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F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
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Compared to millennial cohort a decade ago, they’re tapping credit more and have higher delinquency rates, report found.
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J.D. Power and Associates finds that young buyers are resurfacing on dealer lots, but they're buying power remains below pre-recession levels.
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