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The editor sits down with the executive team at Wells Fargo Dealer Services to talk about their new relationship with General Motors and the company’s new approach to consumer lending.
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Using video for training can be helpful, but it can also hurt you if not used properly. Check out this six-step guide to effectively employing video for training.
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For the better part of three generations, Sayville (N.Y.) Ford succeeded on gut instinct and a great reputation. But surviving the Great Recession would require a new approach, and the store’s new boss was more than willing to accept the challenge.
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Two dealers from Florida and Illinois reveal the roadmap their dealerships followed into the digital age.
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The nation’s chief enforcement agency singled out five dealers for deceptive advertising in March. The magazine’s resident legal wiz weighs in.
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The head of IAS’s retail software division responds to Marv’s column last month, and offers his perspective on the iPad and mobile tools.
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As leasing gears up for another surge, the magazine’s veteran F&I expert offers a historical perspective and a few tips for adding product sales to this transaction type.
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Bending the rules in the name of customer satisfaction isn’t a viable defense in court. The magazine’s newest compliance expert explains how even a slight adjustment can have serious consequences.
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With strong sales driven by low interest rates and on-time payments, 2011 finished with a bang.
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New research indicates that aftermarket service chains are nabbing the largest share of service business, and an aging fleet and customer base continue to threaten dealership service profits.
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