Ford Credit Tops All Finance Sources in Customer Satisfaction

Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.
Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.
Executives representing leading auto finance sources gathered at the American Financial Services Association’s 2018 conference to discuss the present and future consequences of inflated lease returns, declining used-car values, and rising interest rates.
Executives with the former AmeriCredit Corp. described GM Financial’s transition to General Motors’ captive finance source as ‘substantially complete’ during its recent first-quarter earnings call.
Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.
Despite a competitive subprime auto finance environment, GM Financial continued gravitating toward a more prime-like credit profile during the second quarter.
The editor gets called out by a reader about a cash-conversion technique he detailed in the magazine’s June issue.
General Motors Financial Company Inc. broke ground on a new financial servicing center in San Antonio, Texas, on Monday. When completed in the Spring 2017, the 100,000-square-foot facility will represent the fifth servicing center in North America for the captive finance company.
Ally’s second quarter originations were flat from a year ago despite the loss of General Motors’ lease business, with the company shifting its origination mix toward used and nonprime.
GM Financial's transformation from subprime finance source to GM's captive finance company continued in the second quarter, with GM new-vehicle loans and leases accounting for 83.5% of total originations during the period.
Ally Financial and GM Financial are both entering new phases in their evolution, and the moves they’re making were on display at NADA 2015.
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