January 2019

Cover Story

Technology, Tariffs, and Technicians: Charlie Gilchrist to Lead NADA Through New Challenges

As Charlie Gilchrist prepares to assume the chairmanship of the National Automobile Dealers Association, the Texas dealer faces a long list of pressing issues and agenda items.


Flip the Script on F&I

Surprise your next customer by delivering an F&I experience that rewards their research and...

Expert advises dealers and F&I professionals to consider two changes that can provide an immediate boost to underperforming business offices.