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Public dealer groups continue to exercise discipline in terms of their acquisition strategy, but The Banks Report shows that acquisition activity was robust overall last year — particularly during the opening and closing months of 2013.
Read More →The Center for Responsible Lending released findings last week that show negotiation does not help African American and Latino car buyers secure better interest rates on auto loans. Auto trade groups, however, were critical of the study’s findings, claiming it lacks data to support its claims.
Read More →A new study from Deloitte shows that a majority Gen Y consumers prefer an electrified vehicle over any other type of car or truck. Moreover, Gen Y consumers heavily favor hybrid gasoline-electric vehicles.
Read More →New IHS Automotive study predicts sales of self-driving cars will reach 12 million units by 2035. It also expects that 54 million self-driving cars will be on the road globally by 2035.
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A new study proves that car shoppers prefer different tools for different stages of the buying process, and, for dealers, a bad mobile site is worse than none at all.
Read More →Maritz Research’s latest study reveals that 75 percent of customers who are in the market for a new car never hear from dealers.
Read More →Lenders that provide excellence in the servicing and onboarding experiences from the beginning of the loan or lease process set the stage for customer satisfaction throughout the financing duration, according to the J.D. Power 2013 U.S. Consumer Financing Satisfaction Study.
Read More →Report from Borrell Associates calls social and mobile media the most disruptive online wave for advertising budgets this year. But the ad category appears to be paying off so far, the firm concludes.
Read More →A University of Oxford study suggests that salespeople who respond to non-verbal cues and correctly judge the mood of the customer are perceived by the customer to be offering excellent service.
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GoBankingRates.com released this week its “10 Worst States for Financing a New Car” list. In the Top 5 were Rhode Island, New Jersey, Massachusetts and Louisiana.
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