It’s easier to make a choice than a decision, but for some reason, many F&I managers force...

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F&I Tip of the Week: Don't Ask Them to Decide

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F&I Tip of the Week: Five Star Review

F&I Tip of the Week: Five Star Review

Don’t you hate it when customers sit patiently through your F&I presentation, then simply say,...

F&I Tip of the Week: Addressing 'No, Thank You'

F&I Tip of the Week: Take a Checkup

F&I Tip of the Week: Take a Checkup

Lifelong learners excel in the business office, where there is always a new skill, best...

F&I Tip of the Week: Listening to Books

F&I Tip of the Week: Want to Be a Better Closer?

F&I Tip of the Week: Want to Be a Better Closer?

Just because you know the price of your most popular service contract doesn’t mean you should...

F&I Tip of the Week: Finding the Right Service Contract

Improve your penetration rates by learning how to identify and connect with each of the five F&I...

F&I Tip of the Week: 5 Types of Buyers

If your next F&I customer declines credit life because they already have insurance, take heart:...

F&I Tip of the Week: Credit Life

You reach the end of your menu presentation and your customer declines every option. Now what?...

F&I Tip of the Week: One Better Question