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The Lost Art of Building Rapport

In this video, Joe Porter, from the Automotive Training Academy by Assurant supplies a valuable message that will help in the F&I office and on the sales floor. Watch as he explains why and how to get back into building rapport with your clients.

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APCO Holdings, LLC, Acquires National Auto Care, Creating Nationwide F&I Force

Industry-leading F&I providers combine.

The Path of People: The Power of Empathy

If we provide the path through the process that our customers enjoy, expect, and hope for, they will trust us and listen to the insight we offer.

F&I Tip of the Week: Sharing New Information to Show Value

Join Brown and Brown Dealer Services' John Tabar, with this F&I Tip of the Week!

The Bell Curve

In this video, David McKellar from the Automotive Training Academy by Assurant describes the correlation of a bell curve and your customers.

The Path of People: Listening

Master the art of intentional and active listening and watch it change the outcome for you and your customers.

Selling the Invisible

Exposing a need, discovering the “why buy,” and establishing a want makes the “invisible” recognizable as a benefit, resulting in more customers taking advantage of your offerings.

TIME IS RUNNING OUT: Submit Your Nomination for 2022 F&I Dealer of the Year

The F&I Dealer of the Year award, is handed out annually to a dealership with a highly profitable F&I department that demonstrates a commitment to regulatory compliance.

DealerTech Summit Now Accepting Challenge Submissions

These challenges were designed to give F&I and sales professionals an opportunity to showcase their skills to the DealerTech Summit and Industry Summit audience.

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Do I Have to Buy It Today

In this video, Joe Porter from the Automotive Training Academy by Assurant explains how to navigate the “Do I have to buy it today?” question.

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