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Articlesby Jan KellyMarch 1, 2004

Part 4: The Presentation

On your mark . . .

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Articlesby Jan KellyFebruary 1, 2004

Part 3: Interview for Product Cues

In Step 1 of this series, Jan showed you how to Meet the Customer. Step 2 addressed Building Rapport. The 3rd Step to F&I Succe$$ is the Interview.

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Articlesby Jan KellyOctober 1, 2003

Part 2: Build Rapport

No one is going to do business with you until they believe you care about what is important to them.

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Articlesby Jan KellyAugust 1, 2003

Part 1: Meet the Customer

Those first few seconds with the customer can mean the difference between success and failure.

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