You reach the end of your menu presentation and your customer declines every option. Now what?...

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F&I Tip of the Week: One Better Question

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F&I Tip of the Week: Five Star Review

F&I Tip of the Week: Five Star Review

American Financial’s Dwayne Wiggins wants you to interview — but not interrogate — every F&I...

F&I Tip of the Week: Update Your Interview

How are your callbacks going lately? Banks and finance companies want to lend money to your...

F&I Tip of the Week: Risky Business

F&I is a time-sensitive job, and you may sometimes feel pressure to do the easy or expedient...

F&I Tip of the Week: Do the Right Thing

Why do so many customers tell you they don’t need a service contract because they already have...

F&I Tip of the Week: Eliminate Product Confusion

A recent dealership visit proved to UDS’s John Tabar that opportunities for F&I product sales...

F&I Tip of the Week: All Deals Are the Same, Right?

F&I Tip of the Week: Attitude

F&I Tip of the Week: Attitude

F&I Tip of the Week: We Owe/You Owe

F&I Tip of the Week: We Owe/You Owe

The systems built into new cars produce millions more lines of code than a Boeing 787, and...

F&I Tip of the Week: The Code to Success, Part III