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ArticlesFebruary 21, 2023

How to Handle This Common GAP Objection

Your customers need someone to educate them on the differences between GAP products. Here are four things you can convey to your customer to help educate them on product differences.

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Newsby StaffFebruary 8, 2023

Massachusetts AG Enters Two Settlements with Auto Industry

The AG’s Office settled with Toyota Motor Credit Corp. for illegal auto finance collection practices and Hometown Auto Framingham for discriminatory prices of add ons.

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Peak Performanceby Rick McCormickDecember 27, 2022

The Path of People: The Power of Empathy

If we provide the path through the process that our customers enjoy, expect, and hope for, they will trust us and listen to the insight we offer.

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Peak PerformanceOctober 27, 2022

The Path of People: Listening

Master the art of intentional and active listening and watch it change the outcome for you and your customers.

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ArticlesOctober 27, 2022

Selling the Invisible

Exposing a need, discovering the “why buy,” and establishing a want makes the “invisible” recognizable as a benefit, resulting in more customers taking advantage of your offerings.

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Newsby StaffOctober 11, 2022

TIME IS RUNNING OUT: Submit Your Nomination for 2022 F&I Dealer of the Year

The F&I Dealer of the Year award, is handed out annually to a dealership with a highly profitable F&I department that demonstrates a commitment to regulatory compliance.

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Newsby StaffOctober 11, 2022

DealerTech Summit Now Accepting Challenge Submissions

These challenges were designed to give F&I and sales professionals an opportunity to showcase their skills to the DealerTech Summit and Industry Summit audience.

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ArticlesSeptember 21, 2022

The Essentials for F&I Success

In dealerships that don’t have strong owner support, there could be a breakdown between sales and F&I departments and low finance department revenue.

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ArticlesAugust 4, 2022

Curing Your COVID Hangover

It’s time to get re-connected with our customers and stay there.

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