When customers second-guess their F&I purchases, all your effort — and the security of their investment — goes out the window. Protect your customers and your PVR with these strategies for reducing chargebacks.
How far outside the business office does your F&I strategy reach? If you’re only educating customers about their vehicle protection options when they’re signing paperwork, you’re missing out on a lot of opportunities. Learn how to utilize the tools and resources at your fingertips to educate buyers, from the moment they start shopping to well after the sale.
Every dealership has a customer relationship management and dealer management system in place, but are you running one geared to how you did business yesterday, or one that will drive your growth tomorrow?
For dealers, F&I professionals, agents, and P&A executives, 2019 was a year to remember. Get caught up on 12 months’ worth of industry news with this review of our most-read stories, starting with a Carvana-size shakeup and continuing with big deals, big lawsuits, and big gains for the F&I segment.
F&I and Showroom covers a variety of topics throughout the year, from industry trends and news to technology. Here, you’ll find our most popular content of 2018.