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F&I Tip of the Week: Discovering the B.E.S.T.

Mar 3, 2016 | 2935 views

 

F&I Tip of the Week: The Impact Statement

Feb 4, 2016 | 2706 views

 

F&I Tip of the Week: Transitioning to the Menu

Nov 19, 2015 | 5921 views

 

F&I Tip of the Week: Teeing Up the Pitch

Nov 10, 2015 | 2529 views

 

F&I Tip of the Week: Be a Manager

Nov 3, 2015 | 2625 views

 

F&I Tip of the Week: Objection Handling

Jul 30, 2015 | 2079 views

 

F&I Tip of the Week: Selling Security Coding

Jul 28, 2015 | 2407 views

 

F&I Tip of the Week: The Trial Close

Jul 23, 2015 | 2721 views

 

F&I Tip of the Week: Key Replacement

Jul 7, 2015 | 2014 views

 

F&I Tip of the Week: Writing Your Own Check

Jun 30, 2015 | 1976 views

 

F&I Tip of the Week: The Right Way to Listen

Jun 23, 2015 | 1999 views

Blog

So Here's the Deal

Ronald J. Reahard
(Video) Discussing the Risk-Based Pricing Rule

By Ronald J. Reahard
The magazine’s resident F&I pro takes on a question about the Risk-Based Pricing Rule and its widely used exception notice.

(Video) Timing F&I

By Ronald J. Reahard
Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

(Video) Handling Remote Deliveries

By Ronald J. Reahard

Achieving $1,600 Per Copy

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Credit Crisis or Market Rationalization?

By Gregory Arroyo
Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.

How to Lose a Customer

By Gregory Arroyo
The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

Resistance Isn’t Always Futile

By Gregory Arroyo

Time to Change the Message

By Gregory Arroyo

Mad Marv

Marv Eleazer
Debating the Chargeback

By Marv Eleazer
Everyone has an opinion on how to limit chargebacks. His Madness delves into the passionate debate over how they're applied.

Simple Is as Simple Does

By Marv Eleazer
A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process. His advice is to keep it simple.

Finding Pleasantville

By Marv Eleazer

Taking Inventory

By Marv Eleazer

On the Point

Jim Ziegler
Is Your Quick Lube Driving Away Business?

By Jim Ziegler
‘Da Man’ goes undercover to investigate how the national oil change shops are using underhanded tactics like efficiency, training and friendliness to steal your service business.

Who Shot the Dealer?

By Jim Ziegler
‘Da Man’ draws parallels between the Kennedy assassination and the ongoing campaign to undermine the existence of American car dealers.

Stop Flushing Those Ad Dollars

By Jim Ziegler

CPO: Are You In or Out?

By Jim Ziegler