Allen Turner Hyundai and Allen Turner Genesis were named 2019 U.S. Hyundai Dealer of the Year and 2019 U.S. Genesis Dealer of the Year, respectively, by DealerRater.
The connected car and telematics provider announced that Gary Tucker has joined the company as CEO. Tucker leaves his role as CEO of dealer review site DealerRater.com.
Brandon Honda and sister dealership Sun Toyota are winners of DealerRater’s 2017 Consumer Satisfaction Award, an annual recognition given to auto dealerships in the United States and Canada that deliver outstanding customer service as rated by online consumer reviews.
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The company’s directors say Reputation Butler tackles a problem that dealerships face almost daily: monitoring and keeping track of online consumer reviews on countless platforms.
Once the acquisition is approved, Cars.com will add the automotive industry’s largest dealer review site to its platform.
A study conducted by Oracle Data Cloud has found that DealerRater is often the last website a consumer visits before securing a vehicle. Of the visitors who make a purchase, more than half complete the deal within four weeks of visiting the website, according to DealerRater.
The app is designed to help dealerships build trust, lower apprehension, and accelerate a successful showroom by allowing employees to communicate with customers earlier in the sales process.
Dealer review site DealerRater named Merchants Auto a 2016 Dealer of the Year, a title given to less than 0.1% of the more than 41,000 dealers in the DealerRater network.
DealerRater announced that Lexus and Subaru have received the highest ratings in customer satisfaction among all vehicle OEMs as part of its 2015 Consumer Rating Index.
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