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Credit proved readily available for many, but most loans left buyers in negative territory, Cox Automotive said.
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When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
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Now in its 22nd year, the DCAs were designed to recognize the best vendors, suppliers, and finance partners in the industry, by asking dealership personnel to complete a 25-category online survey.
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Participants in a U.S.-Canada discussion tallied the costs and compiled a list of remedies, including preservation of the North American trade agreement that the U.S. recently declined to renew.
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Consumers with 84-month auto loan terms who refinanced saved the most on monthly payments, according to a new report by auto refinancing provider Caribou.
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The automaker follows other brands in adding captive financing in the U.S., and says the move will strengthen its position here.
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As the average car-buying journey has shifted to a blend of digital and retail, a dealership’s vehicle listings must be optimized to answer shoppers’ questions clearly and accurately.
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The Norm Reeves group of stores had owned the three rooftops in the greater Dallas-Fort Worth metro area that now operate under a homegrown group’s signature.
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Mainstream vehicle owners who bought a car seven years ago are likely to have positive equity when trading in for a new vehicle, according to second-quarter Edmunds data.
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A midyear study found that stores can do a better job of converting both inbound and outbound calls into customer appointments for increased sales.
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