The owner of Jessica Chevrolet plots a future focused on the customer experience at her first automotive dealership.
Fourth-quarter numbers show the consequences of pandemic-era practices.
J.D. Power study shows longer appointment wait times driving business to after-market providers.
Nonprofit’s tests give just one of 14 systems an ‘acceptable’ rating.
What auto retailers and lenders can do to help consumers get into a car loan they can afford.
The industry as a whole is encouraged to nominate individuals they believe belong in the F&I Hall of Fame.