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Trent White

Who Moved My Cheese?

In this video, Trent White from the Automotive Training Academy by Assurant references the story “Who Moved My Cheese” and how it relates to the auto industry.

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Remaining Non-Confrontational

In this video, Trent White with the Automotive Training Academy by Assurant explains how to take a professional approach to being non-confrontational.

The K.I.S.S. Method

In this video, Trent White with the Automotive Training Academy by Assurant explains how keeping your strategy simple can help you sell your protective products.

Who is Your Best Customer

In this video, Trent White with the Automotive Training Academy explains how your best customer may be closer than you think.

Loyal Buyer Objection

In this video, Trent White from the Automotive Training Academy explains how to counter the “I am buying a good vehicle” objection.

Best Tool for the Business Office

In this video, Trent White with American Financial’s F&I University discusses how the FBI’s Impact tool can help maximize your revenue.

Creating a Team Mindset

When everyone in the dealership works together, the results could have a significant impact on your bottom line. In this tip, Trent White with American Financial’s F&I University explains that when the sales department and F&I department work together, with mutual respect, not only will CSI scores increase, but so will dealership profits.

Perception vs. Reality

How long should it take to complete the paperwork in the business office? Most people would say, “As fast as you can.” During this tip, Trent White with American Financial’s F&I University says the right answer may be as simple as slowing down and changing the client’s perception of what is going on.

Expert Advice for F&I During COVID-19

The automotive industry has seen an unprecedented loss in sales over the past few months and F&I departments are facing serious challenges amidst these losses. We spoke with five leaders in F&I training, and they shared their thoughts, advice, and predictions on what to do today to help prepare for tomorrow.

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