In this video, Trent White with the Automotive Training Academy explains how your best customer may be closer than you think.
In this video, Trent White from the Automotive Training Academy explains how to counter the “I am buying a good vehicle” objection.
In this video, Trent White with American Financial’s F&I University discusses how the FBI’s Impact tool can help maximize your revenue.
How long should it take to complete the paperwork in the business office? Most people would say, “As fast as you can.” During this tip, Trent White with American Financial’s F&I University says the right answer may be as simple as slowing down and changing the client’s perception of what is going on.
Customers are self-educating via the web, F&I duties have been divided between the sales desk and the F&I department, and someone has pushed the fast-forward button on digital retailing. Tune into this tip with Dwayne Wiggins of American Financial's F&I University.
The automotive industry has seen an unprecedented loss in sales over the past few months and F&I departments are facing serious challenges amidst these losses. We spoke with five leaders in F&I training, and they shared their thoughts, advice, and predictions on what to do today to help prepare for tomorrow.
Acquisition further solidifies Assurant’s position as a leading provider in the global automotive market with over 48 million covered vehicles globally.
American Financial’s Dwayne Wiggins wants you to interview — but not interrogate — every F&I customer. Refresh your approach with smart, pointed questions that demonstrate value and preempt objections in this powerful Tip of the Week.
Ritch Wheeler, vice president of training at American Financial & Automotive Services, will serve as master of ceremonies at Industry Summit in November.
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