Communication is a key factor in building trust between dealers and consumers. Incorporating texting into your communication strategy will quickly offer your dealership a competitive advantage by meeting and exceeding customers’ needs.
With autoTEXT, dealers can set a single number or different numbers for each department to manage texts from one place. Customers can text to request appointments, and staff can get repair authorization, send service status updates and service completion notifications with payment options, and more.
Edmunds.com updated its mobile app with a new feature that allows shoppers to send text messages to dealers.
Text chat and text marketing are driving customer engagement, and two innovative dealers say they’re the perfect ways to reach their Gen Y buyers.
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