Whitepapers

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The Value of Shop Retention

Discover why retaining existing customers is crucial for your parts department's success. This whitepaper highlights the cost-effectiveness and profitability of customer retention, revealing that loyal customers spend significantly more than new ones and require fewer resources to maintain. Learn how targeted retention strategies can drive your parts sales and achieve your revenue goals.

16 Rules and Regulations Your F&I Department's on the Hook For

Dealerships operate in an increasingly complex environment of federal, state, and local oversight. There are numerous laws and regulations that govern your workforce, from broader federal regulations to policies that apply to specific jobs. That's why we've gathered 16 of the most important laws, rules, and regulations so you know what your dealership could be on the hook for.

Key Findings from the 2023 Vehicle Service Industry Study

This free eBook highlights the reasons why competitors are gaining market share and how a focus on customer experience can help your fixed ops department win back customers for life. 

Top News of 2019

For dealers, F&I professionals, agents, and P&A executives, 2019 was a year to remember. Get caught up on 12 months’ worth of industry news with this review of our most-read stories, starting with a Carvana-size shakeup and continuing with big deals, big lawsuits, and big gains for the F&I segment.

F&I and Showroom - Top Articles of 2018

F&I and Showroom covers a variety of topics throughout the year, from industry trends and news to technology. Here, you’ll find our most popular content of 2018.

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