In its 29th year, J.D. Power’s U.S. Sales Satisfaction Index Study showed that the use of technology tools like tablets and computer displays resulted in higher customer satisfaction.
Autobytel has made a strategic investment in GoMoto’s cloud-based HUB, a large touchscreen display that allows showroom customers to browse new- and used-car inventory, research, build and price vehicles.
Mosley Automotive has announced an interactive, on-demand training platform for sales associates, Mosley 24/7. The platform will be available for demonstration at the National Automobile Dealers Association Convention and Expo in New Orleans.
A salesperson tells a customer that he won’t work a deal over the phone because he doesn’t like being ‘shopped.’ The editor doesn’t question his reasoning, just the truthfulness of his response.
A new consumer survey from DMEautomotive reveals that service shops aren't cashing in on key service opportunities. It also shows that young, Internet-savvy shoppers are rewriting the purchase process.
Joe Castle graced the cover of F&I and Showroom’s April 2012 issue, and the chief executive for Castle Auto Group will be at Industry Summit 2012 to talk F&I and the Internet customer.
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