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The magazine’s from-the-trenches columnist doesn’t mince words when it comes to his dislike of the Internet, but that doesn’t mean he’s about to fight progress.
Read More →MPi’s new eBook, “Earning the Green Light to Customer Upsell Profitability,” contains information on what service advisors need to know about upselling customers, how to do it correctly and how to do it so customers sell themselves.
Read More →A well-run, successful dealership starts with strong management. Develop a plan and continually emphasize its importance to all employees.
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The professional closer always begins with the end in mind. He or she looks for the opportunity which presents itself during the presentation to ask the customer to make a decision. One of the best ways to get a positive decision is in providing favorable options.
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