It’s time to adopt a strategy that aligns with how customers make purchasing decisions by introducing customers to their F&I options early and often. Dealers can build better relationships with customers by becoming their allies, working from the start of their journey to help buyers understand the importance of the protection plans offered at the dealership.
Every dealership has a customer relationship management and dealer management system in place, but are you running one geared to how you did business yesterday, or one that will drive your growth tomorrow?
For dealers, F&I professionals, agents, and P&A executives, 2019 was a year to remember. Get caught up on 12 months’ worth of industry news with this review of our most-read stories, starting with a Carvana-size shakeup and continuing with big deals, big lawsuits, and big gains for the F&I segment.
F&I and Showroom covers a variety of topics throughout the year, from industry trends and news to technology. Here, you’ll find our most popular content of 2018.