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F&I Tip of the Week: Discovering the B.E.S.T.

Mar 3, 2016 | 3134 views

 

F&I Tip of the Week: The Impact Statement

Feb 4, 2016 | 2884 views

 

F&I Tip of the Week: Transitioning to the Menu

Nov 19, 2015 | 6300 views

 

F&I Tip of the Week: Teeing Up the Pitch

Nov 10, 2015 | 2722 views

 

F&I Tip of the Week: Be a Manager

Nov 3, 2015 | 2724 views

 

F&I Tip of the Week: Objection Handling

Jul 30, 2015 | 2195 views

 

F&I Tip of the Week: Selling Security Coding

Jul 28, 2015 | 2490 views

 

F&I Tip of the Week: The Trial Close

Jul 23, 2015 | 2832 views

 

F&I Tip of the Week: Key Replacement

Jul 7, 2015 | 2115 views

 

F&I Tip of the Week: Writing Your Own Check

Jun 30, 2015 | 2054 views

 

F&I Tip of the Week: The Right Way to Listen

Jun 23, 2015 | 2087 views

Blog

So Here's the Deal

Ronald J. Reahard
Combating CUs

By Ronald J. Reahard
Top trainer tells an F&I pro from San Antonio to stop fighting credit unions and join them. He also reveals three reasons most CU members should choose dealership financing.

Trading Rate for Product

By Ronald J. Reahard
A reader wonders if a scenario exists where trading rate for product doesn’t cross that invisible legal line. The magazine’s resident F&I pro weighs in.

(Video) Discussing the Risk-Based Pricing Rule

By Ronald J. Reahard

(Video) Timing F&I

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Don’t Tune Out

By Gregory Arroyo
The editor takes you inside a conference that had digital retailing makers wooing auto finance execs.

Generationally Speaking

By Gregory Arroyo
What was supposed to be a listen-and-learn assignment turns into fodder for the editor’s monthly page, and he thinks you’ll understand why.

Credit Crisis or Market Rationalization?

By Gregory Arroyo

How to Lose a Customer

By Gregory Arroyo

Mad Marv

Marv Eleazer
There’s No ‘I’ in Team

By Marv Eleazer
His Madness shares a story of how good, old-fashioned customer care will always trump some algorithm or digital retailing tool.

What’s the Rush?

By Marv Eleazer
When you’re having fun, the hours go by like minutes. His Madness shares advice for improving the car-buying experience.

Debating the Chargeback

By Marv Eleazer

Simple Is as Simple Does

By Marv Eleazer

On the Point

Jim Ziegler
Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler
The Alpha Dawg predicts that the latest round of technology disrupters will deliver more missed opportunities than closed deals.

Is Your Quick Lube Driving Away Business?

By Jim Ziegler

Who Shot the Dealer?

By Jim Ziegler