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F&I trainer says car buyers will only truly reveal their needs in an environment that rewards honesty. He offers a few trust-building tips designed to get customers to open up.
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Dealer operations expert concludes his two-part series on planning for 2016 with a discussion of topics relating to technology and data, mergers and acquisitions, and personnel.
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New-vehicle registration volume returned to pre-recession levels in the third quarter thanks to a creative and willing auto finance market.
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The AFIP’s executive director offers a few ways F&I professionals can improve their performance and compliance acumen in 2016
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Top trainer says rapport moves the metal, but credibility moves the paper. He lists five ways F&I managers can build product-moving credibility.
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The editor goes one-on-one with MakeMyDeal founder Mike Burgiss, who says his company is making progress in its drive to connect car buyers to dealers online. Can he do the same for F&I?
Read More →The AFIP’s executive director gives thanks to the regulators and the regulations they enforce. He explains why dealers should do the same.
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Top trainer reminds F&I pros to occasionally set aside the logical flow of product presentations and let emotions take over.
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Panelists and presenters at Industry Summit 2015 tackled online automotive retailing and what it means to move F&I out of the box and into the Digital Age.
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Dealer operations expert puts 2015 in the rearview mirror and identifies trends in sales, compliance and recalls that will affect dealers in 2016.
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