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Article

Data Can Help Dealers Sell More OE Parts

Independent shop owners oversee about 70% of all post-warranty repairs and are in the market for...

Once treated as classified information, factory parts data is now shared freely. Opportunistic franchised dealers are seizing the opportunity by selling unneeded inventory to independent repair shops.

Article

Stop Keeping F&I Products a Secret

The author believes withholding information about F&I products from dealer websites is hurting...

All available research and data suggests car buyers want to research F&I products online. Most say they will be more likely to buy if they can can learn more before they get to the dealership. So why do so few dealer websites offer the information consumers are looking for?

Article

The Price of Compliance Is Going Up. Sorry.

The Federal Trade Commission’s Safeguards Rule now requires that someone — whether an employee...

Recent revisions to the federal Safeguards Rule cement the need for a compliance officer in every dealership. Whether their duties are performed by an employee or outsourced, satisfying the new requirement is going to cost your store thousands of dollars per month.

Article

How to Sell F&I on Alt-Fuel Vehicles

Selling F&I on vehicles such as the BMW i8 plugin hybrid may require a fresh approach.

Many F&I pros are struggling to keep up with battery-powered vehicles — and the customers who buy them. Expert offers a process backed by education and a consultative approach.

Article

Let’s Change One Little Fact …

Arranging transportation of a sold vehicle on behalf of an out-of-state buyer can change the...

Hudson explains how requiring out-of-state buyers to transport their own vehicle creates a ‘good fact’ that can help ensure your own state’s laws will govern the transaction.