and ownership services, visited by more than 10

million consumers each month. With details on more

than 10,000 car models and 100,000 used vehicles, visitors can

research and compare cars of virtually every make and model, identify

local dealers, and receive instructions for post-purchase service and

maintenance. MSN Autos has a network of more than 5,000 affiliated

dealers nationwide.

About ADP Dealer Services

ADP Dealer Services provides integrated computing solutions to

more than 16,000 automotive and truck dealers throughout the United

States, Canada and Europe. More information on

ADP Dealer Services is available on the Internet at

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