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Q&A: Car Fraud Puts Dealers on the Hook

A skilled counterfeiter can turn a mass-market classic into a rare show car worth hundreds of...

Famed car fraud attorney Bruce Shaw says the courts show no mercy to dealers who resell counterfeit units and shares hard-won advice for spotting sophisticated fakes and avoiding costly lawsuits.

Article

Quirk Chevrolet: Just Give Them the Price

General Manager Jim Thorp (left) and Business Development Manager Greg Merchanthouse have driven...

A straightforward approach to sales and customer service helped make Quirk Chevrolet America’s No. 1 Silverado, Bolt, and Volt dealer, and their front line is a highly skilled, efficient, and long-tenured BDC.

Article

NADA 2019: Dealers Need New Identities

Exhibitors at NADA Show 2019 said many of the dealers in attendance were searching for new ways...

NADA Show 2019 attracted exhibitors in search of dealers and dealers in search of cutting-edge solutions that will make them stand out in an increasingly digitized and commoditized industry.

Article

AFSA 2019: We See Some Weakness

Texas dealer and 2019 NADA Chairman Charlie Gilchrist told Vehicle Finance Conference attendees...

Speakers at the American Financial Services Association’s 2019 conference brushed off any suggestion of a recession striking the U.S. economy this year but admitted affordability, rampant fraud, and new regulatory concerns could create headwinds.

Article

You Have 8 Seconds to Impress Me

An eight-second attention span is a new challenge for auto dealers, but making your message...

Dwindling consumer attention spans have compelled many retailers to make their marketing messages faster and louder. Smart dealers use their first eight seconds to make a lasting impression.

Article

F&I Creates Moments Worth Sharing

F&I pros revel in the moments when customers realize the product or guarantee they bought will...

Top F&I producer sees working in the box as a long-term investment that pays off every time a customer realizes their coverage will perform just as you said it would.

Article

Is the Art of F&I Dead?

When sales managers are allowed to cut F&I out of the deal, profits decline and customers suffer...

Every dealer believes they are dedicated to finance, but too many are complicit in an ongoing effort to eliminate the F&I middleman and let sales and desk managers cut deals on the bank’s terms.

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