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Thirty-one percent of incoming sales calls and 20% of incoming service calls never reach an agent, according to the call monitoring solution CallRevu. Helion Automotive Technologies' Erik Nachbahr says this statistic can be attributed to a dealership's poorly designed call flow.
Read More →Gerry Gould says the best way to handle phone-in and Internet leads is to get involved early on. UDS’s director of training also shares a few tips on converting cash and credit union customers to dealership financing.
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